I always stop here when in NYC on business to get a shoe shine. They completely shine the shoes for only $8! This is a process that takes about 15-20 minutes, so totally worth the cost. They make worn leather shoes look new again. I always give a $20 bill and tell them to keep the change because it's like getting a new pair of shoes each time. This last time I went, I was wearing my favorite pair of Curatore shoes. These are not the most expensive shoes I own ... but they are the most comfortable. So, because of the cheaper leather, they show wear quicker. The toe area is scuffed and they even had some icky white salt stains from walking through slushy puddles. After 15 minutes, they looked brand new. This isn't just a quick shine ... they use 3-4 different products and have 5-10 steps during the shine which ends with a buffing. You sit in a comfy leather chair and they go to work. I use the shine service at 5 star hotels a lot and the hotels can't even come close to the job they do here. The bonus is you get to walk through the bottom level of The Plaza's ritzy food court to get there. The team here does a great job with the shine but while I was there someone brought in a pair of John Lobb shoes for them to work on. If someone would trust their John Lobb shoes to this place, I have to think they know what they are doing. read more

My only regret is not taking before pictures of my shoes. I took a pair of heels in for a full haul makeover. Meaning, nicks in heels, leather wrinkled & scratched, skin missing at the front of both shoes. I also had dowel lifts replaced, sole guards & leather half soles affixed. Then I had them go to town by cleaning, water & stain repellant, & deodorize the interior. If that's not enough I also broke my right heel off, so they had to reinforce, plus fix the scratches. The entire time I kept asking Lenin as I handed my Max Mara heels over, "how are they going to look?" "Are they going to look like new?" "Am I going to be happy?" "Are you sure I'm going to be happy?" His response was, "we'll do our best." I'm like, I'm not feeling happy with that response. I need you to tell me it's going to be perfect. He still responded, "we will try and do our best. We always do our best." Safe to say, I handed my shoes over. It was less than two weeks & I received a call from Lenin, then an email informing me my shoes were ready for pickup. When I arrived - I jumped for joy! They looked brand new! Whoop Whoop!!!! Now I'm busy going through my closet to haul a boatload of shoes their way. Service & communication was stellar!!!! Big Smiles & Thanks!!!! read more

Leather Spa - Shoe Shine Near Me - New York, New York

The Leather Spa salvaged my mustard yellow Jimmy Choo strappy sandals, and I will forever be grateful! Best part, this location is open on Sundays! On vacation, sun screen had leaked out in my suitcase and horribly damaged my leather sandals. I was terrified and almost certain I'd have to toss them, based on how bad the damage was. The yellow leather became green and brown, and the shoes were unwearable. I figured I'd give the Leather Spa a shot, since I had been to their other locations to get the red soles on my Louboutins reinforced. I should have taken a before picture, because the after is great. You'd never know! A few minor modifications were made to the shoe in order to have rubber soles added. The shoe does look a little different than how it looked when I bought it, but not necessarily in a negative way. Few mentions: it took a couple of weeks and a couple of tries in order to remove the stains. When I was initially notified that the shoes were ready, the shoes presented to me were definitely an improvement versus the state I had brought them in... but I am a perfectionist and I had a feeling there was still room for improvement. They took the shoes back and worked their magic. I was a little worried when picking them up today, that nothing more could be done. I was very pleasantly surprised to see the shoes were fully restored! Cost was about $96 which I know sounds steep, but sure beats having to buy a new pair of Choos for $600! read more

Leather Spa - Strappy Jimmy Choo sandals salvaged by the Leather Spa. Horrible green and brown stains were removed from the foot (lower) strap. - Shoe Shine Near Me - New York, New York

Had a pair of worn Gucci loafers (that have saved my life numerous times) so i decided to bring them in and save their life. I had some hesitations bringing them in to this location as a lot of the reviews are less than stellar, but i took a chance on this place and i'm glad i did! I asked for a cleaning, to get new soles, and to fix the scuffed leather toe. I paid around $160 which is kinda steep, and could have gotten a new pair of non-designer shoes but, i love these loafers and wanted them repaired as they are definitely my most-worn pair of shoes. I don't remember the name of the guy who helped me out but the service here is top-notch and they can offer their professional opinion on how to best fix your shoes (i honestly had no idea where to start with my loafers as i thought they might not be fixable). Leather Spa saved my loafers and made them look good as new! Obviously the leather close to the buckle has signs of wear, but i'm amazed with the way they repaired my shoes. Would definitely bring all my other designer shoes to be repaired to Leather Spa. read more

I was skeptical, but I threw down $350.00 bucks to get a Saffiano Prada duffle refurbished. They matched the color, replaced missing pieces, and made the bag that everyone told me to move on from, NEW AGAIN! I LOVE my bag and I am now an ADDICT of LEATHER SPA. I have so much business for these people, and I will forever send my friends, colleagues and family here. Do not go anywhere else. I am ruthless with my reviews, usually finding something that needs improvement, but this place is a shiny rainbow for me. IN A CITY WHERE BEING CONSUMERS ARE USED TO BEING TAKEN FOR GRANTED AND ADVANTAGE OF, I GIVE THIS PLACE FIVE STARS FOR SERVICE EXCELLENCE AND PERFORMANCE! THEY GO ABOVE AND BEYOND. read more

I have used the Leather Spa numerous times purely out of convenience as my office is across the street from the Plaza. They are expensive and only do an average job. I once brought in a pair of boots for stretching. $50+ later and there was no difference in the returned boots. I have brought in many pairs of shoes for sole guards. This is a pretty straight forward job and the returned shoes were fine. The biggest issue is their customer service. I brought in a pair of shoes 13 days ago for sole guards. I was told it would take 5 days. After a week I called to check on the status and was told they should come in later that day or in the morning. No call from the Leather Spa so I called back 3 days later. Still no shoes and was told once again that they should be coming in that evening. The next day still no call so I called again and still no shoes. I have asked if there is an issue and was told no issue...?! This place needs to better manage customer expectations and provide timely service. For the prices they charge one would think they could do both. read more

After having a slight anxiety attack after getting my newly purchased Louboutin stuck in a boardwalk, I discovered the Leather Spa is the best place to get these shoes fixed. The material on the heel had totally peeled off.. and I hated the fact that the soles were no longer red :( So I found out that they replace the soles, in addition to fixing my heel. I live 20 mins. outside the city and this place is totally worth the commute: When I got my shoes back, they looked brand new again! And they've been holding up ever since [2 yrs] As far as price, you get what you pay for and since it is among stores such as Gucci and LV, you expect to pay a bit more. I believe I paid $75 and it took them about a week. read more

Horrible rude Costomer service! Super overpriced, to replace heel-top and bottom of a shoe is more than 100$ Without cleaning or spraying for protection. Pushing to purchase unnecessary products. Just an average Job was shown. Look for other places read more

Decided to get my shoes polished, after walking around in the City all day... since we were having a quick bite at the food hall in the Plaza, i gave Leather Spa a try. For $7, they did a great job... 2 weeks later, my shoes still look like they are brand new.. and i wear them almost every day. read more

Leather Spa is the WORST place ever!! Do not go here!! They just ruined my shoes, and wouldn't give me a discount. My shoes are now completely unwearable, thanks to Leather Spa! They charged me full price for a terrible job and wanted to charge me full price twice to re-fix them. Leather Spa has absolutely despicable customer service!! Rude and dismissive staff that do not value customers!! I was severely disappointed in the craftsmanship of the work Leather Spa provided. Don't let the posh exterior fool you into thinking that Leather Spa provides a quality service. This is the WORST place ever!!! Will NEVER go back and I strongly suggest that you DO NOT GO to Leather Spa. They do not deserve your business!!! TERRIBLE CUSTOMER SERVICE and AWFUL SHOE REPAIR!! read more

Amazing job. Spilled red wine all over a new high-end red leather bag. I can't see any of the wine stains anymore, and it was pretty bad. Would HIGHLY recommend taking products here. read more

Should just go out of business! I walked 20 blocks to get a shoe shine before an important meeting and the guy denied me of it "because I'm doing so many things right now and I'm the only one here." He just hates the fact that I don't tip in cash therefore his e-tip is taxed. Leather Spa at the Plaza should have 5-star experience as the hotel! Not coming back. Very unprofessional. read more

The posh exterior is the only positive. Customer service is terrible and quality of work is subpar at best

You get what you pay for! Leather Spa is a bit more pricey than your neighborhood cobbler, but well worth it. I have been going to their midtown location for 8 years. I've had shoes resoled. I've had boots reheeled. I've had leather handbags cleaned and a leather coat repaired. If you have high end leather goods and want them treated with TLC and the utmost professionalism, look no further. read more

Bad customer service bad service in general. I have gone there for many years but lately has gone really bad they don't fix things they just charge a crazy amount of money for. read more

I've been taking my shoes here for over a year and I think it is time to write a review. They are always nice and professional and yes, they really do work miracles. :) Every time I pick up, my shoes look brand new. read more

The quality of their work is great, but the service is terrible. The guys who accept the shoes couldn't be less courteous and caring. They barely explain what needs to be done and what it will cost. At the prices that Leather Spa charges, one can expect more. I have been a customer for some time, but after the last experience I won't be back. read more

Excellent work! This was my first time trying them. I was going to have to get rid of my scuffed up everyday tote, or replace it, so I took it in to see if it could be salvaged. They did such a good job that my beat up leather bag looks new again. I am very happy with the results! read more

Terrible terrible and more terrible. How does this place continue to get good reviews? This place USED to be good but has gone DRASTICALLY down hill!!! Brought my Chanel bag in to get repaired (Grand central location), cost me $120 for dying it and it still looks shitty! Talked to the manager and she was not understanding at all and said they don't take any liability in how their dyes come out. I decided to give it "the leather spa" another try because my Chanel was a very old bag so I thought "ok, let's see how they are with a new Chanel and a jacket" and decided to take my belongings to a different location - The Leather Spa inside The Plaza Hotel. They were BEYOND rude. I wanted to get my Chanel bag fixed and a leather jacket fixed and he said "sorry we cannot help you we don't work with jackets only shoes". Is that a joke? He blatantly lied to my face. Was that because it was a Friday at 4 PM? This place is a scam and is only in business because of OLD CUSTOMERS. Nothing like it used to be!!! read more

Horrible service and terrible attitudes. They don't have pride in their work and will try to act like stains and holes were there before you brought the item in. I brought brand new shoes to get the sole protected and when I picked them up they were bent with marks all over. Do not go here if you care about your designer shoes. read more

These guys took a pair of shoes that would have cost over four hundred dollars to replace and were headed for the trash and made them look pretty great again. I thought they managed expectations well. The service is pricey but worth it if you have a sentimental attachment and want to get some more wear out of a favorite high quality pair of shoes. I would much rather have used this service than gone out and bought a new pair or bought a pair of shoes that cost the price of the repair. I'm very satisfied. read more

Gave my shoes for cleaning and fixing. They charge a bomb but do not know how to fix shoes. I went there three times to get my shoes corrected! Horrible service and rude staff. Adriana is the worst and does not how to talk to customers. Not worth it! read more

Took my shoes here because Bergorf recommended them for my Manolos. I can only say: I wish I hadn't. I took a pair of red oxford Church's to be cleaned and polished (cost: $45). The very nice guy who took my shoes assured me the contrast stitching would not be touched. Picking up my shoes a week later (note: they do not deliver), the contrast stitching was no more. When I inquired, then expressed disappointment then complained, then created a scene, nothing helped. Essentially, the people who man the counter don't know shoes and aren't empowered to do anything. The guy at the counter said he'd need to send my shoes back to the factory, who could call me on Monday. But when I asked if I could call someone on Monday, there is no one to call, the person is on vacation, there is no phone number and "David", the manager, can't be reached when he's in. He could not call me, or have my shoes delivered, or give me a discount, or do anything for me. Additionally, the shoe insoles came back very scratched (how does that happen?) and the laces had been relaced erratically, meaning I'll have to redo it. I'll be looking for another place for future assistance. If I'm going to pay $45 to have my shoes ruined, I'll do it myself and save the money. If you like your shoes, go elsewhere. read more

Just Aweful. There customer service was awful, and you shouldn't let them anywhere near anything high end. Maybe they can shine shoes, according to some of the other reviews, but the work they did on my Chanel all but ruined it. read more