This company does not pay it's employees enough. This company is sometimes lacks at returning…read moreclient calls. There are good and bad attendants working here. So you get what you pay for they pay their employees less, so the attendance pay less attention to their customers/clients. There are worse companies but BAYADA has a far better national rep turn this current location. The scheduling staff needs to realize clients are there bread and butter, and they need to be bend over backwards to make sure that their participant/clients/Customers yes we are customers, we rely on help and we don't always get it when we need it

From the owner: BAYADA Home Health Care in Erie, PA provides the short-term care you or your loved one needs due to…read morea health condition, or following a hospital stay for illness, injury, or surgery. Our multidisciplinary team of clinicians can manage a wide variety of needs, diagnoses, and chronic conditions. Our typical care consists of approximately one-hour visits with a specially trained nurse, physical, occupational, or speech therapist, all in the comfort of your home.

My husband was there for over six months and during his stay he fell twice and he got a stage four…read morebedsore, many times he was left for hours in wet and soiled clothes and diapers because of lack of aides and nurses, he had a pacemaker that required a monitor and many days it was unplugged along with the wound vack that he needed because of the bedsore, when I addressed this to the staff and nurses there solution was to put him into another room on a different ward. I wouldn't recommend. this facility if you're looking for quality care because of lack of aids your family members will not get the quality care. They deserve.

If I could, I would give them a 1/2 star. My mom was with Bright Star for about 2 months. She did…read morehave some care givers that were real nice and helped her with her exercises, did what she asked and were friendly and helpful. They also sent new girls all of the time so she had no idea what stranger was coming to her house day after day. However, most of the help she had were young girls that were still going to school (nothing wrong with that) but had absolutely no experience with home care. Didn't know how to clean, cook, make a bed or do laundry. They didn't drive, so they had to take a bus and were always late or simply didn't show up. Because they didn't drive they could not get her groceries or take her for any appointments, which they said they would do for her. They were young and ALWAYS had their phone in their hands. They sat, fell asleep, played on their phones, did not finish their duties. Would wash dishes but wouldn't dry them and put them away. They would ask mom for food or drink. Many times mom shared her dinner (frozen dinners that my sister and I had prepared) with them because they were hungry. I would NOT recommend this company for home care. So many times I would call my mom and she would be crying because she was so upset with her help or should I say non-help. My opinion is if they paid more they could get professional help that know how to do their job, not a bunch of kids who really don't care or have any idea what they are doing. The 1/2 star is for the good ones. Thankfully she had a couple of them.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

stayed at Saint Vincent Hospital for a knee replacement. First night staff was good for the…read moreexception of a few that thought it was ok to talk in hallway like they were at a concert. Very inconsiderate as it was 12:30 in the morning and woke me out of a dead sleep. The next morning was a whole different shift of employees. I had to ask 3 times within an hour for pain medicine. Also called staff for other help and was greeted with their attitude. Not my problem you are unstaffed. you have a job to do and get paid. I have no say so how much you bill my insurance. No one should have to be treated like this.

Took my boyfriend to St. Vincent this morning and had a terrible experience. Not only did it take a…read morevery long time to get into a room, when it was an emergency, but they also did not allow me with him even though he was unable to communicate with the nurses. When they release him, they also forgot to take out the IV needle and we had to take it out when we got home. They did not run the correct tests that were needed and simply just didn't care. Terrible experience.

I am absolutely greatful for the care I was given. The staff are very caring and they do everything…read moreto male you feel safe and comfortable. You can tell they really care about their patients. They make sure that you get all the care and things that you have to do to make you recover. I would recommend them to anyone that needs specially care.

I waited until I was a few months down the road from being released, so I could be as objected as I…read morepossibly can under the circumstances of my experience at the Hospital! . For me it was a nightmare! It all started because I didn't want to lay completely flat when being changed. Every time they'd lay me flat I couldn't breathe well. I just wanted it up a few inches from where the flat level was...this apparently is some kind of tabu! As they fought me, locked the bed so I couldn't move it up a little. (I've been hospitalized many times since in other hospitals and they knew that ALS patients on a ventilator had this problem, not to mention I have dysautonomia which causes my heart to spike which it did every single time they put me flat, causing constriction in my chest! and I have Myasthenia Gravis with breathing problems from it) Well this seemed to have given me a name as a "difficult patient" Which I was not, I only wanted to breathe and kept politely asking them to please don't put me completely flat! I had one aid who tossed me around like a rag doll! He kept asking me to roll over but someone had wound my vent hose up around the pole so every time I'd try to roll my vent would come out. He yelled at me yanked me over and asked me what I was doing. I kept trying to point to the hose, as I can no longer talk, he looks at and tells me I'm being difficult and yanks me over again, and again the vent comes off. This was terrifying to me. All I could think of was all those videos showing abuse in hospitals/nursing homes! I was afraid of him! I had another aid who wouldn't listen to me that I was choking and finally I asked to to go get the respiratory therapist! She goes out in the hall yells for the guy and tells him I'm just having a panic attack but was demanding for him! Um noooo I was choking and needed help you moron!!!!! She should NOT be working there!!!!! I had one Respiratory therapist who refused to read what I was trying to tell her about my health. I had one nurse yell at me for having to pee right after peeing, and when I tried to write to tell her I think I have a UTI she refused to read. (Which it was confirmed the next day that I did have a nasty one!) I had one doctor reduce my Prednisone without my consent or knowledge! Had he told me I would have had him call my neuro, and I would have been able to tell him my body doesn't react well to it being lowered! One night I coded I was non responsive, to this day I believe it was due to Prednisone being lowered too quickly! When I found out that happened, I asked if they were giving me the right amount of Prednisone! It was then that I found out through the nurse what he was doing with the prednisone! I heard nurses and aids talking about patients (in a bad way) in the hallways loud enough for all to hear.... Horrible! The list is so long of the things I endured while there, I've told my family and doctors NEVER to send me back there! I had to wait a 1/2 an hour for someone to answer the bell. This isn't good when you're on a vent! After saying all of that I do have say I had some really really loving people while I was there too. Some of the respiratory people were so kind and compassionate! They were my life line in a horrible experience! I looked forward to them and the sweet nurses who would come in daily and knew what had been happening .They were so good but the bad out shadowed the good! I felt like I was already traumatized, I didn't feel safe being there, and I couldn't leave! My husband complained to the CEO, and after that things did get better, and the horrible workers were kept away from me! We also complained to the charge nurses! Hospital social worker and anyone else that could help! It was the longest month of my life! If you complain they will help you! Which is good, but I shouldn't had to go through any of it! (This my experience only others may have had a difference experience, these are my opinions only others may have their own opinions!) P.S. If you are there at this hospital and they tell you you are not successfully weening because you're panicking or it's anxiety, trust your body . Trust your instincts!