Excellent, small town bank feel, with everything the big banks have to offer. Friendly staff…read more Pleasure to deal with.

Courteous and friendly staff are professional and efficient. Have never spent any longer than…read more10-15mins for simple transactions.

On December 12, 2019 my husband and I were closing on a new home and needed a cashier's check for…read morethe down payment. We were relocating from Missouri so we did not have a local bank yet. I walked into the bank with cash...I was told since I was not a customer they would not help me! The manager took me into an office as I told her that my Realtor said they would help me. I ended up leaving and it was pretty embarrassing! If the manager would have just asked if I'd like to open an account...the bank would have gotten a new customer. I had 20,000 in cash. So...it was more important to push me out the door than to come up with a solution! I went down the street to Insouth bank...I was helped immediately and left with my cashier's check, coffee and a Christmas cookie! Now...GO TO INSOUTH BANK!!!!!

My family has been banking at this bank location for over 60 years. It was much better when it was…read moreNational Bank of Commerce and Union Planters. Today, we have been waiting for service for almost 2 1/2 hours. There are many people here sitting around looking as if they don't know what to do. I am hoping that a Wells Fargo or another banking industry, comes and provide quality customer service the citizens of Jackson need. This is the worst customer service I have seen in 60 years. It seems like the bank would provide SOME TYPE of snacks for customers who have to wait an extended amount of time for simple services, especially for senior citizens.

Do not go to this bank. I tried to get money from the ATM. The ATM did not give me any cash. The…read moreregions bank people said since the ATM is owned by Diebel, they cannot do anything, and I now must dispute it with my bank. Worst customer service ever ever. These one star reviews are 100% accurate for this bank. What a scam.

Definitely, customer service is second to none......I've been a member for many years and have had…read morenothing but great service from all employees....

The is absolutely the worst credit union I have ever dealt with. They make up stupid arbitrary…read morerules at the drop of a hat that make no sense whatsoever. They are just horrible! If you are looking for a credit union, I highly recommend you look anywhere else. They get one star because I can't give them 0 stars. Worst experience with a financial institution in all of my 63 years ever!

This is Cadence Bank now and I've banked here for several years and been mostly happy. They have…read morereally done something stupid now at their ATMs recently though. They now offer a live teller. So when I go to withdraw money at the ATM I will get behind someone who sits there forever talking to a live teller. It's ridiculous. Why on earth would anyone need to talk to a teller at the ATM while the line behind them backs up? There ATMs are no longer a convenience as they were meant to be because of this new feature. If you are trying to decide between 2 banks, it may be worth picking another one as the ATMs now can require a very long wait. It has happened to me more than once and is beyond irritating.

They charge you for statement fees even if you have online paper statements. During covid 19 I…read moretransferred my money from my accounts to a different bank and they charged transfer fees during the pandemic. Then they make you go to the drive thru to close your accounts and make you touch those nasty chute containers.

The people are generally friendly. My issue is when I opened my Money Market Account, I asked how…read morewould I be notified of any rate changes and I was told by mail 90 days before rate change. I was at the branch about a week ago and I thought I would ask what the rate was just in case and I was told that the APY had been lowered from 4.25% to 4.00%. I told the lady I was speaking to what I had been told when I opened the account and she said that it was actually 45 days and not 90 days. I told her that I had not received anything and she told me she would look into it and call me later that afternoon. It has been almost a week and I am yet to hear from anyone. I know things fall through the cracks but if you tell someone you are going to call them, that you would follow through and it is very disrespectful and unprofessional not to call. A simple call and explaination would have been enough, but nothing. I will be transferring most of my money to another bank account.

I had to file for chapter 13 bankruptcy about 6 weeks ago due to medical issues. I had a left knee…read morereplacement which was improperly done and it caused all kinds of complications; unbeknownst to me, the surgeons at Vanderbilt Orthopedics were involved in a kickback scheme with the implant manufacturer. They used an implant on me that was not properly sized or aligned. To make a long story short, I lost a lot of time off of work because of this and needing multiple surgeries, including one to clean up an infection. This caused me to fall behind in my rent, bills, etc.., and I ended up filing for ch. 13 because of it. Leaders canceled my debit card without telling me they were going to do it, and then I found out just today, Oct. 22, that they were going to close my account. No notice was given to me at all. I ended up withdrawing the rest of what was in my account and it has now been closed. I have never seen such appalling treatment. Who in the world tells someone that they don't know why their debit card has been closed and that they should get another one. I did this earlier today, and used it once, successfully, to order groceries from Walmart, but when I tried to use it again, I found that I could not do it, and that was when I found out the account was going to be closed. I think a letter to Corporate is in order.

I would like to give a HUGE KUDOS to Tanner Spencer!! During our process, Tanner provided…read moreoutstanding-legendary service. Tanner has been the most professional, patient, courteous, and thorough financial champion we've met. Being in management myself, I also highly recommend Tanner for Leaders Management program because members want to interact with representatives as Tanner. Thank you Tanner for all your assistance and we will refer customers to your Leaders Credit Union!! ~Andrice Willingham, Esq.

From the owner: Mortgage Center Services At Leaders Credit Union's Mortgage…read moreService Center in Jackson, get the help and guidance you need to achieve your dream of homeownership.

This place is no longer a good location. Certain employees are completely unbearable! I refuse to…read moreput up with their horrible attitude! We are going to move all accounts to First Citizens!

First Horizon Bank 2076 North Highland Jackson, TN manager Bethany Martin. I opened a new…read morechecking account for the $450 bonus. Ms. Martin sat with 2 new employees to show them how to open the account. After meeting the requirements NO BONUS. Ms. Martin claimed she did not know they had to use a code when opening new accounts. (when she learned she needed a code, why did she not go back to new accounts and do this???) I was told it would be done 08/10. Then tomorrow, then maybe 15 days. Thankfully I called Corporate office in Memphis. Ms. Martin had tried to do this but did it WRONG with an improper code and a proper code had to be put in, GROSS INCOMPETENCE DO NOT USE THIS BRANCH.

canceled my account with no valid reason and then was going to reinstate it but called me to say…read morethey were just going to write me a check for my remaining balance .

From the owner: Catering to personal and small business financial needs since 1877, Commercial Bank and Trust…read moreCompany is a unique full-service bank, distinguished by its impeccable customer service and refined atmosphere. With eleven branches located throughout Memphis, Paris, Union City, and Jackson, Tennessee, Commercial Bank stands ready to put more than a century's worth of tradition to work for you. In addition to a variety of checking, savings, and retirement programs, the bank also offers competitive rates on interest-bearing accounts, money market accounts, mortgages, home equity loans, and commercial and business loans.