This is the ONLY place I will purchase a mattress from. We replaced a 12 yr old mattress with a new…read moreone exactly the same in 2022. It was a king size. We needed another one recently queen size so I went back. They have the best beds and definitely last throughout their 12 yr warranty.

I purchased a mattress in January 2026 for $1600.00. It had an obvious indentation within days. I…read moreflipped it over to check both sides. It was indented on both sides. (I weigh 110 lbs). Peter came to inspect it. He took it back to the factory for an inspection. He said they "tightened" it. It is an obvious defect. I was fooled by the reviews. If you read them, they have not received a decent reviews in years. Please don't fall for the "Made in America" like I did. They do not guarantee their work. I will have to replace the mattress. It looks like I have it for years. I am so disappointed. Just the facts...

Great store, great staff, but zero follow-thru. Happy with mattress we bought but still angry with…read morethe service afterwards. Delivery was awful. Unconcerned with wood floors when they delivered wrong mattress and lied - lied - about removing the old mattress. Would rather pay twice as much not to deal with these people!

Great customer service from Wayne. He made a good recommendation for us and explained pricing and…read morediscounts thoroughly.

Jeremy was wonderful, very knowledgeable about the different products & helped me come to a…read moredecision that I was very satisfied with. Check them out, you will not be disappointed. Hopefully you get to work with Jeremy.

Don was wonderful. He was very attentive and helpful during my purchase and his helpfulness makes…read moreme want to recommend to friends and colleagues alike and I will for sure come back here due to his customer service.

I recently stopped by The Original Mattress Factory located on Battlefield Boulevard, just off the…read moreInterstate in the heart of Chesapeake. We bought mattresses for most of the beds in our home from this place and we are very pleased with the customer service that we received, before, during and more importantly, after the sale was completed. I highly recommend this wonderful business if you're interested in purchasing a new mattress that will stand the test of time.

This is actually our second mattress and box spring purchase from here. We purchased a full size…read moremattress and box spring this evening for our son. The salesman we initially talked with was not there today but we made sure to use his name. BTW.. his name is Paul and he's a great guy. He actually sold us our first mattress about 5 years ago. The cost of their mattresses are very reasonable for the quality. All their mattresses have a 10 year warranty and they stand by it! I will not ever go to another mattress store in the future!

Patrick was very knowledgeable and helpful helping us choose the best mattress for our needs and…read morepreferences. When spending a considerable amount of money for a quality product, knowledge, patience, and a sense of humor goes a long way.

We had went in to try out the Nectar mattress after doing research online. We had a sleep number…read morebed for 18 years and felt we would like the Nectar. It was ok but Andrew suggested a few others based on our sleep preferences. He was super helpful and knowledgeable. We left to think about it and try a few other places. We were so happy with how Andrew treated us we came back. He wasn't working at the time but Hoda waited on us. She was very helpful as well. We fell in love with the tempur-proAdapt hybrid. Hoda helped us with all the paperwork and was very thorough and kind. I would highly recommend both Andrew and Hoda

Alex, thank you for the outstanding customer service you provided to my sister-in-law and me during…read moreour visit yesterday. Alex is respectful, knowledgeable, patient, professional, and genuinely kind. From the moment we walked in, he took the time to explain everything step by step, making sure we understood all of our options. We had a difficult time deciding on the right products, but he never once made us feel rushed or pressured. Even if he had other customers or appointments waiting, he never let it show. During our entire visit, we felt like we were his top priority. Unfortunately, this level of customer service has become rare. Alex's passion for helping customers, attention to detail, and professionalism truly set him apart. He is an incredible asset to Bob's Discount Furniture. In my opinion, he has all the qualities of a future District Manager, Regional Manager, or even a corporate executive. Because of the experience Alex provided, I will gladly recommend Bob's Discount Furniture to my family, friends, and members of my church. I'll also encourage them to ask for Alex specifically because I know they will receive the same exceptional service we did. Thank you, Alex, for making what could have been a stressful shopping experience enjoyable and memorable. Bob's Discount Furniture is fortunate to have you on its team.

Update after delivery:…read more The furniture was delivered within the expected time frame. The crew was knowable and FAST! Trash was taken that was created. My furniture feels sturdy. It's worth the extra $100 to do a white glove delivery. Setting up a loveseat, couch, four chairs and a table only took 40 minutes. They were rockstars.

People were overly nice, selection for what I was looking for was minimal. But I found something I…read moreliked and the price was within my budget. Then the dance started around the delivery cost and set-up. 199.00 for delivery and a 100. 00 for set-up. So I chose pick-up along with the warning it will be in boxes.

They had lots of furniture to offer, it was all too big for the small space that we had. They…read moregreeted us as soon as we walked in and checked up on us fairly frequently. They answered all our questions.

I have been buying from this Furniture Store since 2021. David (Owner) has always, honored every I…read morehave purchased from him. He is an amazing man. He has replaced 3-of my mattresses at no charge. Honored Manufacturing Warranty. I would Like to "SHOUT OUT," this time; I could have had 2 or 3 other mattresses and he would have switched them for this one. The cost of those mattresses, were much higher!! And, he would have honored them and not charged me! People, don't go to Mattress Firm and pay off the wall for those mattresses and don't listen to people who say,"furniture stores don't give the same quality as those who only sell mattresses." That is not true!! This man, will beat anything, "Mattresses Firm," has! Also, I was given a very special gift. A rug, that I "Fell in Love With." Also, I have several pieces of furniture in my home from this furniture store. I always remember, " how wonderful this man is to me." And, his delivery men have always gone over and beyond service in my home! My God's Goodness, always be with you David! Celia Herron

AMAZING! My husband and I LOVE the rockers, great quality and such a staple for enjoying quality…read moretime. This was the most attentive and easy "bigger" purchase I have ever had. I wanted to gift my husband porch rockers for his bday and Great Bridge Furniture not only got these rockers assembled and delivered on time, but they also helped decorate at delivery. This was such an amazing touch that I truly appreciate. Their care and attention to MY details does not go unnoticed. I will 100% come back, thank you!

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further explanation let's begin!. Well what do you know, you wouldn't believe we decided to try another store to look for more furniture options. So here we are at Havertys Furniture to see what options we may find here!. My wife and I walked in and were greeted immediately by a store employee by the name of Andre. He asked us what we're looking for and what are the must haves involving the pieces we were searching for. We told him and he was on top of things showing us a very nice furniture set. He then showed us another set. We were amazed at each set of furniture he showed us. Now we have to decide if we're going to pursue one of the furniture sets he showed us or are we going to continue to look for other options. My wife and I haven't decided which route we are going to take but we will decide sooner or later! As I said in a previous review, always weigh all options and see which one fits best in your home!. I would definitely recommend and return here if we decide on one of the furniture sets we seen here at Havertys Furniture!.

Aundre greeted us when we entered and immediately we felt welcomed and not overwhelmed. We had a…read morespecific dimension to work with and he showed us our options. We left with the perfect furniture for us.

Oh my goodness... I purchased my furniture in full February 23, 2015 (the money was completely…read moredebited from my account on the 24th) with a scheduled delivery date of the 24th of February (next day delivery). But lo and behold, February 24th gets here, and I receive a phone call (late in the evening) indicating my furniture wasn't ready, and to help me avoid having to pay separate delivery costs, I'd receive another call when my furniture set was complete. Expecting my wait time to only be a week or 2 counting snow and ice days, I didn't have a severe issue with it not being ready. It was just a little annoying that no one thought the situation through while I was at the store and asked for next day delivery. Being a new customer and how they readily accepted my choice of delivery date, I figured everything was already in stock at the warehouse..... But, long story short, for the next MONTH, I'd receive a random phone call with news of my furniture not being ready, and here it is APRIL 3, 2015, and I STILL HAVEN'T received my furniture! I haven't even received my weekly phone call yet! I've ordered merchandise from China that have gotten here quicker! It's as if AF has to manually design and custom build each piece of my furniture set instead of simply ordering and having it delivered! I must say I'm utterly flabbergasted at the time I've had to wait. This is absolutely ridiculous. I think the next place I should pay a visit to is NavyFed so I can be issued a refund. Hopefully, that won't take another MONTH.

Customer service was great except for the part of them not telling me there is a addition $99…read moreprocessing fee when financing with them so now im paying more for the mattress when I couldve just paid the original price for cheaper. Thanks.