I've been golfing at Legacy Pines for two years and was seriously considering purchasing a summer membership. Unfortunately, after today's experience, I won't be returning.
I had two tee times booked for 11:10 and 11:20 for a full 18 holes, one for a twosome and one for a threesome, making up our group of five. There was no starter present to manage tee-offs, which led to early tee-offs, crowding, and general confusion. As we waited behind a slow walking group, our twosome and threesome naturally merged into a fivesome to keep pace and avoid bottlenecks.
By 11:20, a group that shouldn't have been on the tee yet had already caught up and complained. While I understand fivesomes may go against course policy, the core issue was the lack of pace-of-play enforcement and tee-time oversight. Our group continued catching up to slower players ahead and wasn't holding anyone up, but instead of addressing the larger congestion issues, staff chose to remove us from the course.
On our way out we passed several groups bunched up across just two holes. The course was clearly backed up and we felt unfairly singled out. Rather than managing the flow of play, the response felt rigid and disconnected from the realities of a public golf course.
To add to the frustration, when I raised my concerns I was told that my business didn't matter, this despite the fact I had paid for two tee times and was inquiring about membership. Ironically, the course has yet to issue a refund so I've since filed a dispute through my credit card provider.
It's unfortunate. The course itself is in great shape, but poor management and customer service overshadow the experience. I'd recommend playing elsewhere if you're looking for a more welcoming and professionally run environment. read more