This company was on top of my problem within hrs. They set up a free consultation for me first…read morething that morning! The service technician was very easy to communicate with and has 29 yrs. of experience in the field. Within 1 hr. of his arrival he had asset the problem, gave me an estimate to fix the issue and had it fixed within minutes!! The price was reasonable and I let the "Pro's" handle the rest! I couldn't possibly say enough good things about this Company from beginning to end. They are the BEST at what they do in my opinion! Thanks gyes and gals for the service you provided me. Keep up the Great work

First time using Rooterman of Muncie which was sent by our home warranty company…read more We were very happy with their service. Rooterman showed up at the time scheduled and diagnosed our plumbing drain line problem. They installed a new clean out and jetted the pipe, then showed me the pipes via the camera they use to check everything out in the pipes. I was very happy with their service and highly recommend!

I was really pleased with the level and type of communication--it was super easy to book online via…read morechat and then reminders were sent electornically too. The only phone call was when the technician was on their way. The availability was great too and the job was done quickly. I'm not sure how competitive the price was but for the ease of booking and level of service, it didn't really matter to much to us!

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

They offered a FREE estimate, theb they came out and charged a $99 diagnostic fee before they sent…read moretheir estimate that was 4X higher than everyone else. Avoid at all costs!!!! They will screw you!!!

Summers repeatedly parks right in front of the stop sign on my dead end road. Making it impossible…read moreto pass around them without going into neighbors yard. Also lucky nobody tried pulling onto the street while I tried fitting my truck around them. There was available parking on the main road right in front of them with a walkway to the house they were working on. I said something to the guy and he just shrugged it off and said I had room. It is illegal to park in front of a stop sign. Summers employees are rude and have no regard for anyone but themselves.

Waited all week for a scheduled "appointment" for an $85 diagnosis today. The "appointment" was an…read moreall-day window. Confirmed the "appointment" this morning and asked for an ETA. They said they'd call 30 minutes before arrival. No call, no show, hottest week a year so far, would give 0/5 stars if possible

I would not even give them a star. Right from the start it's all about the money they're strong in…read moretheir sales I agreed to everything they suggested to the tune of $22,000. Right away the main well pump motor that they installed brand new had a problem with it they had to come back multiple times to fix it I told him I wanted a new one. The plumber that was supervising the job told them in writing that I needed a new pump, they denied it he had to come back repeatedly to make a minor adjustment on the pump he showed me the adjustment barely a quarter turn of a screwdriver so over the weekend it did it again I did what he said adjusted it barely a quarter turn and because of that they canceled my warranty and now they refuse to service me. I don't know the time patience or money to sue them, but I would suggest you go to a different plumber. Oh and by the way they said I needed a new well dug and that was the reason the pump wasn't working. Guess what I got another plumber he put a new pump in I have not had a problem with it since.

Same day service, fair price and he completed the job in an hour. He also provided an estimate…read moreover the phone instead of waiting for an onsite inspection.

Dave was fantastic. I installed a new kitchen sink over the weekend and noticed my valves had a…read moreleak. I didn't want to risk it so I went out looking for help. I honestly couldn't recommend Dave enough. Fair price. Great work. Not only did he fix my issue, but he walked the house and answered multiple questions unrelated to the leak he fixed. I will go out of my way to help a NEW local business that provides this level of service whenever I can. You should too.

Honest & frustrated…read more If I could leave 0 stars, I would. I reached out to several other local plumbers first, and while they couldn't get me scheduled until later in the week, they were at least upfront about their availability, so I scheduled appointments with them. I then contacted Mr. Rooter and was told they could come Wednesday. Based on that appointment, I took time off work to be home and available. Then, 1.5 hours before service hours end on the day of the appointment, I get a call saying they need to reschedule. I completely understand that local plumbers are overwhelmed right now with everything going on with the flooding, and I genuinely have compassion for that. But I am overwhelmed too. I have been dealing with not being able to properly use the water in my home since the flood, and I'm trying to get this resolved. What exactly is the point of making an appointment if you can't honor the time you gave the customer? I could have kept my other appointments instead of rearranging my work schedule and losing money to be home for an appointment that ultimately wasn't going to happen. I understand being busy. What I don't understand is confirming an appointment, having someone take time off work to be there, and then canceling it the day of.

Long story short. Previous owner warned me about my trees and old pipes. Same issue started up…read moreagain this year and i call and ask about the special that's going on. Nathan was called out to my house. He gave me a list of options that would be best. Unfortunately i couldn't afford those options and i didn't get approved for financing. So Nathan gave me a previous option from his list minus the camera and got me taken care of, along with made sure i had the information for the best option to take care of my issue once and for all. Nathan saved the day and kept my wife from removing me from this world! Thanks Nathan!

Our sump pump died. The tech came out the next day (other than plumbers needed 3-4 days) and he…read moreefficiently swapped out the sump and added a battery backup. The best thing was Tye's willingness to answer plumbing questions. We're in a new-to-us home with different systems than we're used to. Price-wise, I googled average costs and they were in the average range.

Rich was very kind and knowledgeable. He fixed our sump pump in under an hour & explained the…read moreentire process.

Quick call back. Knowledgeable tech on an unusual issue. We agreed upon a plan and it was…read morecompleted as planned.

I called three plumbing services that operate in this area. One didn't respond at all. One sent a…read moreguy out three days after they promised he'd be here. He claimed he couldn't do the job because I have a broken pipe under the house and I need major work done which he proceeded to schedule later in the week. Reynolds Plumbing sent Jim and Sam over to check out the problem. They arrived when they said they would. They were very friendly. They looked at the pipes under the house and said there was no problem! Then they fixed my original issue (kitchen sink draining slowly) and gave me pointers on garbage disposal use. The charges were fair - $127.00. They were here and gone in 45 minutes. I'm thankful and relieved. I believe I now have 'my own plumbing guys' to be loyal to. Thank you Reynolds, Jim and Sam. Th

This company is by far the worst I have ever dealt with. To begin I called our insurance to file a…read moreclaim (unsure if it would even be covered) and they made me call these people. We called to schedule them to come out and he said he was already in the area and would call us after the next job. We told him if it was after 430 we would not be home and to not call until tomorrow. Around 630 Doug called us and said he was on his way. We hurried home thinking it must be normal hours for this company if he is willing to come this late! We informed him we had a clog and needed it cleaned out. We recently moved into this house less than a month ago and did not know where the cleanout was. Every other plumber I have ever had has gotten a thin metal rod and prodded the ground to find the cleanout. This man saw dollar signs and after a quick walk around the house said we didn't have one and he had to pull up the toilet. After he aggressively pulled up the toilet he began trying to snake it out but kept hitting the toilet in the other bathroom! His next words were "Well now we have to dig up your yard." I DON'T THINK SO! By this time my neighbor had come home and knew exactly where the cleanout was. Less than 2in under MULCH not underground! I told him I wanted him gone but he was still going to charge us $198 for pulling up a toilet and NOT fixing the problem. To finish the job (or actually do the job he said he would "cut us a break" and charge $381). I told him to leave the toilet out because my father and fiance are perfectly capable of putting it back and quite frankly I was very upset at this point and wanted him gone. The next day after the toilet was put back in it now has a crack in the tank and the water line is leaking. We called Chuck Torn to address the issues at hand. He said that it is not his problem and that the cleanout was 5in underground and was also not his job to find it. He then went to say that once my fiance becomes a real f'ing plumber he can tell him how to do his job. Does that sound like a CEO and like good customer service. Not to mention they told the insurance company I only paid $100 (the deductible) trying to get more money and commit insurance fraud! Better Business Bureau is my next stop.