I have been to this location several times on a personal visit and have absolutely nothing but…read morepositive things to share. I'm greeted every time. Employees ask if they can help me find anything. They're helpful and informative. I also work with a local little league. This business has been nothing short of generous with sponsorship and donations. They were always extremely professional with me and my fellow board members. Roberto and Cristoph went above and beyond! They deserve a 10/10 in customer service. I will be back on behalf of our league and for my family's musical interests.

i posted a review about GC back in Mar 2023... I will freely admit that at the time, until i got a…read moremanager involved customer service was not stellar... that being said, i recently purchased a Fender Telecaster Ultra II. The experience of purchasing (traded some guitar + cash) was excellent. The only issue I had was with the quality of the instrument. To Fender: Do better! After i couldn't deal with the persistent string buzz and the guitar constantly out of tune... I went back 5 days later with the intent of returning and/or exchanging. That experience was also awesome. Ethan helped me out and was very understanding. His first response was to offer to ship me a new in 2 days... I asked about in stock items and he indicated he had another one in the store, still in the factory carton. So i asked to check that one out... it was worse than the one i bought. I asked if i could have the store tech look at my purchased instrument. He introduced me... can't remember his name. He was rather dismissive regarding my issue but made some simple adjustments while i was there.. I took it home and it pretty much the same... I'm now at a point where i'm ready to chuck it all, still mulling it over but i wanted to give a shout out to CG for its much improved customer service.... Shout out to Ethan!

I recently stopped here with my son for a quick instrument repair and the staff member who helped…read moreus was nice and accommodating. The issue was stuck mouthpiece, and he fixed it pretty quick and didn't charge us for it. Despite being a small shop, the store has an impressive selection of instruments and is noticeably clean and well organized compared to other music stores we've visited. They also offer music lessons, rentals, and more, so I definitely recommend checking them out for any of your musical needs.

Rented a cello for my son for his school's music class from Kline and I have to say they have such…read moregreat customer service! The shop is full of instruments! All kinds! And plenty of them! .. they sell and rent .. we rented and it was so easy. You let them know what you need and they bring it out.. helps you inspect everything and give you a contract to sign. The rented price is decent and it goes towards the full price of the instrument if uou decide to buy it after. Highly recommend if you need to purchase or rent.

Ms. Diana is one AWESOME teacher!! Friendly, knowledgeable and super patient! She works with…read morechildren to adults and she LOVES her work. You will be AMAZED! I recommend Ms. Diana to everyone!! FIVE STARS!!!!!

From the owner: Classical piano-Technique-Sight Reading-Theory-Performance-Preparation for Music Development…read moreProgram exams

Title: Exceptional Service at Tim's Music!…read more I had an unexpected issue with my chromatic harmonica right before an important practice session, and after calling around everywhere, Tim's Music was the only shop able to help. Natalie, the Service Coordinator, went out of her way to arrange for a technician to take a look at it--even though they don't normally repair harmonicas. Taylor, the repair technician, examined it right away, found debris inside, and returned it playing better than ever. Scott, the owner, even came out personally to make sure everything was just right. They didn't charge me a dime and made me feel truly cared for. This level of kindness and professionalism is rare. Tim's Music has earned a very loyal customer. Thank you!

Took my granddaughter to get her trumpet fixed. They quickly fixed it, showed her how to take care…read moreof it in the future and charged nothing stating it was an easy fix and they were happy to help a young musician. Definitely worth the drive from Stockton

Teacher Liz at Music Yard has been wonderful for my daughter's piano lessons. She does such a great…read morejob building confidence while helping her learn and improve each week. Liz is patient, encouraging, and keeps my daughter motivated and on track with her progress. What we appreciate most is how she also helps guide us as parents so we know how to support our daughter's practice and learning at home. It really feels like she's invested in her success. We're very grateful for Teacher Liz and the positive learning environment she creates. Highly recommend her for anyone looking for a supportive and skilled piano teacher!

Poor customer service. I took an instrument to them to be repaired, called them 6 weeks later and…read morethey did not know where my instrument was. Megan said they would call me back. I called them back later that day and the next day, the manager did not bother to get on the phone with me but was relaying messages to Megan on the phone. They assured me they would be calling me back. The next day. I received a text message letting me know it would be six more weeks and the manager would update me. I had yet to talk to a manager or receive an apology. I texted back that it was unacceptable since they already had it 6 weeks and they lost it. They said they would try to get it done as soon as possible. Two weeks later I was informed the manager would be picking up the instrument and would contact me. A week later Gabe contacted me and was very apologetic for the situation. This was the first apology that I had received. Gabe is the reason this review got one star. He went above and beyond to apologize, communicate and called me more than once. I did get the instrument back. However, when I went to go pick it up, Megan acted like she did not want to help me or recognize that I was in the store. I paid over $300 to have the instrument fixed and my daughter informed me not all the pads were replaced. Very disappointed in this music store and the customer service received. I will be using a different music store in the future

My amplifier was repaired well, on time and under budget. I will definitely bring my amps back for…read moreany necessary repairs in the future.

Excellent service, more than fair prices. Shane charged me $200 less than Rainbow Electronics was…read moregoing to. Highly recommended!

Wonderful piano /music lessons for kids of all ages. Have been attending for years and enjoy…read morewatching our kids love for music grow!

My daughter has been taking piano lessons at Heart Beats Music School for about a year now, and we…read morelove it! Her teacher Miss Gabrielle is amazing, and my daughter always enjoys her piano lessons. She has progressed so much over the past year, and it is thanks to this wonderful community for the great experience we've had at this music school.

Ashley is truly one of a kind! She is such a great music instructor. I have 3 children in piano…read morefrom ages 5-7 and they love going to piano lessons every week. Ashley is patient and so energetic that it makes the lessons fun for the kids. I would definitely recommend her to anyone seeking piano lessons, young or old.

Ashley is a phenomenal music teacher! She really loves music and she really cares about her…read morestudents, and both of these traits shine through in her teaching. She is able to meet me where I am as an adult beginner piano student and make me feel comfortable and safe learning a new skill. I appreciate her strong background in music theory in addition to her musicality - somehow she manages to blend the two and make a really fun, engaging lesson. Thank you Ashley!

wow! these guys are awesome! i broke my headstock in 2 pieces and scott one of the guitar techs…read moretotally fixed it and made the guitar look like nothing ever happened! 10 out of 10 guys! i highly recomend skips for your music needs! p.s it plays great too!

I got my first guitar in July 1960. I've bought and sold 1,000's of guitars., amps, drums,…read morekeyboards, etc... No exaggeration. I owned a 1,500 square foot musical instrument shop from 1998 to 2007. So I know equipment. I've visited Skip's several times over the past few decades. But my last visit was long enough ago that it was at the former Watt Ave location. This new store is visually impressive. Plenty of space which gives the room a majestic feel. It's dramatically lighted. The overhead music system is not obnoxiously loud. It's a fun place to browse. The inventory is all good quality. Every item is a real musical instrument, not a junky toy. No Amazon type crap here. The 5 staff members I interacted with were all friendly and helpful. I stopped in with my family to buy some Xmas gifts for the grandchildren and a few cables for myself. I pre-shopped the items on the Skip's website. The items were in stock. We bought a mini electric guitar for the 6 year old grand niece who actually knows already how to play some basic chords. We also got her a small amplifier, cables, guitar strap... Everything she will need to start her musical journey. Pricing is pretty standard MSRP. I know the price structure at wholesale and retail level and was not going to haggle for a discount out of respect. Profit margin after all the business expenses is meager. There's a high riser stage for in store events & concerts. There's also programs when students perform. Great experience for students to begin public performances (Where, hopefully, they get prepared for paychecks when they graduate to playing at bar gigs, weddings, birthdays and maybe even the big time (if they work really, really hard)). If you or you little virtuoso wants some gear I highly recommend that you shop here rather than at Guitar Center. Shop local, support a family owned business rather than a corporation.