We called Leak Sharks because our spa was losing water. After a full leak analysis, Dave said he was 99% sure the leak was under the floor behind the spa. When I asked if he could fix it, without hesitation he said "if it's here, I'll fix it." He was just as firm about his prices and integrity. After getting Dave's price for repair I wanted to know if there were any hidden charges. "You're not going to end up charging me more are you?" Seeming slightly offended he said "I'm not like the other guys. I'm honest."
Satisfied with his answers, I signed a contract for a $1,300 repair that would drop to $300 if Dave could not fix it. A month later Dave came back for the leak repair and quickly had the excavation complete. That's when he said the leak was where he thought it would be but it was going to cost me $1,800 to complete ($500 more than our contract). When I hesitated Dave said, "you can pay for the repair or not have a spa." With a hole in my pool deck I didn't have much choice but to agree to pay him what he wanted.
Shortly after he said he could not fix the leak and it would cost us $500. The contract to fix the hole was $300 and did not mention a $200 surcharge if the leak was not able to be fixed. One of the reasons Dave did not want to proceed was because he damaged pipes to get to the leak and he could potentially damage more. While he pointed this out to us, he did not repair the damage he caused which will ultimately end up increasing the cost when we do fix the spa.
Dave said if he found the leak, he would fix it. He did not. He said he does not increase his quoted/contractual price. Then the cost changed twice. Then he damaged pipes. In other words, he is just like the other guys. read more