I made purchases from Leisure Games for a number of years now. I have always found the store to have excellent service, a fantastic selection of stock (if they don't have something in stock they can almost certainly source it for you) prompt delivery and courteous staff.
I have decided to write this review based on a recent experience which has highlighted how well the staff there handle any problems.
I November last year (2021) I placed a preorder for a couple of items to be delivered, with an estimated delivery date in mid December, after unfortunately missing this delivery date I reached out to the store to check what had happened, they quickly looked into things, confirmed that the Royal Mail delivery had been officially flagged as 'missing' and dispatched a replacement order...only for this to also vanish into the abyss that is a Royal Mail post-Christmas delivery depot. After a week or so passed, I checked in again and the team kindly dispatched a third delivery, this time using DPD to expedite the service.
Throughout the process the team at Leisure Games were prompt to respond to my questions, polite and understanding and actioned everything very quickly.
Despite the delays, this experience has only confirmed my opinion of the store and it's staff. read more