I am truly sorry that it has come to this, having to write a negative review about The Arnold Clark…read moredealership on Garscube Rd., Glasgow and the horrible treatment, horrendous encounter(s) with Martin Freel for his attitude, his deceiving us, his lack of respect, rudeness, and his unprofessionalism!
After receiving an online quote from Arnold Buys for $837, we felt this offer was quite low, yet we (stupidly) invested the time to speak with Martin over the phone. After we explained that this estimated offer overlooked that we had: a service history, set of new tires with 8mm of tread, full service, recent work completed, and blue leather interior with a sunroof, with 11 months of MOT still left on the car, he told us to come down and see him for a higher offer adjustment on our Honda Civic which has 62.5 k miles.
On 20/08/2018, we arrived at 4:45pm for our appointment and Martin was nowhere to be found. They had to find him and page him and after a 30-40 minute wait he came over with a cocky attitude and took the keys to inspect the car parked across the street. Then, he came in and played games for the next hour with us. I had to cancel both of my pre-paid appointments to listen to Martin raise the offer from £837 to £960 (according to the price the auction site kicked back but ONLY when he put in the correct information).
After spending quite a bit of time, on top of the time we spent waiting for this sales person, we then went backwards and after he entered more erroneous information, the system kicked back £600. We wanted to speak to his boss and he would not allow that.
We told him that we could not accept that offer and when we said we would just leave and write a review as Martin's attitude changed for the worse and he was treating us lower than poop on the ground. Then, he checked this over again, and he came back with an offer to buy it at £730. At this point, we rejected this offer and asked for a copy of this "in-branch offer. " He told me to wait (which I did for 4 or 5 more minutes, my daughter already left and he hands me the original offer of £658 and REFUSED to print the new offer of £730 option. So, we took the vehicle back home and called their customer service number as neither of the managers wished to talk to us.
We called their sales manager, per Arnold Clark customer service advice on the next day (Tuesday) to inform him, Mark of our visit and the horrible experience and rotten customer service rendered by Martin Freel. He was concerned and wanted to get this sorted.
Mark called me back to ask what we would accept for a final offer to sell and I said £850. Then, he called me back and told us to come in at 4pm and he would look at it and rectify the (bad) situation and salvage the sale. I / we had to make arrangements to accomplish this!
I rescheduled my third appointment and called Mark back regarding our pending visit on 21/08/2018 and confirmed plans to meet him between 5:30 and 6:00pm. He knew that we could not tolerate Martin and his behaviour was unacceptable and this was why Mark, Martin's manager was handling this impending transaction.
All this pales in comparison to what happened next, thus the reason that I am writing this review. Martin, who was on his day off called me about an hour or so after we had spoken to Mark for the third time, scheduled and arranged time with Mark to handle this. And Martin was mad that he was going to lose his profit.
Even after the three conversations with Mark the manager, Martin "ran" to work as to not lose his commission and nearly yelled at me and was furious that I had called their customer service department. He also warned me not to write a review on him.
He also negated the "progress" we had made with Mark to sell the vehicle for £837 (£850) and said that this would not, could not or ever will be handled by anyone else other than him and he wasn't even going to honour the £730 (which was unacceptable just like his behaviour) and that we could not go back to the dealership, as we had planned as he wasn't going to be there.
The straw that broke the camel's back was when I reviewed the inspection paperwork he gave me and found that he entered mostly false information to lower the offer price such as: No vehicle service history, stating no to full leather interior (our immaculate leather seats are blue), failed to check no to: the car being a non-runner, the car being used as a private hire, that the car had both sets of keys and he left that answer blank, he also failed to put the car's MOT had 11 months left.
And put in that the tyres had 3mm of tread, not that they were new (1 week old) & in excellent condition. Martin put in the "system," that the car was below average condition & he removed the information, such as: clean car status and removed the info: clean car status, sunroof and sat nav. Martin intentionally deceived us and outright lied to get the offer price as low as he did. A negative rating for a negative experience.
