This is the ONLY place I will purchase a mattress from. We replaced a 12 yr old mattress with a new…read moreone exactly the same in 2022. It was a king size. We needed another one recently queen size so I went back. They have the best beds and definitely last throughout their 12 yr warranty.

I purchased a mattress in January 2026 for $1600.00. It had an obvious indentation within days. I…read moreflipped it over to check both sides. It was indented on both sides. (I weigh 110 lbs). Peter came to inspect it. He took it back to the factory for an inspection. He said they "tightened" it. It is an obvious defect. I was fooled by the reviews. If you read them, they have not received a decent reviews in years. Please don't fall for the "Made in America" like I did. They do not guarantee their work. I will have to replace the mattress. It looks like I have it for years. I am so disappointed. Just the facts...

Great store, great staff, but zero follow-thru. Happy with mattress we bought but still angry with…read morethe service afterwards. Delivery was awful. Unconcerned with wood floors when they delivered wrong mattress and lied - lied - about removing the old mattress. Would rather pay twice as much not to deal with these people!

Great customer service from Wayne. He made a good recommendation for us and explained pricing and…read morediscounts thoroughly.

Jeremy was wonderful, very knowledgeable about the different products & helped me come to a…read moredecision that I was very satisfied with. Check them out, you will not be disappointed. Hopefully you get to work with Jeremy.

Don was wonderful. He was very attentive and helpful during my purchase and his helpfulness makes…read moreme want to recommend to friends and colleagues alike and I will for sure come back here due to his customer service.

I recently stopped by The Original Mattress Factory located on Battlefield Boulevard, just off the…read moreInterstate in the heart of Chesapeake. We bought mattresses for most of the beds in our home from this place and we are very pleased with the customer service that we received, before, during and more importantly, after the sale was completed. I highly recommend this wonderful business if you're interested in purchasing a new mattress that will stand the test of time.

This is actually our second mattress and box spring purchase from here. We purchased a full size…read moremattress and box spring this evening for our son. The salesman we initially talked with was not there today but we made sure to use his name. BTW.. his name is Paul and he's a great guy. He actually sold us our first mattress about 5 years ago. The cost of their mattresses are very reasonable for the quality. All their mattresses have a 10 year warranty and they stand by it! I will not ever go to another mattress store in the future!

Patrick was very knowledgeable and helpful helping us choose the best mattress for our needs and…read morepreferences. When spending a considerable amount of money for a quality product, knowledge, patience, and a sense of humor goes a long way.

We had went in to try out the Nectar mattress after doing research online. We had a sleep number…read morebed for 18 years and felt we would like the Nectar. It was ok but Andrew suggested a few others based on our sleep preferences. He was super helpful and knowledgeable. We left to think about it and try a few other places. We were so happy with how Andrew treated us we came back. He wasn't working at the time but Hoda waited on us. She was very helpful as well. We fell in love with the tempur-proAdapt hybrid. Hoda helped us with all the paperwork and was very thorough and kind. I would highly recommend both Andrew and Hoda

Update after delivery:…read more The furniture was delivered within the expected time frame. The crew was knowable and FAST! Trash was taken that was created. My furniture feels sturdy. It's worth the extra $100 to do a white glove delivery. Setting up a loveseat, couch, four chairs and a table only took 40 minutes. They were rockstars.

This is a cool furniture! When I walked into Bob's Discount Furniture staff is friendly and…read morehelpful. My friend and I were looking at rugs. They showed us some cool options. I loved that they had great deals and nice showpieces. They had cookies and ice cream too for customers! How fun! I liked how professional everyone was and I can't wait to get my new rug next time I visit!

People were overly nice, selection for what I was looking for was minimal. But I found something I…read moreliked and the price was within my budget. Then the dance started around the delivery cost and set-up. 199.00 for delivery and a 100. 00 for set-up. So I chose pick-up along with the warning it will be in boxes.

I have to say I have been a frequent customer of The Dump over the past couple of months. My recent…read moreexperience was good at the beginning and then turned horribly bad. Our salesperson was Trevor who was awesome. Last Saturday 3-07-26 We ordered a living room set and a dining room set to be delivered 3-14-26. We paid for the furniture including the $349.00 White glove service. We just purchased a new home and know it's going to be chaotic on moving day 3-20-26. We received a call today from Adrian or somebody stating his manager told him to call. Our furniture didn't make on the truck to be shipped, and they will not be able to deliver until Saturday 3-20-26 moving day or the day after we move 3-21-26. This is unacceptable, and its definitely not white glove service. We have no idea when the deliver will happen, they are unable to give us a window of time. We now have to hope and pray the deliver is not the same time when the movers, ADT and the cable company will be there!! Only apology, sorry for the inconvenience. Our only option is to wait or cancel the order. We spent an entire day looking for the right living room and dining room set amongst all the other things. I feel like this is not White Glove services this is poor glove service. This is why I like my role as an influencer; to go on social media websites and give a review of my experience. If nothing else to warn future customers of what could happen. We definitely don't want anyone else to pay for White Glove services and receive subpar services!!

AMAZING! My husband and I LOVE the rockers, great quality and such a staple for enjoying quality…read moretime. This was the most attentive and easy "bigger" purchase I have ever had. I wanted to gift my husband porch rockers for his bday and Great Bridge Furniture not only got these rockers assembled and delivered on time, but they also helped decorate at delivery. This was such an amazing touch that I truly appreciate. Their care and attention to MY details does not go unnoticed. I will 100% come back, thank you!

I have been buying from this Furniture Store since 2021. David (Owner) has always, honored every I…read morehave purchased from him. He is an amazing man. He has replaced 3-of my mattresses at no charge. Honored Manufacturing Warranty. I would Like to "SHOUT OUT," this time; I could have had 2 or 3 other mattresses and he would have switched them for this one. The cost of those mattresses, were much higher!! And, he would have honored them and not charged me! People, don't go to Mattress Firm and pay off the wall for those mattresses and don't listen to people who say,"furniture stores don't give the same quality as those who only sell mattresses." That is not true!! This man, will beat anything, "Mattresses Firm," has! Also, I was given a very special gift. A rug, that I "Fell in Love With." Also, I have several pieces of furniture in my home from this furniture store. I always remember, " how wonderful this man is to me." And, his delivery men have always gone over and beyond service in my home! My God's Goodness, always be with you David! Celia Herron

We always feel welcome and valued here. There is a…read moreconsistent array of interesting furniture. I have found several pieces for our home. Delivery service was on time and professional. I recommend Kwame for helpful guidance throughout the showroom.

Aundre greeted us when we entered and immediately we felt welcomed and not overwhelmed. We had a…read morespecific dimension to work with and he showed us our options. We left with the perfect furniture for us.

Oh my goodness... I purchased my furniture in full February 23, 2015 (the money was completely…read moredebited from my account on the 24th) with a scheduled delivery date of the 24th of February (next day delivery). But lo and behold, February 24th gets here, and I receive a phone call (late in the evening) indicating my furniture wasn't ready, and to help me avoid having to pay separate delivery costs, I'd receive another call when my furniture set was complete. Expecting my wait time to only be a week or 2 counting snow and ice days, I didn't have a severe issue with it not being ready. It was just a little annoying that no one thought the situation through while I was at the store and asked for next day delivery. Being a new customer and how they readily accepted my choice of delivery date, I figured everything was already in stock at the warehouse..... But, long story short, for the next MONTH, I'd receive a random phone call with news of my furniture not being ready, and here it is APRIL 3, 2015, and I STILL HAVEN'T received my furniture! I haven't even received my weekly phone call yet! I've ordered merchandise from China that have gotten here quicker! It's as if AF has to manually design and custom build each piece of my furniture set instead of simply ordering and having it delivered! I must say I'm utterly flabbergasted at the time I've had to wait. This is absolutely ridiculous. I think the next place I should pay a visit to is NavyFed so I can be issued a refund. Hopefully, that won't take another MONTH.

Customer service was great except for the part of them not telling me there is a addition $99…read moreprocessing fee when financing with them so now im paying more for the mattress when I couldve just paid the original price for cheaper. Thanks.