Do not use their website to park in advance. They directed me to a garage entrance that was closed, had to go to the other side of the block. They give you a QR code to scan but their machines don't work. Had to pay to get out and dispute the charge through my credit card company. read more

LAZ is a total rip off parking lot company. I paid for 3 days of parking in advance and left the lot not even 15 minutes after my expired time and they sent me a $92 fine. That is an outrageous fine for 15 minutes expired time after already paying for 3 days. I will NEVER use Laz parking again. Do not use this company, park somewhere else. read more

Great 24 hour access parking deck just a couple of blocks from the Madera hotel. It was $21. A day. Monday through Friday, easy access until 11 PM. After that they have a intercom button you push and you have to wait for someone to come and let you into the deck but you can get your car at any time. Vanessa Parker gave us great assistance. She was very helpful and friendly. read more

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LAZ Parking is a total scam, please avoid parking at their garages. I parked at 1255 23rd in DC and paid the all day rate of $17.99. The attendant confirmed that I could be there until the garage closed. I used the QR code to pay and the fee was inclusive. Later, I received a written notice of non-compliance through Parking Revenue Recovery Services (PRRS) for a charge of $92 because my "ticket expired". You can dispute it online but even with providing a photograph of the garage signage & my LAZ receipt, my dispute was denied. Apparently, this happens all of the time at most LAZ garages if you research PRRS and Better Business Bureau complaints. What a scam and most likely, this company is fraudulently charging people unrealistic/unnecessary fees. read more

I usually don't write negative reviews for companies or establishments because, ultimately, at the end of the day, the people working there are doing their best and are just trying to get through. However, my experience demonstrates systematic failures in almost all interactions with this company, as well as a genuine lack of concern about my safety, that I feel it is important to speak out. I parked in this parking garage after the original garage I planned on parking in was closed. Nowhere did it state when this garage closed or its hours. Usually, if a garage is not 24 hours, there are large signs indicating what time it closes and/or says so on the ticket. When we returned to the garage hours later after spending a wonderful day in the city, the garage was closed. Only then on the BUILDING itself, in small lettering that you could not see from a car itself, did we see that the garage closed at 7 pm. At this point, it's 9:30 pm. It's dark. I'm with my mom is a city with no means of transportation to get home. I see that I can call to get someone to come to open the garage for a $50 service fee, and I call to bite the bullet and own up to my mistake. I call twice, once to log that I need someone to come to open the garage and let us. They never give me a timeframe about when this will occur and in my frazzled state, I forget to ask, which is why I called back the second time. I tell the dispatcher I feel unsafe and that we are just standing outside a closed parking garage after dark. And they tell me that they are unable to give me a timeframe for when someone will even get in contact me with an estimate to get my car out of the garage, but they put my concerns into a note for the on call individual. I contact my husband to let him know and he asks me for the their number. IT IS ONLY WHEN MY HUSBAND CALLS that they give him a timeframe: 15-20 minutes. This means that they were able to tell me the entire time, but refused. They did not care that I felt uncomfortable or unsafe. Some may say that it is my responsibility to check the hours of this garage, and that is a fair point. I should have checked the hours once I parked. However, I do feel like it is the responsibility of the garage itself to post those hours someplace where individuals can see them. A tiny sign on a building when you are driving into the garage is not going to be seen from the car itself. We also learned later that the hours are posted at the pay station, again in tiny letters. You do not go to the pay station until you are ready to leave and the hours on Google are also incorrect. So while I should have checked the hours, and have learned a lesson regarding this, across the board, the company did not do its due diligence to me as a consumer. After we wait for 20 minutes, someone calls. I'm ecstatic because we're one step closer to getting my car. However those dreams are dashed as quickly as they start. The person on the phone tells us that they are new and they do not have a key card to open the doors. They can't help us and that we should just hang around the garage on the chance that the garage door opens. This was infuriating. They could not tell us when the garage would open the next morning and the lack of concern for our safety, yet again was astounding. This person didn't clearly knew they needed a key card when they started, and yet, he didn't have it and wasn't concerned about the fact that again, we have no place to go. They just simply tell us good luck and they hope we figure it out. My mom and I then try to make a plan. There are ride shares in the area or we could get my husband to pick us up. After some planning, we are about to call my husband when the garage door magically opens. Someone is leaving. We stop them and tell them of our situation and it is only then, through the kindness of this stranger, that we are able to leave this building with our car. To that person, you are an angel and I cannot thank you enough for helping us in our time of need. At every point, this company did not care about the fact that I felt unsafe and left us stranded. This company clearly is broken, ineffective, and lacks basic decency. Every person I interacted with did not do a single thing to help, even though with the lack of signage, this must be a common occurrence. This is more than about my circumstances: it is about how this company only care for profits and not for the people it is supposed to be serving. This is a terrible company and do yourself a favor and never park in their garages, or else you may find yourself in a similar position. read more

Your typical parking garage company, crooks, liers, cheats, and not a single laz employee I encountered give a crap about customers and their cars. They stole (by charging, deactivating my account, and keeping the money) $125 of my money, and lied to Chase about my account. Unfortunately, since it's only $125, I will not pursue unless there is a class action lawsuit against this company. They will continue to get away with this theft and extortion. I encourage anyone who wants to join a lawsuit reach out! Remember, proof is needed! Take notes, pictures and videos. This was for the 750 N Glebe location read more

These people at LAZ parking are price gouging customers at the new Whole Foods parking garage on Sherman Ave NW. I lost my parking ticket inside the grocery store while shopping. I was there for 30 minutes. I called the help button and they wanted to charge me $50 to get out of the parking garage. That is insane! Not to mention, they purposefully took of the posted pricing on their price sheet. I'm filing a complaint w/ the ANC and DC attorney general. read more

LAZ Parking - Parking garage inside the Whole Foods at 967 Florida Ave NW - Parking Near Me - Washington, DC, District of Columbia

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Don't EVER park here unless you wanna get the wrong address wrong time and get locked out for the night can't get your car back and have to pay hundreds of dollars for it. read more

Laz Parking lots and garges is unsafe to park you cars someones always breaking in your cars or trucks and they do help or replace the damage to your car . They are very high price and the valets be damaging your vehicle and the rims . The valets are not to be trusted with your car.The worst valet service is at the Revival hotel parking . The valets there are rude and disrespectful to the guest never on time bring me my car. They told 15 minutes for my vehicle and it took them almost 45 minutes to an hour for someone to bring my car up to hotel entrance. The only thing that the valets kept saying to me was they were sorry for time it took them to bring my car read more

I had a reserved spot online through SpotHero, but when I got there the attendants told me they don't take online reservations. When pushed, they said the lot was full, but the lot still had 1/4 to 1/3 of empty spots. read more

An employee of LAZ parking stole a gun from our car and then emptied the console of change, plain and simple. This isnt something to expect from a 4/5 star hotel. The hotel assured us LAZ would look into this and not to worry since they are insured. I got a letter from Christian Straub basically telling us "we arent responsible for items in vehicles." Your hoodrat employee stole a gun that's now on the streets of Philadelphia and it will likely kill someone. Glad you are so concerned. It's a shame you live in Boston, otherwise you could share the risk your employees put on the city of Philadelphia. read more

This has got to be one of the worst managed parking garages in all of DC! With the high volume of people attending constant meetings above them, one would think that they would have more than two valets servicing parkers! I've seen the line 20 deep waiting to get their cars out of the garage on more than a few occaisions. And, their preference for cash raises flags! So far I can't complain about car damage, but when it takes longer to get my car, than the actual meeting I'm attending, something is definitely wrong. I was close to giving them one star, but I know these guys work their butts off! read more

LAZ Parking - Parking Near Me - Washington, DC, District of Columbia

So let me tell you a little story. I parked my car here and get a snapshot of the ticket with the address on it so of course I know where to return. Now mind you this was a Saturday evening and they informed me that the garage closed at 12 midnight. I thought that's plenty of time for my concert and for me to get back to my car. So, after the concert I had my friend drive me up the street to where I thought was the parking garage was located (the time is now 11:20 p.m.) No parking garage at that address. Hold on, I didn't drink or smoke anything how does an entire parking garage do a disappearing act. We pull over and retraced which way we went and did a Google search and tried to place the area. GPS told us we had arrived to a parking garage but not the one I parked at. So, I'll just call the handy dandy number on the ticket surely they can assist. I called the number only to be routed to another number where they had no useful information for me. I was told that they would forward my name and number to the attendant on duty. (the time is now 11:45p.m.) I tell the person they need to hurry up because the garage is closing and I cannot locate the address. I called back no less than 3 other times as we again tried to located the illusive parking lot. We keep driving still NO call back( the time is now 12:15 a.m.) Some how or other we twist here, turn here and I recognize the area and find the damn parking lot. There's a call box outside where I immediately called someone because well...yeah it's closed of course. The person who I was once again routed to said there was nothing they could do and I would have to come back on the next business day which was MONDAY. Remember this was Saturday when I parked. Now, here's where persistence and being forceful works in your favor. I believe because I kept calling and insisting to them that they would feel my wrath, while I was sitting in my friend's car trying to figure out my next move, a man in a taxi cab pulled up. He was called out and went through at least 50 keypads which didn't work and the gate remained closed until without warning it opened up...Get this..another car was trying to get out so I don't know if she got locked in the garage or what and frankly I did not care. I ran to get my car, thanked the stranger and I was out like Shout. So, the morale to this story is this...they have one address printed on the ticket. (THIS IS NOT THE CORRECT ADDRESS--IT'S THE BUILDING ADDRESS) I was told the building and the parking lot have different addresses. WTF. The ticket states I Street but it's really located on 18th Street. Come now LAZ Parking, you guys are literally the WORST in the business. I'm contacting headquarters which will probably be in vain but I'm still doing it. STAY FAR, FAR, FAR, AWAY!!! Did I mention this place is horrible. Okay cool, have a good one. read more

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I stayed in the Baltimore Marriott Inner Harbor garage on W Pratt St and my car was broken into in their garage. There was no attendant on site at the time and so I called the hotel on the way out to report it. They referred me to LAZ and I spoke to an attendant who said they couldn't do anything if I wasn't on the property anymore. On top of this I paid $170 in parking on my way out. He gave me the number to Rami, the manager. Rami was incredibly rude and condescending each time I spoke with him. He accused me of lying, refused to refund the outrageous price I paid to park in his garage that is clearly unsafe, and did not return my calls in the amount of time that he said he would. He's an absolute asshole and his operation is complete shit. read more

This review is for 21st St garage. got charged $18 for 1 hr and 25 mins of parking on Mon 20 Sept 2021 at 7.15am. Emailed their 'customer service' so far no reply. at no point did I see that it would cost me this amount of money for such a short amount of time, they are ripping people off, this should be illegal. Disgusting. read more

Location is 2001 S St. NW DC Cash only parking in 2014???? Very polite cashier valet attendant. For 1.5 hr. $16. Took me 20 minutes to get cash from ATM & pay the patient attendant. Please update your system to accept credit or debit cards. Even the taxi-cabs in DC are taking CCs. What's up with LAZ parking. I'm never using your locations again. read more

LAZ is the worst parking service in DC. Simply put they are thieves . I was giving a Ron address and had to leave my car there for 10 minutes and they charge me for a full hour in the employees had no way to waive the fee. The management of this company are terrible they put their employees in a horrible position, you should never park at an LAC parking garage ever. read more

Stay away from the location at M St NW and Massachusetts. They lost my car! Can't believe the level of disorganization and negligence that I have observed here. I will be parking elsewhere. read more

Do NOT use this garage at 15th and F in DC! Go right across the street to the Willard... we wish we had. We were late to a tour of the White House and couldn't find the Willard which had be referred to us. We saw the LAX and decided to park there instead. My husband thought he'd tip the attendant when the car was returned... they made us pay for that. When we got the car back it had been been keyed in two different places. The manager was VERY rude and said that "people do this all the time to try to not pay for their parking". Why would anyone key their car to get $30 free? And it seems pretty suspicious to us that so many people have this problem. We filed a complaint and just got a letter... sorry for your trouble, but it's not our problem. Talk to your insurance agent. Do NOT take a chance on parking here! read more

Terrible! Terrible! Terrible! The attendant who works the morning shift (usually all alone so there's always a long wait line) prefers to park your car himself; while I was waiting in line I witnessed him get into a customer's car (after she already walked out of the garage) and very aggressively drive it down the ramp for parking. When it was my turn I asked him to park my car myself because I do not want my car being driven like that and he refused and asked me to go park elsewhere. He was extremely rude and arrogant, I asked for his name and he refused to give it to me. This garage used to be run by a different company and they were always great and efficient. Do yourself (and your car) a favor and park at one of the many other garages one block before or after, they cost the same and you will have a much better experience. read more

The location at 5430 Wisconsin in Chevy Chase closed at least 10 minutes before the time shown on their sign; and THERE IS NO ANSWER ON THEIR CUSTOMER SUPPORT! read more

The guys at 13th st DC location are the BEST!! Always friendly, they help me with my belongings. Today they were giving out Halloween candy, love it. read more

August 4rd 2015 the LAZ parking garage at 6th and C in Washington DC locked our vechicle in the garage, lied to us and insisted we owed twice as much as what we actually owed........ "Now I know first hand why the Smithsoniam has to write this on the website about the LAZ parking structure in DC...."Please read signs carefully for parking hours and permit restrictions. Parking is available in several local lots, including two blocks south of the Museum at 6th and C Streets, SW." Unfortantley we called the museum that day instead of read the website warning, when we parked inside the garage that day. We arrived at 3pm and returned at 11:40pm. The garage was locked down with our vehicle inside! There are no signs indicating the structure would lock down except to find out the one that is on the right behind the vehicle as you enter which has lettering approx 1 inch in size. Keep in mind you MUST look left to enter the information in the kiosk needed to enter the facility, not right, nor back & to the right. There is nothing on the kiosk, elevators, stairwells to street, two large signs out front, or anywhere else visible to the customer, not even the office! My son's track equipment was locked in that vehicle. He was to compete in the Junior Olympics in less than 12 hrs, in VA, which was over 4hrs away. If we'd known they would trap our vehicle inside we never would have parked there. We would of parked at the 24hr location across the street! We were told by the Holiday Inn, the security gaurd for the building and the construction workers on site that this happens "daily to up to 6-8 families a night".We called LAZ 3 times. LAZ would not come out to help. The employee said she was told by her boss not to call again. The LAZ employee did not show up until 4:40am. When the employee arrived he then told us we now owed for two days when we'd been there for no more than 14 hours total! He claimed he could only take cash which was a lie. He claimed the arm would not lift without payment. Only after calling the police did he admit the kiosk at the gate would take credit card payments. They are taking advantage of people & laugh as they say they won't release the vehicle without twice what is owed!" Please be warned if you are traveling to the DC area do not use this parking garage. read more

Thé LAZ parking garage between 21st and 23rd Street on Virginia Avenue by GW University is thé absolutely worst. Thé ramp when it is raining is dangerously slippery, cars CAN NOT make it up thé ramp when Wet. I waited outside In thé pouring rain for over 30 minutes while à car was stuck on thé ramp. In addition, Thére is only ONE attendant working thé entire garage! Inferior service.for $24.00. LAZ, customers First! Hire some employées! read more

ridiculously greedy MF's...I was at Neil Ave location downtown Columbus to go to Retina Specialist across the street (no street parking or meters within 2 blocks & Dr can only validate 1/2 the cost!) & missed the compact car sign, however I'm a mindful parker & I pulled in almost 2-feet more than the 3 compact cars next to me (have several pics). Now I have a $30 fine which increases to $45 if not paid within 13 days or $70 if not paid within 44 days!!! Of course they will not respond/reply within the 1st 2-weeks so that you incur the late fee!!! read more

I booked parking online and the facility at 1410 NY avenue was closed. I got refund promptly

650 F St/601 E St Washington DC is by far the worse. If I could give negative stars I would but since help insist that I give it a rating I had to mark one. They claim to have signs posted for 24 hours access but thats not true. Over 10 people was outside in the cold for over an hour unable to get their cars. The on call manager was called and he came and said he can't open the doors and left. I will never use another LAZ parking garage read more

I used their monthly parking for the 425 Massachusetts Ave NW location. When I was ready to cancel, it couldn't have been any easier. I appreciate that they diligently made sure I wouldn't be charged for the next month. read more

LAZ at 15th and F. Poorly managed. First time in my life I leave a parking after being treated rudely by attendants. It was that bad. You have a problem at this location, LAZ. read more

AVOID LAZ PARKING, AVOID LAZ PARKING and ... oh yeah ... AVOID LAZ PARKING! Did I mention that you should NEVER, under any circumstances whatsoever, get anywhere close to a LAZ PARKING facility?!? The particular garage that rubbed us the wrong way was the hopeless little facility at 700 13th St. NW (that's between G and H, across from the Macy's). We wanted to park the car for the entire day, but remove it for an hour during lunch to take a drive. Aware that many facilities here in DC have a "no in-and-out" policy, we specifically asked the attendant if we could remove the car at midday. He responded in the affirmative. We double checked that ONLY the one-time $18 daily charge would apply, despite our taking the car for a bit. He again responded in the affirmative. To our surprise, they decided to charge us the full $18 when we asked for the car at lunch, informing us that a separate $18 would also apply when we returned the car later that afternoon. It seemed an obvious miscommunication had taken place. No big deal. We got our car and, after lunch, parked elsewhere for the afternoon -- at a much more professionally run garage around the corner. When I called customer service to explain the incident, the "manager" informed me that LAZ couldn't be responsible for our good faith reliance on the attendant's misrepresentation -- no matter how incorrect he proved to be. That's not only an incorrect interpretation of principal-agent law (sorry, I'm an attorney); it's just bad customer service. From top to bottom, LAZ seems replete with folks who simply want to prey on the dearth of available parking in this fine city. If faced with the choice of leaving your car in a LAZ facility or literally anywhere else in the Washington DC metropolitan area (whether that be a heavily wooded area; an abandoned construction site; the White House lawn; or a stranger's driveway), the latter should always win. Alternatively, swing into any street parking spot you can find and gladly risk the $25 ticket from the DC parking authorities. You'll have paid less than the LAZ folks would have pilfered from you. read more

I'd give 0 star if I could. Valet parked the car and came back found bumper damage, stayed there for extra hours and the "manager" came to insure us that their insurance would "take care of it". Then Laz Corp's Insurance (itself) just claimed it's not their fault as there is no evidence ... because they don't have CCTV at that floor. So basically whatever happens to your car is not their fault unless you happen to be there recording everything in progress ... read more