I bought a retractable awning form Leisure Living 6/09. It has been fine so far. This past Sunday I went to open the awning and one side is sagging very low. I closed it right up fearing further possible damage. The next day a called the company to get someone to come look at it. The woman said I would be put on a list and she would give me 1 days notice if someone could come out. I asked if she had any idea of when that would be, "no" is the answer I got. Today (2 days later) I called to see if they could give me any idea if it would be 1 week, 1 month. She put me thru to a man that said he was owner. I explained my problem to him. He told he they wanted no part of me and to find someone else to fix it. I asked if he knew of anyone. He said it was my problem. Wow, what a way to handle a customer. They get you to buy and then don't want any part of helping you with a problem. Don't buy from them! read more