The staff in the park, evening entertainment and club are lovely, kind and helpful. We've not come…read moreacross a single bad staff member in the park, evening entertainment or club. They're all so happy and helpful and loved us! 3 even said they didn't want us to leave! The staff at the accommodation/reception, are awful, rude and vile. Discriminating against disabled/trans people for some unknown reason! And making up lies about us. Fully grown adults lying, smirking and making snide comments about us while we're staying with them.We hired two wheelchairs and one of them was broken. Staff at the park promptly changed it for us. It did keep breaking, sadly.The accommodation was nice and somewhat clean. One of the kitchen cupboards was full of sticky stuff, there were moths and spiders everywhere, cob webs behind all of the bed headboards (we only found this because a spider ran down behind there and we had to shine our torches down to find it and seen all the cob webs behind the headboard) and cob webs all over the ceilings, stained carpets, dirty windows, including hand prints. The accommodation was immaculate last year.We stay in the same one every year and were surprised to find toilets and a TV this year! (We called to book). That was a lovely surprise, as struggling all the way to the toilets, was a nightmare before, with being disabled. Although, the "paths" weren't equipped for wheelchairs at all. They're full of gravel/stones, which makes it impossible to use wheelchairs on it and there's no other hire options for disabled people. I.e electric wheelchair/mobility scooter, etc.The evening entertainment was brilliant! As always! Mostly the same as last year, but was great! We love joining in, in all the entertainment at The Adventure Zone. Although, the play area closes way too early, as the children are bored, while the adults are playing Bingo, etc. it should be open until The Adventure Zone closes, as the children don't have anything to do after 8pm, except the arcades, which are NOT cashless and you can NOT use the Crealy cards, as advised by staff. We were told we could use them "anywhere" then later found out there were many places, you could not use them. Look up the definition of cashless, before claiming you're cashless. Every time we wanted to use money, at the cashless places, we had to queue up in a massive queue outside of the park, to top up! If we wanted cash, for the "CASHLESS" places, which were NOT cashless, we had to top a card up, then get a full refund from the card and put the remainder on a new card. It was a whole nightmare! Not to mention the queues. To be told "they can be used anywhere" when they cannot, is ridiculous! You need to elaborate! Again, look up the definition of cashless, before claiming you've gone cashless. We didn't find out until the end of the holiday, that there was another place we could top the cards up - Reception. There were still queues, but nobody told us any information whatsoever about all of this, until the end.Not everything's made for everyone, sadly.. the Hideaways, for example. They're not wheelchair accessible. Stones covering all the paths and roads.. it's a nightmare for walking on, let alone wheelchairs. However, the park is built perfectly for wheelchairs and electric chairs.We hired bedding for £50, which says it includes towels and We received one Hand towel (6 of us).. we do this every year and last year, we all had a towel each, plus hand towels and others! Everyone else had towels, but us.We were forced to purchase toilet roll, as, apparently, it's not provided in the Hideaways, yet, even in the tents, you get toilet roll in the toilets. We had one the first day and none after that. The one we had, ran out after a couple of hours. We asked for some at Reception and was told "do they not have any in the shop?".. we said "no, we've just been and asked and we were told they don't sell it". So, even the shop, doesn't have what we require!! One lovely member of staff, went out to her car to get some for us, so that was lovely of her to do! (My son was on the toilet at the time)The Fish and Chip shop in The Adventure Zone.. closes at 3:00-3:30 and doesn't open again! It used to open for people staying, as well as those who come for the day, but apparently, we're now forgotten about. We needed to get tea, for the children and the only options we had, were the expensive options. "Plenty of places to eat" they say, yet, half of the places are closed! The Waffle Shack wasn't open once when we were there. 8 whole days.Not enough outside chairs at the accommodation, considering it's a 6 person accommodation. There was one small table and four chairs, so we couldn't eat together outside Comfort is a pain, as there's nowhere comfortable to sit, yet, in the cheaper one (Safari) you get a sofa! Even the beds were awful! We woke up in pain, from them, every single morning! You can feel the springs in the mattresses. review too long.
