I booked with Maid Cleaning Nashville based on their amazing reviews, and though I already had very…read morehigh expectations, I can truly say that their service exceeded those expectations. The booking process was easy and seamless through their website, and the crew arrived at 8:15am on my scheduled date (even though their arrival window was 8am-10am). Emely and Madelyn were extremely sweet and professional, and immediately showed affection for my pets, which really put me at ease. They asked a few questions about the house, I showed them around, and that was that. BUT WHEN I GOT HOME I was truly blown away by the thorough, immaculate, and thoughtful way that everything was done. I did buy the upgraded "Pre Sale Package," which increases the price a little bit, but includes a lot of upgrades, like windows, deep cleaning the refrigerator & oven (both of which look brand new now), and many many more upgrades. Even though I am not selling my house, I wanted this extra level of cleaning. It was definitely worth it! I have had many professional cleanings, and this was the very very best. By a mile. I am still finding things that they cleaned or polished that I didn't even notice when I first got home, and it's those details (big and small) that have really made the difference for me, and why I am writing this review today. Additionally, and equally as important, the customer service is exemplary. I spoke with Victor at the main office a few times, and he was very responsive and courteous, and really, his goal, and the goal of everyone with Maid Cleaning Nashville, is to ensure the customer is happy. Please read the other Yelp reviews, read the Google reviews, do your homework. But I am testament to their incredible work. I am absolutely going to be a repeat customer.

I left a google review about my recent experience with this company and they commented to my post…read morebut I was unable to respond to it so I'll do that here. I was dissatisfied with my one and only service from this company. When I called and emailed them the same day about my experience, I was ignored. Saying that my google review is a week too late and outside a 48 hour satisfaction window is ridiculous cause I tried multiple times and never heard back. The google review wasn't a way to contact you guys again, it was just to share my honest experience. Also, the cleaning did not take 16 hours as you say, it was only 8 hours and 15 minutes. Also, the home has 3400 sq of living/cleaning space, trust the homeowner more than a Zillow listing. The garage is the extra 300 which isn't part of a cleaning. Anyway, the two ladies arrived at 11:30 and left at 3:45pm. I have the timestamp from the phone arrival and text from finishing since I wasn't home during the service. Maybe I was supposed to stay the whole time and watch but I trusted this company. The comment about it being $918 vs $1000 cleaning is irrelevant since the difference is negligible and I applied the discount myself with a code I found, y'all didn't try to help me out or had special customer service when booking so please don't boast about that discount price. If you guys truly made this exception out of the goodness of your hearts, I wish you would have had better communication, especially since this was an expensive cleaning. Nevertheless, I don't blame the cleaners, I blame the customer service. They ignored my follow ups, which included asking about reoccurring cleanings incase my location could work and they would clean better the next time. I was happy to work with them on a future solution if it was possible but never heard back. Just needed you to say you did a job and cannot provide cleanings in the future due to location or anything. Not ghost. You replied so fast on google, it should have been easy to contact me back. In the future, please just say sorry to hear about your experience and thank you for the feedback, that's all. Thanks