Just had Jill of Critter Sitters watch our dogs for two days, she was great with the dogs, left…read morenotes after each visit, got the mail brought in the garbage cans, first came over to meet the dogs, took notes...very thorough , very happy with her service and will use it again....Buster and Ozzie were in good hands..!!!!

Great vets and staff. In addition to being very knowledgeable, they take the time to explain every…read moreoption. You can tell that they and their staff truly love animals.

We needed assistance for a very serious situation yesterday. We tried a few other vets but they…read morewouldn't help because we weren't their client. Riverside helped us do the hardest thing we've ever done and they did it with class and a great deal of empathy. Thank you Dr Coe and staff! Carla and Jim Hickie

We boarded our 2 cats here. It was really difficult to find a cat boarding facility around here…read morethat didn't just stick cats in a super tiny cage. We came to check it out first and the staff was really helpful. There was only one other cat there and it wasn't too noisy. However, when we dropped them off, the volume of animals in the facility doubled so the environment was completely different, but it was too late for us to change boarding plans. I don't think it was well suited for cats because cats typically don't get along with other cats and there were several staying there at once, plus 3 that constantly wander around. It's also very noisy there with the dog kennels being nearby. When we picked them up, we were surprised to see 2 small dogs in the cat room as well who were barking and making noise. It's a very stressful environment for cats and we noticed negative behavior changes in ours once we came home. However, the staff was really friendly and sent us photos of our cats upon request while we were out of town. The check-in/checkout process was seamless. They administered oral medication to one of our cats and kept with their feeding schedule. I do wish the facility was more accommodating for cats (quiet area, separate from dogs and other cats), but this isn't a bad option.

Took our Husky here for Daycare and his grooming. They did excellent with his grooming and…read moreexcellent with his blowout. He seemed to enjoy his first time here. Very please with this Kennel and groomer. Would highly recommend Foxbrook to all pet parents!

We've been going to State Road since we arrived here six years ago. We've always appreciated their…read more except I went to have my trimmed. I held the cat and she trimmed his nails, and I was in the office for five minutes. They charged me $48. That is a ridiculous amount for a nail trim of an existing patient.. It's a convenient place to go, but we will be looking for a new place to go. This is a blatant example of businesses that are taking advantage of their clients.

I am so grateful to have found them. They took wonderful care for my Miss Ella. The vet got right…read moredown on floor to examine Miss Ella. She corrected the dosage of one of the medications she was on. Boy! what a difference it made. When it came time to do the right thing for her, they had a room set aside so I didn't have to wait in the lobby. They came in and talked with me and said when I'm ready to let them know. They came in and explained every step taken. They had a nice thick soft blanket for her to lay on. When the vet came in she talked softly to us. Once she was done and verified that Miss Ella was gone, I was not rushed out of the room. They let me take as long as I needed. They waited patiently. I covered her up so she wouldn't be cold and they had me leave through the back door. I will not be able to thank them enough for all they did. I have been through this many times, but never treated with nothing but respect and privacy. Thank you.

Well we got this awesome little fur guy- so we like the place. Easy to do business with.read more

2024 UPDATE. In April 2022 I brought my puppy here. When I went to pick her up, I was told by the…read morefront desk that her toe is bleeding a little and they think she caught it in the fencing. They brought her out and she would not put any weight on her back right leg. I took her straight to out vet. Her exam and Xrays showed abrasions on her inner right back leg and a fractured tibia. The Xrays were sent to a surgeon who said she needed immediate surgery. They did not call me to tell me she was injured, but instead let me know when I picked her up. They clearly didn't check her over well or watch her or take care of her to miss abrasions and her leg fracture. They half responded to emails from me, have been rude, and taken the stance of not responsible and don't ask us questions. We paid for our puppy to be watched, yet no one can tell us what happened and none of their cameras caught the incident. The one camera, that I know of, that would have shown her hopping on three legs, with an employee present, was not saved and recorded over. Our pup has had to have THREE surgeries and we are over ten thousand in costs. She cannot jump like a normal dog and only uses three of her legs to go up and down steps.

They are fantastic! We got so many recommendations from friends to go and we did and we were blown…read moreaway at how amazing Laura and her program is. Our dog has done amazing and so has our daughter with her understand and working with everything as well. She has special needs and struggles with a lot. She was calm and worked directly with this and it warmed my heart on stressed days. We will be signing up for more classes/programs soon!

We just completed the Basic Obedience class here (after the Puppy class a few months ago) and had…read moreanother amazing experience! Laura is so attentive and caring of each dog and their owners . She is eager to help with dog concerns and is always joyful and positive. We have learned a lot about positive reinforcement with our dog and that has come from Laura's expertise (she's always learning new techniques to share) and willingness to share it all. You'll be thrilled with Laura and her team of helpers. She really cares!

Genuine, sincere staff They truly care for their patients…read moreand their people I highly recommend!

These are super veterinarians and support staff at this clinic. They show great interest and…read moreconcern for my dogs and seem very qualified and current.

Jennifer is awesome with all cats and dogs...Yes cats... hard to find any groomer to do cats..She…read morehas bathed both my cats and one needs to be shaved once in awhile and has always done an excellent job..when one of my dogs had to have her eyes removed as soon as she healed jennifer did her grooming. My baby was really relaxed with her.. ..An out of state friend had a blind dog no one would groom anymore because of aggression while visiting here I suggested top notch..Jennifer did a great job on their dog and they were very happy ..she will always have my business

NIGHTMARE EXPERIENCE!…read more I am not a pet person, first experience ever handling a dog. Brought a small dog here as a favor. I arrived to the dog owner's house 30 mins before the appointment. The dog was understandably scared and apprehensive. Let him outside to use the bathroom (he didn't go) but could not get him inside using calls, treats, or toys. Could not figure out the leash or collar that included the front legs so I picked up the dog and put him in my car. Drove all the way to this grooming shop and waited 20 minutes for the lady to finish answering a customer's questions regarding their pet. Meanwhile, I am holding a shaking dog, terrified that the dog is going to go to the bathroom on me or in this shop. I wait patiently even though the dog is getting heavy and shaking because he's scared, but I have no leash and can't put him down. FINALLY am helped and am turned away for being late. I explain the situation and am told sorry we book appointments every 15 minutes and you were late. I explain the situation, that it's my fault, that I am doing this as a favor and it's not my dog, that I am not a dog person, and am ignored and turned away. Head to my car, think about all the wasted time, and the fact that I now have to take the dog back to the owner's house. Clock says 10:25am and I know I couldn't have been more than 5-10 minutes late because I was in there waiting for them to finish with the previous customer. Completely understand their policy but as a first-time customer and non-pet person entering with a scared shaking dog only to be turned away after patiently waiting there while holding the dog for a long time, I was absolutely livid. I will tell any pet owner I ever run into in Bay City to avoid this place and to send their business elsewhere. I'll also make sure I mention this story any time I hear anyone mention a pet.