The first red flag should have been that their online booking had a full day of appointments when everywhere else was booked. Their system wouldn't accept online payment, so their whole 30% deposit requirement is impossible if you book online. I took a chance and booked, and received a booking confirmation saying how excited they were to see me.
The second red flag was that the name on the door did not match the name of the person I was booked with. I walked up the steps a few minutes before my scheduled appointment time, and the person following me up (who turned out to be the massage therapist was confused and didn't even seem to know the name of their business. It was then that I learned they had double-booked the appointment time and quickly hurried me away with no attempt to rectify the situation.
I responded to the confirmation email, trying to get some clarity, and the response was that they couldn't even provide the service I booked for, and just like my 30-second experience in the building, the responses were rude and dismissive.
My advice - look elsewhere. This is 101 of what not to do in a customer service role. Also, don't accept online bookings if your system won't take online payments and allows you to overbook your service providers. read more
