Special thanks to The Layson Group and in particular Katelyn Hamby for going above and beyond the call of duty! Katelyn worked around my insane sales schedule, rolled with all the curveballs from the crazy housing market, and helped my fiancée and I find the perfect house. The most important thing to me is how happy my fiancée is. I am grateful for Katelyn for all her hard work and dedicated efforts!
(On one unique piece of property- she was even patient enough to wait until I climbed up through the woods to the top of a hill to examine the layout of the property. She stays extremely busy, but is very tactful with her words and truly cares about using her time to help as many people as possible.)
After living in Nashville for 5 years I had been procrastinating buying a house. Finally, after receiving the push from my fiancée, I reached out to a friend of ours (Courtney Wolfe/Keller Williams) in Chattanooga who referred us to The Layson Group in Nashville., where Dee and I were then linked up with our primary group member Katelyn Hamby.
First interview with Layson Group:
I had no idea what to expect... on my way to our initial meet and greet I was called and asked if I would like anything from Fido's- GREAT first impression. The initial meeting was perfect. Efficient process and I was told exactly what I could expect and there was nothing left out or hidden. I am a high certainty type of person and I really appreciated the transparency. I didn't notice anything throughout our entire process that was not outlined in the first 15 minute interview.
What it was like:
Katelyn and the Layson team sent me a fresh list almost daily with the current listings. They paid attention to what I wanted, for example-as soon as I eliminated or added an area or house feature- they updated the search criteria and only sent me things pertinent to my search. I highly appreciated this because it saved me so much time.
Unlike some other companies I have worked with, Katelyn was SUPER attentive to MY best communication. I specifically asked her to text me before she called, and with any important info. Katelyn ran with it and it was so helpful since I have a job that demands my attention on a moment's notice and text is much easier. Needless to say I was super impressed with Katelyn.
When I asked her to set up a time to view a house she was fast and efficient. She would have a response back from the seller very quickly- sometimes within minutes- only reason she wouldn't is if the seller wasn't responding or she was in the middle of a meeting or in the middle of another commitment- to which she would always respond quickly after those items were finished.
During the search, Dee and I found probably 4 houses we really liked, only to find out they already had contracts on them (within a day or two of listing). Katelyn was patient with us and never gave up- always having an optimistic spirit and reassuring us we would find the right one.
Dee and I both appreciated Katelyn's easy going nature and down to earth personality. I felt a high degree of trust while working with Katelyn, and as a sales professional myself- I recognized that she made recommendations not on what might pay her the most, but on what was in the best interest of me and my fiancée. This is the type of service and treatment that creates loyalty and she has earned mine. In the two months of working with her and The Layson Group, I have already referred 2 other Nashville house hunters to The Layson Group.
I want to additionally thank Layson Group Leader/Founder Sarah McDaniel Layson and team member Mina Jenson. Sarah oversaw the entire process and was always quick to take my phone calls and texts. She explained confusing things to me in simple terms leading me to feel confident and empowered as well as understand how things worked.
Mina helped out when Katelyn was busy and showed a house in Goodlettsville. She was on time, was dressed very nice, and conducted herself professionally and was quick to respond and fill in the gaps.
Katelyn landed us on the perfect house that met both Dee and I's requests. I wanted something with tall ceilings, a lot of windows, large bedrooms, a yard, easy transit to my work, and close to the water if possible. Dee wanted something with a blue door and that she "got that feeling" in. She took an appointment Katelyn set up and I got the text while at work "Baby, this is it!... this is it!!!" It even had a blue door which Dee had told me she wanted months before... exceeding our dreams and expectations.
Because of Katelyn's fast and efficient response, we were the FIRST viewers of that house and also made the first offer on it with her help. When the appraisal came back different, Katelyn helped us negotiate with the sellers to get our price lowered... which put an even bigger smile on my face knowing that I got a heck of a deal on exactly what I wanted.
Katelyn brought us a wonderful surprise gift at closing too.. :) read more