Been going to them for 4 years with no issues, but over the past 6 - 12 months, they have torn 5 of my husbands shirts and torn off button after button. The first two times, I showed them and they (not happily) paid for the repair. The next two times, I showed them and they said "we didn't do that" -- I explained that they weren't torn when I brought them in and she said "we're not paying for the repairs". So I still wanted to give them the benefit of the doubt, so I paid for the repairs. Last week, another torn shirt. I called the owner when I got home because the woman who now checks-in the dry cleaning doesn't speak English. The owner started screaming at me over the phone when she went out to the front and saw the shirt - "we didn't do that - was already torn!" My intent was to let them know that there is an issue - not argue about who would pay to repair - I never once asked for them to repair it for free. However, Mrs. Lee kept screaming at me - I was only able to get about 4 words in, then after yelling nonstop at me for 3 minutes, she hung up. I called right back and asked to speak to her husband. She said to me "You hung up on me!" I said "I did not - in fact you hung up on me". I asked to speak to her husband again, and she refused to put him on saying that he doesn't speak English. However about 2 years ago, her husband and I had a nice conversation about my new car and his new SUV - so I knew she was lying. Then she started screaming at me "those shirts are old, that's why they ripped when they were in the machine with 200 other shirts!" So, now she admitted they DID rip the shirts - and my husband's shirts are anywhere between three months to 3 years old - so I really don't understand that new attack on me about old shirts. She then screamed "FINE we'll fix it this time." Don't worry, Mrs. Lee - there won't be a next time - that is the worst customer service and poorest quality cleaning/pressing that I have ever encountered, and it was from a dry cleaner that my husband and I have given chance after chance to over this past year when their service has been going downhill. Avoid this place at all cost - the insanity that I endured from Mrs. Lee last week was inexcusable. read more