ATTENTION Midland, MI dog lovers: Do NOT take your pet to DogHaven Ranch! Took our dog there while…read morewe were cleaning our house from the flood. When we picked him up they said he "bumped" his head on a piece of wood on the obstacle course and he had a small scratch, but they cleaned it up and said he was fine. We didn't think anything of it, unfortunately assuming they were caring dog lovers like our family and friends. Fred has long, thick black fur so it wasn't obvious to us right away as we were literally dealing with the aftermath of cleaning out our basement from 18 inches of water. A day and a half later we realized Fred was very sensitive to any touching of his head. We immediately took him in to the vet. We were then told by Eastman Animal Hospital that there was no way he bummed his head on wood and that this was from a piece of sheet metal or a large screw. They also informed us that Fred should have been taken to the vet that same day and gotten stitched up. Since it was beyond 24 hours it was too late for stitches and we were in for a long healing process. At this time we went back to Dog Haven and told them what we had found out about Fred. We simply requested payment for the vet bill or a refund for Fred's stay with them. Their response was more astounding than their initial down play of the injury to begin with. The owner said they would refund nothing or help with the cost of Fred's vet bill and proceeded to tell me that I was negligent for not taking Fred to the vet that day with complete arrogance. We have been steadily watching over Fred to ensure he heals properly but when we were told a long healing process we had no idea just how long it would be. We are now 5 weeks from the initial "bump" and we're told he needs surgery. This isn't about the money, this is our dog who is a loving part of our family. Please share this post with your family and friends to ensure this doesn't happen to anyone else's dog!

We take our dog there once or twice a week and she loves it. It always wears her out and she sleeps…read morestraight for the next day or two! Amy, and all of the staff, is great. I have also boarded her there a few times with no issues whatsoever.

Always great; they do not cage your dog while waiting, which is nice! They are super nice and they…read morelove dogs!

I have been taking Abby to The Barking Club for over 5 years. The staff is loving and…read moreprofessional. They always pick her up while I'm leaving, to help comfort and reassure her during her moment of anxiety. They do a wonderful job at a fair price. Book ahead and get the time and groomer you want.

I have been taking my Shih tsu here without any issues. I…read morealso have a Beagle/ Bassett that can have a little attitude with me when I do her nails but is generally better with a groomer. I also have a beagle I can do all grooming myself at home. So I do bathing, nails, ears, some hair trimming around eyes when necessary, inside glands, etc, Lizzie had a second appt for an Express wash ( nail cutting, and glands included)., When we arrived they said they had been calling all day to cancel. They had no one to do the appt. I asked what number they called? She said the one on the card. She pulled out a card and read a number I never heard of. There was no card for Lizzie so we started a new card. She said she also facebooked me which isn't possible as my acct is locked up tighter than San Quentin unless I friend you. So.. we make another appt and I show up. The girl working was suprised to see me. She didn't have us on the books but agreed to do Lizzie. We got home and Liz dragged her butt through the driveway and yard so I gloved up and emptied her glands that were extremely full. She was sliding and falling flat on her face on our hardwood floors. Her nails were long. I called to find out if they were trimmed at all and was assured they were. I said they were too long. They said they weee done. I waited a week and returned. I explained the situation to a really nice girl working there. I told her I can do the glands even though I paid to have them done. But I would next time like the nails cut shorter so she can walk. Sonya can out very upset. ( Owner). She was not happy. She explained that this was one weeks growth. Her nails need to be cut every 3 weeks. ( my appointments are every 4 weeks). She said that it is a compounded problem because Lizzie is obese. This is very true and I explained that we are working on another medication for her thyroid with our vet. This poor girl eats less than our cat. She continued to cut and cut one too short and it bled and she said " see.. that's what happens!" I apologized to Sonja and said I didn't come to upset you and I'm more than willing to pay you $5 to trim her one weeks growth. Obviously you are upset with me. I just need my dog to be able to walk without sliding and wiping out all over the floor. She slid down the stair on her face. She was short, curt and almost shoved me out. I will be suprised if I don't have my next appointments cancelled. Before this we were extremely pleased and refereed many people and new people to Midland to Zach's. I funny when I as a customer felt as though I was calming the owner. lol.

The Nascar of nail trims by a caring, friendly team. If you need a pit stop style, fast, walk in…read morenail trim and your pup has solid nerves, this is a great place. It's only $5 and they do it right there in the lobby with you. My two were in and out in 5 minutes with no problems. A tiny detour in our day. That said, if your dog puts on a show for you, and is calmer in a back room on a grooming table, or is easily distracted by a busy lobby, because dog, then this may not be a good fit with regard to walk in nail trims. Other things to know - the bathhouse/ groomery is located in the back of some commercial buildings, adjacent to an apartment complex. The city has lost it's mind, and refuses to allow any new sign-age for businesses and there are some very tall thick hedges that obscure any view of the place so it is hard to find but it IS there. Just drive around to the right or better yet park and walk.

Our dogs came home well cared for & happy . This is our new go to kennel . We are so happy to have…read morediscovered this gem . Thank you Susan & Steve

Been using this kennel for years now. Great facility, my dogs love the place, easy drop off and…read morepick up.

They are fantastic! We got so many recommendations from friends to go and we did and we were blown…read moreaway at how amazing Laura and her program is. Our dog has done amazing and so has our daughter with her understand and working with everything as well. She has special needs and struggles with a lot. She was calm and worked directly with this and it warmed my heart on stressed days. We will be signing up for more classes/programs soon!

We just completed the Basic Obedience class here (after the Puppy class a few months ago) and had…read moreanother amazing experience! Laura is so attentive and caring of each dog and their owners . She is eager to help with dog concerns and is always joyful and positive. We have learned a lot about positive reinforcement with our dog and that has come from Laura's expertise (she's always learning new techniques to share) and willingness to share it all. You'll be thrilled with Laura and her team of helpers. She really cares!

This veterinary clinic does not care about your animal. Do not take your animal here. They only…read morecare about their own time and their own money! My cat needed pain medication. They said they would provide it if we got there within 20 minutes. But they called 14 minutes before they closed. We raced there telling them we were on our way. But they were more concerned about making sure that we were there by 5 o'clock and not 5:02. We literally got there at 5:02 and they were gone. No phone call. No consideration for my cat. Nothing Do not go to this vet if you actually care for your animal. They used to be good but the staff only care about themselves

I moved to MI from CO four years ago with my dog and best friend of 13 years Chico. He was old and…read morehad some health issues. The ladies and gentleman at bay Animal Hospital treated us like family like we had been going there forever. Such personal and kind care was amazing! I had no idea a veterinarian experience could be so warm and welcoming. They treated us like family all the way to unfortunately the end of my dog Chico's life at 17 and a half years old. They were so compassionate and honest throughout the last years of Chico's life. I'm sure he lived longer because of the amazing care and personal treatment given to us. They help with his passing and gave me very heartfelt condolences when he passed away. I am so thankful for the way they treated both Chico and I! I will take every pet I am ever blessed to have to Bay Animal Hospital for the rest of my life as long as I live here. They left an impression on me I will never forget. I recommend Bay Animal Hospital to everyone! They will treat your pet and you like family and give the best honest care you could ever wish to find. Sincerely Thomas Hollis

I love this this establishment. Everyone there is kind and helpful. I have always been greeted with…read morekindness. Dr. Zuker has always listened to my concerns and she has always talked me through what the plan of care should be and answers all my questions and concerns. The staff have always treated my pets with ease and gentleness. My dogs are never anxious when we go there in fact they love the attention they get from everyone. Top notch. Wouldn't trade them for the world.

My 13 yr old dog had a surgery to remove tumors on abdomen and under her tail. They did not remove…read morethe tumor under her tail. They wanted me to come back and do another surgery on my old dog and do dental work that i didnt want and can't afford. So I declined that. Then today i wanted to bring her in for labored breathing and they dont even bother to call people back. So i call them and ask for an appointment since they have no time today and they have the nerve to tell me it will be weeks before she can be seen. That's unacceptable, they are only after big money from surgery and wont see your pet for other issues. They're probably mad i wouldnt do another surgery so now theyre letting my dog suffer. We wont be back!!!!!

Participated in a Flyball seminar her, seeing facilities and meeting the trainers. Easy access…read morelocation which is well equipped for types of classes they offer. Plenty of easy parking. Trainers are knowledgeable and dog savvy.

They r terrific!! Our 9mo old puppy was soo anxious and always in trouble. They taught him and of…read morecourse helped us to control this and now is learning actual dog obedience And... u can take ur dog if graduated from their foundation class just for a day of play or if u need a day off