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    LBIPipeline

    5.0 (2 reviews)
    Closed 10:00 am - 2:00 AM (Next day)

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    15 years ago

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    Jersey Sure Car & Limousine Service

    Jersey Sure Car & Limousine Service

    2.5
    (11 reviews)
    39.3 km

    Total scam! Limo that came to get us for my sons wedding was atrocious! Run down and dented all…read moreover like it was in multiple accidents. The inside smelled like bad cologne and vomit and was filthy. The owner didn't even the guts to answer my calls. Do not use them.

    This one star review is for transport contracted to go from NJ to NYC's Manhattan Cruise Terminal…read moreon 28 Aug 2024. We were picked up in Barnegat and loaded up luggage for the first of two stops. Within about 15 minutes we were told the air conditioning needed to be decreased for an issue. The remainder of the trip was without air conditioning. This was on a day that a heat advisory had been announced. The limo engine overheated over the course of the drive until it finally stalled just after we left the tunnel. The driver pulled us over as the steam was coming from the engine. He asked us all to get out and we quickly did so. The group needed to meet the check in time of 12-12:30pm and we were not going to make it based on the limo not being able to move. We asked what the options were given that we had contracted to be dropped off at the terminal. A point to point transfer. I personally had come dressed to impress and not expected to walk the twenty five or so minutes it took me to lug all my luggage myself. The taxi and Ubers were not an easy option because the officer who came up to find out why yelling had started explained this Labor Day weekend traffic was slowing everything down. I had to repeatedly request the back of the limo be opened so that I could actually begin my trek to the ship terminal. At the end of the day, we came to understand that this particular vehicle had known air conditioning problems before we were picked up. That it needed further work by the mechanic, yet this company chose to proceed with our ride as scheduled without alerting us of the issues and being able to make an informed decision about the risks of breaking down anywhere along our route and not meeting the ship check in deadline. I would have used public transport and taken the taxi from port authority which would have dropped me directly at my final destination as paid for. Unfortunately this company did not offer any apology for not detailing the issue, cancelling the ride up or offering an alternate company who could assure us a transport with working AC so that we avoided arriving dripping wet in our own sweat to the check in terminal. While I realize that things can and do go wrong on any part of a trip. When you know there are problems and you inform your client in a timely fashion (I.e. before onset of the trip), you can work together to come to a decision that meets both your requirements and expectations satisfactorily. Due to the lack of upfront transparency, I cannot recommend use of this company's services at this time. The driver of our car raised his voice to the ladies who asked a simple question. How will you help us to get to the ship terminal as contracted? Yes. It was repeatedly asked in a normal tone of voice. It's a reasonable question. Several of the ladies on this trip, cannot walk 20 minutes - never mind lugging suitcases, for various reasons. Hence the limo. I can say the return drive with Jeff and Will was quite nice and had this been the case on the way up. This review would not be required.

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    Jersey Sure Car & Limousine Service
    Jersey Sure Car & Limousine Service
    HOCO 2019

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    HOCO 2019
    Classic Coach Limousines

    Classic Coach Limousines

    4.3
    (4 reviews)
    58.3 km

    Great service! Used Classic Coach for a town car to & from Newark airport…read more Arrived on time, courteous drivers, good rates. Also good to patronize a local business. Would recommend highly and will use them again.

    I'm disappointed to have to write a bad review, because our first experience was a very positive…read moreone. That's why we used them a second time. We had a group of 6 people going to a concert in AC, we paid additional for the second pick up and for our driver to wait for us after dinner and before the concert. So you know this was not an inexpensive fare. When we got to the Taj Mahal, there were so many cars, that the driver said he would drop off us here..meaning the opposite side of the fountain. At first it wasn't a big deal, but as we walked though all the cars, my husband commented, why aren't we getting door to door service. I truly didn't think this was a big deal, but let it go. What prompted this review, was what happened when the driver picked us up. As he let us out, I thought he said, if its like this later I will meet you here, where he left us off. It was an 11pm pick up. There we NO cars at the door, so there was no reason our party to to be picked up at the front door. It was August, it was hot and humid, and we waited 20 minutes, before realizing he was down the street waiting for us. I admit, we had a misunderstanding, however we are the paying customer. This fare was $600, plus a gracious tip. I did call the owner Russ on Monday and explained our disappointment. He sounded geniuely surprised and apologetic and did offer some type of credit. 60 days later, no credit on my American Express card. We could have driven our own cars, and used Valet parking for better service, and a lot less money. I won't be using Classic Coach again.

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    Classic Coach Limousines
    Classic Coach Limousines
    Classic Coach Limousines

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    LBIPipeline - publictransport - Updated August 2026

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