Purchased a 2 seater, 3 seater sofa and dining table cost £2,349 just under three years ago and all the springs are falling off from underneath the 3 seater loosing support.
Rang Abingdon branch where I made the purchase and they were totally unhelpful because I didn't take out the cover policy that they so dearly love to sell you.
Silly me for thinking they could build furniture that would last more than three years.
I live alone with my wife, she sits on the three seater and I sit on the other; we must have overloaded it.
They were however quite happy to send out their repair man and charge me.
When you think of the cost of paying cover year after year, with their great get out clauses and their frequent showing on watchdog I don't regret not taking it out.
The other point I tried to make is that the spring holders are breaking due to metal fatigue which can take some time to have effect and can only be down to poor quality material which also means the problem started the moment it was purchased.
But they're not interested and don't value their reputation or customers.
Next time I buy furniture I will insist on a longer warranty or go elsewhere; 12 months for furniture is nothing and shows a distinct lack of confidence in their own products. read more