Honestly the best pet store! For cat food the options are fantastic ! Waaaay better than metro or…read moreIGA!

Every visit is a pleasure because not only are the staff great and friendly, but because the owners…read morehave been readily available to talk all things pets :) Whether discussing our family's fish, dog, or new kitten, advice on nutrition, health, and playtime have always been shared and suggestions discussed. You can tell they love animals in how how they talk and in how they work with their clients. When I first walked in I thought it was just another pet food store but the amount and variety of stock really impressed me. Large selection of food, toys and more with aisles packed. And, they also have some small selection of pets for sale! It's great having them in the neighbourhood and I hope they'll be around for a long time!

I can't say I was impressed with their business. They…read morecharge less than other vets indeed for the 1st consultation but it seems to be a marketing thing...because on the 2nd and 3rd visit they found all kind of tests to carry out and prescribed way too many meds for a pet that has been stable since the last 3 years. Admittedly my pet requires regular follow ups but I was never asked to carry out so many tests where I previously lived. And meds were kept to a minimum for the pet's sake. The doctor was not overly friendly with my pet. Previous vets I saw took their time to reassure him and ear his trust but here they were in a hurry and I almost felt like they treated him like a car to repair. To the point where he was very stressed. A few times I asked some questions about his condition but the responses I got were pretty vague. Everywhere else I have been there was the option to pay in installments but not here. They expected $500 right away (this was not an emergency, just a regular check up).When I asked if it was possible to pay in 2 installments (as I did not expect such a high fee) they looked at me like I was trying to avoid payment and made them waste their time. I had to ask for a quote before all the tests were carried out because otherwise they were just proceeding oblivious to my presence. I have owned pets all my life and dealt with many vets. These were the ones who impressed me the least. I would not go back. I do not recommend them. There are many better clinics in Montreal where they don't deal with customers with attitude and take time to discuss options/interact with your pet.

Very honest doctor! Takes his time to explain and doesn't rush ! Many times I went and every time…read moremy dog had a problem he would open his book and show me what the problem is and offer a treatment! Truly cares about your animal, does not charge you expensive or do unnecessary tests! He is always available to answer questions. I have visited many vets And by far he is the best priced and great service! Do not hesitate to go!

I have been bringing my cat Bo (Beanie) to The Animal Health clinic since he was 7 weeks old. He is…read morenow 3.5 years old. Their level of care is immaculate and pricing is extremely reasonable. The reception remembers Beanie every time he comes in as a kitten would give him cuddles before his appointment time! Bo just got neutered last week and the vets were, again, immaculate. I can't stress how wonderful the level of care is here. Reception is also spot on and the techs always call and are extremely supportive and informative. I live downtown but always take an Uber to this clinic. It's worth the extra time and money.

First experience bringing the new cats. Call twice to make an appointment, no answer, left a…read moremessage, no one returns the calls. Finally land someone on the phone a week later, make a Saturday morning appointment specifying that I need to be somewhere by noon. Appointment time of 10:40 not respected. Multiple people with 11;00 appointments for both cats and dogs seen first, walk ins seen first (non emergency) I had to leave after an hour of waiting with my pets still not treated. I had to leave my pets to have their booster shots and send a friend to pick them up, not be able to complete 2/3 of the appointment as I am not there to be shown how to trim their nails (the only reason I was waiting to clip them) nor ask for the vet's investigation of a certain coughing/sneezing behavior that's been repeating (kept video of the incidents) nor provide any in person information relevant to their check ups and other issues with their diet. At no point did the staff advise us of any anticipated delay as we say there for an hour. The service has drastically changed since I last used their services and I will be looking elsewhere for my pets' needs.

Great little clinic with good reception staff. As this was my pet's first to this clinic they…read morelooked at her file and created an account. Due to COVID restrictions we are not allowed accompany the pet in the exam room. Doctor was very professional and explained that my chonky girl needed to lose some weight. Doc also gave me a free bag of dental food so yay! The only problem is due to an on going construction there is no parking space nearby to park while your pet gets examined.

While on vacation my doggy somehow got ahold of a double chocolate chip cookie. Had to find a local…read morevet last minute. Staff and veterinarians were amazing. Friendly and thoroughly explained the process and pricing. It's a well organized and clean office. Most importantly my doggy feels much better.

GREAT EXPERIENCE (IN A NONSTANDARD INTERACTION):…read more My daughter and I found a lost dog (small shih tzu - so cute!) roaming the streets and couldn't find its owner anywhere in sight. We brought the dog to this business - since we knew it was nearby - and they graciously accepted to take care of the dog until it's owner would (hopefully) come looking for it. They were also nice enough to take our contact info for communication/updating purposes. Within a few hours, we received a courteous email from the store informing us that the dog owner had dropped by and picked up the dog. Very nice of them to do this and I believe this informs on the kind of "dog store" they are (and the kind of dog lovers they have running the place). If our family ever owns a dog - we certainly feel comfortable with this place. Thank you!

If zero stars were an option, this is what I would leave…read more My husband took our puppy to get his nails clipped and a slight trim this past week. Although the grooming seemed fine, we noticed his eyes were extremely red. While initially concerned, we assumed he got something in it, or had a reaction to one of the grooming products used. However, over the course of two days, the redness did not improve. We took him into the vet today and they confirmed it was bruising and likely popped blood vessels, potentially from being pulled or handled improperly. Our dog is always within our care - we do not use doggy daycare, babysitters or dog walking services, so there is no other explanation than this happening while at the groomer. Our dog is a cavalier and while he is a 10 month old puppy, he is extremely well mannered, rarely aggressive or overly hyper, and not to mention has been groomed prior to this experience elsewhere and has never had an issue. It makes me sick to my stomach that an establishment can boast about such great reviews while clearly handling their clients in an abusive manner. Please, to anyone with a beloved pet, do not bring them here. It broke my heart into many pieces to see the pain caused from this experience.

Is it weird to visit a pet store on vacation? Whatever, I did. After I got myself some sweet…read moreCanadian outerwear, I wanted to find a coat for my dog. This place had it! Shedrow, a Canadian brand of dog coats is IT. Got a cute coat for my pup, and was tempted by many of their other offerings, but a girl's suitcase is only so large. This shop had a great selection of all sorts of pet products, and way nicer outerwear (Duh, it's Canadian) than anyplace I've seen in the US.

Great selection of everything. The service is ok, but I don't need so much help, and that makes it…read morehard just to go in and buy things and leave and not get into any unsolicited advice type of discussions lol

This is by far the best vet clinic! I have been going There for over 25yrs. Marie-Elaine and Dr…read more Ringuette are highly competent vets who are honest and compassionate. Highly recommand!

We took our Oscar (5 month old black lab) here to get fixed (snip snip) so he would not produce any…read morebabies. We dropped off our Oscar in the morning and he had his operation and they mentioned to us to come back in the evening so they could observe and make sure our guy was okay. Since I had never been to this Vet my wife asked me to come with her to pick up our little guy in case he was out of hand. First entering this place you really see that it's very clean, new and spacious. On the left side there is a store with pet food and other items. On the right is a desk with some administrative people managing people walking in the door. We arrived in the evening and waited and were briefed by one of the Vet staff of all the things we should be cautious of and make sure that we follow after the surgery. The woman did a very good job explaining the fact that we couldn't walk him for 5 days and that we should try to keep him as calm as possible. Just a heads up not sure if they speak English here but all was explained in French. They made sure they took the time to make us feel like we were taken care of and I really appreciated their professional approach. All instructions were explained slowly, calmly and with care. I know there is another vet in the area but I will come back and use the services here as it was excellent! A visit to a vet is not cheap (Just under $300 for us for this visit) but we were happy with their approach. Thank you!

I had an appointment today for the first time, and was taken into an exam room about 5 minutes…read morelate, which is impressive. The tech was so friendly, and sweet to my cat. The exam room is nice, I enjoy the tall chairs which allow for an owner to sit and still be close to their animal. The tech left us after taking my cat's temperature, and we sat in the exam room for a good 40 minutes before the vet came in, and she apologized and explained that she was going over his files from our previous vet, so I was very happy that she wanted a thorough understanding of him. The exam was standard, she addressed all my concerns perfectly and even made some helpful suggestions about his care. Confident this will be our new family vet.

My pet was seen by Dr Touret, vet oncologist there on Fridays. Dr Touret took me and my pet 15-20…read moreminutes later than scheduled appointment each time, and then cut appointments short . Receptionist told me when I booked first appointment that appt's with Dr Touret are booked for 1 hour long time slots. The price is 200$ per hour plus tax and I never got more than 20- 30 mins of the 1 hour I paid for. In addition Dr Touret cut corners in my pets care despite cancer diagnosis, and me requesting tests, and put me off on multiple occasions. It appears from her reaction in consultation she didn't read chart sent over from my pet's regular vet. Nor from the Centre Vet Laval where she works out of most days. She referred me to ER at Centre Vet Laval for a serious issue, yet didn't appear to have read the resulting notes then either. Despite the cancer diagnosis, she did not listen to my concerns and brushed me off . She is detached, and lacks urgency. She claims on her Cancer Vet Montreal website to guide and support you and your pet with compassion, and empathy, through this difficult time. NOT my experience at ALL with her. Very very dissatisfied. Be Careful!!!!! My experience was she was disingenuous, and she refused to answer questions about how she handled certain issues, and denied my request for imaging tests, and then at another appointment said she didn't do them because I did not want them which is completely false. I asked multiple times at multiple appointments for imaging, and she said "not needed". But for me, it was very important when making decisions for medical care. This is my choice to make, not hers, and she denied me that. Perhaps there was something else that can be done, perhaps, I would change my mind on certain choices in care that I was leaning towards. .However, this seemed not to matter to her. This is super alarming to me, that she thinks that it is ok. I had to go to another vet, across town to have imaging to ensure to make the right medical choices for my furbaby. I honestly felt she was not 100% interested at all in helping,. This is my beloved pet, and she should be understanding of the stress a pet parent is under, with cancer diagnosis and be more willing to recommend things or give pamphlets if is too much for her to explain. Never, will I ever recommend to anyone I know with a pet. If you love your pet, please, please, please, please go elsewhere.