Ok, well let me start by saying the food in this restaurant is brilliant. In fact I would go as far as saying, it does the best Chinese food anywhere in Belfast. There is always a large contingent of Chinese people in the restaurant which is a good sign but never in a million years will I ever step back into this restaurant again. Why? Well, their attitude is quite frankly disgusting.
I would regularly visit here with friends during our lunch period and took full advantage of the brilliant £6.95 lunch offer & as I said above the food is brilliant but their attitude/customer service has always been a little bit suspect to me. Anytime you asked one of the members of staff anything they always gave you a, "death stare" Ever watch one of the Bruce Lee movies from the 70's? Remember the look he gave the bad guy when he was about to kick his head off? Well the staff at Lee Garden look at you like that.
I was always willing to overlook this as the food was so good, so one afternoon I rang up and booked a table for that night for me & my family. When we arrived, there was a sign up on the door saying, "Closed for private function" We thought this was odd but after all we had a booking so we walked in and waited at the reception desk. The place was full as the function was a Chinese wedding reception. We waited for about 5 minutes at the desk until one of the staff came over. We had said that we booked a table for 6pm but she promptly said that they where closed. I explained that I had booked a table that afternoon and she once again said that they where closed. We then asked for the manager. We waited for another 5 minutes & during this time we noticed their diary and when we looked at it, my name was down for a table for 3 at 6pm. The manager then came out & how this gentlemen ever became a manager I don't know as when we explained that I had booked the table and that it was even in their diary he gave us a, "death scare" loudly huffed and kept looking at his watch. He then said, "We are closed" It was only when we started to make "noise" about the situation when he offered a compromise which was that we wait until 6.30pm! We then walked out and went to, The Water Margin instead where we had a very nice meal with very good customer service.
If they had held their hands up and admitted their mistake and said if we minded waiting for 30 minutes that would have been fine but for them to look at us the way they did, for the manager to huff and keep looking at his watch & just behave like we where a total inconvenience to them, they don't deserve mine, my family's or my friends money & they don't deserve yours either.
To be painful honest, if your Chinese and your a visitor to Lee Garden you will be treated with respect & you certainly won't be getting any Bruce Lee death stares but if you aren't they simple won't care about you.
AR :) read more