Read the "other reviews that are not currently recommended"! That is where strong reviews from someone without other reviews get buried. A lot of parents clearly signed up to tell the world about their negative experience with Learning Ladders, but the algorithm hides their review. It is to control bot-posted reviews, but when you read them, you can tell they are real.
I regret sending my child to Learning Ladders. They attended from June to August 2021, during what the company calls "camp." It was safe, cheap, and nearby, but I would not do it again. It has been more than a year and my child still talks about their negative experience. I waited so long to write the review just in case we had to use it for summer camp in 2022, but now that we're past that, I want to share my experience.
If you go way back into the reviews -- both on Yelp and elsewhere -- you can find some pretty shocking feedback on Learning Ladders (especially on "other reviews that are not currently recommended"). Stuff about kids being pulled across the classroom by their arm, etc. The more recent reviews are much better, but when we started having bad experiences at LL, those reviews I ignored returned to haunt me. One problem that does not seem to have improved is the high teacher turnover level.
The teachers at LL seem burnt out. The owner clearly does not pay them well, which is true for most of the daycare sector. Even the parents who love Learning Ladders will admit that turnover is high. The owner seems to tightly control the teachers and put the screws on them, based on a few reviews by teachers I found and my observations.
Over the summer, there was what my child still calls "the mean teacher." And, to be honest, she was mean. She was rude to my wife and me and did not care about our child. And when we raised the issue to Swati (the owner), her response was unsatisfactory. This teacher refused to help our son open his lunch. I think she would keep them sitting there as punishment for not being able to open his bento box. I thought they were telling me a fib, but when I dropped them off in the morning, she was warm to the other children and cold with my child. It was 12+ months ago, so I forgot some further details, but I was uncomfortable handing my child over to her daily.
When we raised the issues with the teacher with Swati (the owner), we got a lecture about how critical it was for my three-year-old to be able to open their lunch box, and that they were only preparing my child for kindgergarten. Mind you, my child goes to PreK at PS16 now (which we love), and the (very loving teachers) help them with their bento box. The bento box IS HARD TO OPEN -- that's why we use it! Because I don't want spills in their backpack.
After our talk with Swati, the teacher took on an obnoxious attitude, exaggerating her excitement to see my child. It was so clearly fake that my child commented on it. It did not make me feel better.
That LL employed someone of this low caliber and that the reaction from Swati and management was a shrug drove home that this is a business. Others love it, but I wasn't comfortable. Add onto this that the windows are filthy, there is dog pee on the sidewalk outside of the school, and we never got to know the teachers, it was a crummy experience.
Some parents LOVE Learning Ladders. The parents who stick it out for years say they love it. My son's class had a clique of parents who had their children at Learning Ladders since birth. We never found them welcoming, and I always thought they oversold the program's quality. My worst suspicion is that parents turned a blind eye to the concerning stuff because Learning Ladders is almost impossible to beat for the area.
When we enrolled in Learning Ladders, we hadn't decided if we would enroll our child in PreK at PS16 or stay at Learning Ladders. We were worried about the bus and were skittish about Danforth being so far away. Our crummy experience over the summer made it easy to rip the bandaid off and do PS16. In our second year, we are very happy we did! We sent our son to Deer Mountain Day Camp for the summer with the money we saved from Learning Ladders.
Swati runs a business. She has an MBA and worked at Goldman Sachs. That's fine, but she is not an educator. I think it shows, not only in her aggressive billing practices (well documented in other reviews) but in her successful business model: have an A+ location, charge the most competitive price within easy walking distance in Paulus Hook, and pay her staff as little as possible. It works! Tons of parents choose LL because it is affordable and convenient. I held my nose after reading the bad reviews but came to regret it.
If you have a bad feeling when you tour Learning Ladders, read some of the negative reviews, or when your child is attending, my advice would be to trust your gut. If we have another child, I'll bite the bullet and walk further or pay more. read more