by far the biggest scam! Was pre-approved for a GLC…read moreMercedes-Benz on Capital One Auto Navigator ($20k). Capital One gives you the confirmed overall price for the vehicle so you don't need to negotiate the price once you get down there. After 2 hours of test driving and completing the applications they jumped up the price by $9,000 and claim that the sites listed price is how they get business in the door - false advertising! A $9,000 commission must be nice! A bunch of scammers! 0/10 I addition, no where on the site did it say there were any disclaimers. The sales manager also mentioned that he couldn't find your hidden information listed on Capital One Auto Navigator nor did the site bring me to your main website. He clearly said which I'll quote "this is how we get people in the door". https://www.capitalone.com/cars/vehicle-details/2019/Mercedes-Benz/GLC/300/WDC0G4JB8KV146083 You should be the one doing your own research and not wasting the customers time. I called prior, showed my quote upon arriving and once I completed the whole process which was well over 2 hours is when I was told that not only would my quote not be honored but jacked up by $9,000 minus any taxes or dmv fees which I was more than willing to pay. Again, it's bad business! 0/10 and would not recommend even to my worst enemy. Do better!

We went to see if we can negotiate a SUV we liked with the financial guy Walter He was rude didn't…read morehave the decency to stop what he was doing to talk to us and treated us like if we were idiots. Didn't introduce himself didn't tell us have a seat let's talk nothing I will never buy a car from them and will let everyone know not to go here. Very unprofessional !!!!

BUYER BEWARE!!!!! Price advertised are nowhere near prices shown on lot. They're ASTRONOMICALLY…read moreHIGHER. They charge warranty fee's without even running them by you. You'll see it if you're lucky enough to glance at the contract. Ridiculous dealer fee's. I was lucky enough to opt out to the deal before closing but please beware of this business and their practices. Since I chose not to move forward with deal, I've been receiving credit inquires. That should speak volumes of the kind of people they are. I've since reported them to the BBB and will now move forward with reporting them to credit unions. STAY AWAY AT ALL COST!!! PHOTO ATTACHED IS THEM CONFIRMING THEY WILL CANCEL DEAL ONLY TO ATTEMPT TO PERSUADE. THAT SHOULD SPEAK VOLUMES. THIS WAS THE MANAGER JASON.

$2000 price difference for same car listed on (2) different online platforms…read more Proof that they have the scammy $2K hidden charge. Assume the price you find is $2K more than listed before wasting your time going to dealership I guess?!

Updating my Review: After experiencing issues with my new 2026 Kia Sportage, including concerns…read moreregarding the driver-side door and handle, management has now stepped in and is currently working with me toward a resolution after I reached out to Kia Customer Care for assistance. However, as far as my personal experience with salesperson Malike Freeman, I would not recommend purchasing a vehicle through him. My experience was that once the sale was completed, communication and follow-through regarding my concerns were lacking. I believe customer service should continue even after the paperwork is signed. I do appreciate management now responding and assisting with resolving the situation, and I hope the repair process continues smoothly moving forward.

Terrible incompetent customer service and the general sales manager Darwin is very unprofessional…read moreand very hard to work with. Can't seem to pull up basic information. I did the official finance application online not the one where you just put your email and telephone number the one where you put your job, Social Security, etc. when I called back to see if they received it the customer service reps told me they have it and when I got transferred to Darwin, he acted like he didn't know what I was talking about pretended like I was lying and treated me like trash. I repeat never do business with this company. It's not worth it. I was already preapproved and I had the money cash to pay for the down payment and they just lost a sale. I guess I'll just have to go to the competitors stay away from Northstar Kia. Angel and Theresa Diaz will go to Paragon Honda instead!

Scammers. WA told that they will give us a price lower than the dealer was offering, but we had to…read morepay 2000 more with them. Tricked us into leasing the car. They disappeared for a week and purchased a car without contacting us. Wrong color, and everything. Then disappeared again handing us a car we did not want. Don't come to them. Go to a dealer.

The absolute BEST EVER!!!!! They gave my Range Rover the best ever cleaning. The staff was…read moreincredible... they went above and beyond!!!! Will be returning - Brooks Nader

Danny and Jayden couldn't be nicer! I am so glad I was referred to them. We were looking to…read morepurchase my son's first car and we left a deposit on a car, but there kept being one issue after another so we didn't get it. We were about to give up and send my son to school without a car. Thankfully, we decided to give Danny a call. The car was delivered to our home by the next evening (with a big bow and balloons) cleaned, and with a full tank of gas.My son is thrilled!

Who doesn't hate shopping for a car! Now you will, because someone else does it for you! Amazing…read moreexperience!! Danny and Petro went out of their way to ensure I got the car I wanted in the budget I set. Did everything in the comfort of my home. It took longer setting up car insurance. Never will need to a car dealership again. Thanks again Danny and Petro!! You guys are the best!

Amazing and easy i was worried at first to get a car but they made me feel comfortable and were…read morehonest and gave me a great price on the car on my dreams . Thank you guys

My experience with Imperial team was immaculate! This is my third car this year that I purchased…read morefrom them. The 2017 Range Rover was a winner by far . Thanks to the team for making all of my purchases, smooth ones!

Stephen is a great person. I haven't buy anything from them but I learn quite alot from the initial…read moreconsultation.

We had a wonderful experience working with Stephen as first time clients with Make and Model after…read morea friend referred us. He is very professional, had a great attention to detail, and made us feel at ease while looking for a car to purchase, helping us find a good deal while not pressuring us. I think the best review I could leave would be to copy and paste the text I sent Stephen the day after we received our vehicle at our home. -- Hi Stephen - thank you again for all of your expertise and services finding and leasing our new BMW! Is it normal for your customers to be kind of sad when the purchase is done and feel like they should invite you out to grab a beer or to the next neighborhood barbecue to say thank you? From reading your reviews on Yelp, I doubt we are the first. But we never felt like that after buying any of our prior cars. It's nice to have someone "on your side" in the car buying experience. Thank you!! -Ron, Raleigh NC