by far the biggest scam! Was pre-approved for a GLC…read moreMercedes-Benz on Capital One Auto Navigator ($20k). Capital One gives you the confirmed overall price for the vehicle so you don't need to negotiate the price once you get down there. After 2 hours of test driving and completing the applications they jumped up the price by $9,000 and claim that the sites listed price is how they get business in the door - false advertising! A $9,000 commission must be nice! A bunch of scammers! 0/10 I addition, no where on the site did it say there were any disclaimers. The sales manager also mentioned that he couldn't find your hidden information listed on Capital One Auto Navigator nor did the site bring me to your main website. He clearly said which I'll quote "this is how we get people in the door". https://www.capitalone.com/cars/vehicle-details/2019/Mercedes-Benz/GLC/300/WDC0G4JB8KV146083 You should be the one doing your own research and not wasting the customers time. I called prior, showed my quote upon arriving and once I completed the whole process which was well over 2 hours is when I was told that not only would my quote not be honored but jacked up by $9,000 minus any taxes or dmv fees which I was more than willing to pay. Again, it's bad business! 0/10 and would not recommend even to my worst enemy. Do better!

We went to see if we can negotiate a SUV we liked with the financial guy Walter He was rude didn't…read morehave the decency to stop what he was doing to talk to us and treated us like if we were idiots. Didn't introduce himself didn't tell us have a seat let's talk nothing I will never buy a car from them and will let everyone know not to go here. Very unprofessional !!!!

BUYER BEWARE!!!!! Price advertised are nowhere near prices shown on lot. They're ASTRONOMICALLY…read moreHIGHER. They charge warranty fee's without even running them by you. You'll see it if you're lucky enough to glance at the contract. Ridiculous dealer fee's. I was lucky enough to opt out to the deal before closing but please beware of this business and their practices. Since I chose not to move forward with deal, I've been receiving credit inquires. That should speak volumes of the kind of people they are. I've since reported them to the BBB and will now move forward with reporting them to credit unions. STAY AWAY AT ALL COST!!! PHOTO ATTACHED IS THEM CONFIRMING THEY WILL CANCEL DEAL ONLY TO ATTEMPT TO PERSUADE. THAT SHOULD SPEAK VOLUMES. THIS WAS THE MANAGER JASON.

$2000 price difference for same car listed on (2) different online platforms…read more Proof that they have the scammy $2K hidden charge. Assume the price you find is $2K more than listed before wasting your time going to dealership I guess?!

I recently purchased a car from this dealership and unfortunately, my experience after signing the…read morepaperwork was extremely disappointing. I worked with Malik, and on the day I finalized everything, I was promised that the car would be delivered to me. That delivery never happened. We were texting back and forth about it, and then suddenly his phone was off for about three hours. I genuinely thought I had been scammed and even went as far as canceling the insurance on the vehicle. He later called back saying his phone had died, but instead of delivery, I was told I needed to drive from Brooklyn to Woodside, Queens at 9 PM to pick up the car. I didn't get home until 11 PM. On top of that, I was given two keys, but one of them did not even belong to my car. When I brought this to his attention, I was told that his manager would not fix the issue because I "got a good deal" on the car. Mind you the key is $1,000. I attempted to contact the manager several times and never received a response. There was also an issue with the driver-side speaker not working. They initially agreed to fix it and said they would order the part, but after that conversation, they completely stopped responding to me. Overall, once the sale was completed, the customer service completely disappeared. Based on my experience, this dealership operates in a very unprofessional manner and does not stand by its word. I would strongly caution others before doing business here. I will be filing a complaint with nyc dmv next.

Beware of this place and trust the other reviews. I made the mistake of not checking Yelp first…read more Northstar should get No-stars. I found a car online. Their site said one price and then when I arrived the car was $3500 higher as the base! Then additional fees were added that were either not mentioned or hidden on their site. They are shady, shameful, and wasted their time and mine. These folks don't deserve your hard earned money.

Scammers. WA told that they will give us a price lower than the dealer was offering, but we had to…read morepay 2000 more with them. Tricked us into leasing the car. They disappeared for a week and purchased a car without contacting us. Wrong color, and everything. Then disappeared again handing us a car we did not want. Don't come to them. Go to a dealer.

The absolute BEST EVER!!!!! They gave my Range Rover the best ever cleaning. The staff was…read moreincredible... they went above and beyond!!!! Will be returning - Brooks Nader

Who doesn't hate shopping for a car! Now you will, because someone else does it for you! Amazing…read moreexperience!! Danny and Petro went out of their way to ensure I got the car I wanted in the budget I set. Did everything in the comfort of my home. It took longer setting up car insurance. Never will need to a car dealership again. Thanks again Danny and Petro!! You guys are the best!

My experience with Imperial team was immaculate! This is my third car this year that I purchased…read morefrom them. The 2017 Range Rover was a winner by far . Thanks to the team for making all of my purchases, smooth ones!

I hade an absolute great experience with imperial auto . Gabriel helped me pick out a car that was…read morethe best fit and had it delivered less than 24hrs . I definitely recommend these guys

We had a wonderful experience working with Stephen as first time clients with Make and Model after…read morea friend referred us. He is very professional, had a great attention to detail, and made us feel at ease while looking for a car to purchase, helping us find a good deal while not pressuring us. I think the best review I could leave would be to copy and paste the text I sent Stephen the day after we received our vehicle at our home. -- Hi Stephen - thank you again for all of your expertise and services finding and leasing our new BMW! Is it normal for your customers to be kind of sad when the purchase is done and feel like they should invite you out to grab a beer or to the next neighborhood barbecue to say thank you? From reading your reviews on Yelp, I doubt we are the first. But we never felt like that after buying any of our prior cars. It's nice to have someone "on your side" in the car buying experience. Thank you!! -Ron, Raleigh NC

Spoke to Stephen about my situation, and he took time and great effort to walk me through a…read morescenario that would immediately alleviate my pressure points and set me up for success in 6 months to a year once my credit is fixed. I know I will be reaching out to them again once I am in a better position to buy. Highly recommend!