Here's a review of LC smiles..
I had just started a new job, and had yet to use my dental insurance. So, I was unaware of how it would go regarding coverage. I made a call and asked the lady on the phone if they accepted my insurance, Cigna, or if I should try somewhere else. I was told, yes they do in fact take it. So, I made an appointment for the following week.
Skip ahead to that appointment. I show up a little early and I'm greeted by their receptionist. Overall, their office is clean and the staff were friendly. I explained to the receptionist that I wanted to know if my insurance was going to cover this appointment with just my copay since it was preventative care. She told me she would have them look into it. About 5 minutes later, I was called back by the hygienist. I explained the same thing to her. I didn't want to be surprised by a bill later. She went and checked and informed me that the billing manager had informed her that my insurance would cover it 100%. Excited for that, I had her begin. I was told that they would cover everything except fluoride and that I would have to pay extra for that. I elected not to have that done. After my cleaning, they had me meet with someone else to make my next appointment. I then verified with the billing manager that it was 100% covered by my insurance company. She confirmed this. So, I made my next appointment and went on my way.
Two weeks later, I get a bill. I called and asked about it and reminded them they told me that it was going to be 100% covered by my insurance company. They apologized and explained that they would take a look and get back to me in the next week.
Two months later, I call them and was just informed that they only cover 100% of the insurance fee. I now have a bill over $200 that I was told I wasn't going to have. I'm disappointed because they seemed like a great company, but this seems pretty deceptive to me. read more