I am spending the time to write this review in hopes that another family will not go through the same experience that we did.
I genuinely was excited about the possibility of my child enrolling here because of the things others have mentioned - clean appearing facilities, outdoor location attached to facility, and cameras. After months of waiting and back and forth (often with multiple unanswered voicemails etc) over 6 months, we finally enrolled in Purple Cats. I paid the fee as they suggested once the space was open for my son, but never heard back about any orientation/starting materials until I reached out. Still, I gave the office the benefit of the doubt and arrived ready with the materials requested, only to find out that neither Ghabby or Gloria (who basically use each other as a convenient scapegoat) were expecting us. Not a single person in the facility knew that we were planned to start that day, despite the payment having been received and the required documentation sent.
Despite all of this, we gave them the benefit of the doubt since July is a busy month for daycares, and enrolled my son. We survived day one, but on day two, which I expected to be harder for him, I watched the camera to see how the teachers engaged / eased my son into the adjustment. What I saw was honestly appalling as a mom, not only regarding their treatment of my son, but of the other children. While I definitely understand that children cry and may have a hard time with adjustments, they allowed my son to cry for at least 18 minutes without an adult even approaching him. During this time, they messaged me stating that "live update: diaper dry" but this was clearly false as I was watching my son cry on a rug by himself.
When questioned, they stated that this was because they felt they needed to "allow him to gain his trust." At 14 months old, crying for that long does not gain the trust of the child or the parent.
Despite ALL of this, I reached out to both Ghabby via phone and Gloria via email who both did the proper lip service and informed me that they would get back to me by end of day with an update on the incident that occurred. I even emailed them more than 48 hours ago to ask for us to pick up our belongings as I've decided this is not the right fit for my family.
Despite all of this -including recorded incident tapes documenting a teacher being unnecessarily aggressive with the students- the administration can not seem to respond in a timely manner. In summary, while they may have the "bells and whistles" you first look for on a tour & may do the lip service necessary to make parents feel comfortable, they are disorganized, unprofessional, and unnecessarily aggressive with young children. I strongly urge you stay away. read more