There are only a few of these around and I guess they aren't really much different from one…read moreanother. They do tend to be in fairly similar sorts of areas so I guess the customer here is expecting the same sort of stock. It's classic elegant and simple - in the right way. They do quite a big range of Habitat-esque products but for a slightly more up market and in the IKEA, disposable furniture ago, these items are built to last. Oka doesn't do the throwaway lamp or binable lamp stand. You know that magazine Country Living? I bet the editors there would like Oka products. I would imagine they patronize the same church with its soft beige pews, sparkling crystal glass of designer blood and gently upholstered priest with elegant detailing on the arms. It's up market and expensive and not totally to my taste but it's quality and it's very hard to find fault with anything.

The delivery service that you use is unresponsive slow and doesn't communicate. We have had a…read moreproblem with two products ordered in June . Planned delivery was late one item was faulty and one item missing. OKA customer service not able to do anything apart from sympathise . I see from other comments that many customers have had the same issues - why is a company offering luxury products using such a rubbish delivery service - is your profit margin so narrow that you can't use a more effective courier!

One of the few things people know about me is my love of garb. I have so many bits of fabric and…read morestuff around for making garb all because this shop has the most wonderful fabric. On a recent expidition, my garb got an upgrade courtest of glitter fabric paint. Absolutely fantastic place stuffed full of fabric and the knowledgeable staff you need to get whatever you need. I highly recommend spanding hours and lots of money in here!

Originally I quite enjoyed visiting the ramshackle but very well-stocked fabrics, haberdashery,…read moreembroidery and crafts side of Masons in Bath Street. Although somewhat time-consuming to work through on your own to find what you need - it has an old shop appeal to it that some can find charming, the items that I've wanted for general sewing, embroidery and craft projects have usually been handily in stock. However, I've always found the staff to be very intimidating to speak to; I've been glared at for asking a polite question or advice, I've been ignored queueing at the counter in a practically empty shop when staff have been chatting to each other and, generally, made to feel I was unwelcome or an annoyance to be put up with. I thought the adjoining crafts and embroidery shop had more approachable people, but even that has changed in recent months to being greeted with unsmiling demeanours and barely a word spoken. What I decided was my final visit to this shop was having one of the trainees/temporary staff that regularly change on the haberdashery and fabrics section serve me with all the bad attitude that a bored, inexperienced and unhappy teenager can muster. Much eye rolling and huffiness ensued as an older staff member deliberately walked off and left the trainee alone to serve. For some minor purchases this was an unnecessary, and really off-putting, performance. I like to buy locally and support businesses, even at higher prices than you can find elsewhere, but not when I'm repeatedly treated to terrible customer service. Especially when it is noticeable that some customers immediately receive much more help and attention. If you don't mind the varying levels of service and attitude, then Masons is worth visiting for its wide range of stock. If you prefer to be treated with at least minimal courtesy and helpfulness as standard, best look elsewhere.