Not super impressed with this company. I hired them for 2 days while I went out of town as a "test drive" for a cat sitter since i am new to Lawrence. They came over a week ahead of time and did a home visit to see where everything was and meet my cats. That went fine. So I leave that Friday and get an email on Saturday (their first visit) with this "crisis" over having to take the litter out. I have a litter genie so I had told them ahead of time to just use that and not worry about taking it out. I had emptied the litter genie earlier that week so there was plenty of space for 2 days worth of litter. Apparently it was "so full" the first sitter had to take it out. I don't believe this for one second, maybe the sitter was OCD or didn't know how it worked, I don't know. But my mom and I both know from using it you don't have to empty it less than every 2 weeks. If this was the only thing that happened I probably would have just said whatever, but the company had the audacity to email me while I'm on my vacation to say how pet sitters shouldn't have to take litter in their car to the dumpster (even though I told them this on the home visit...lack of communication clearly or common sense) and that i needed a garbage can on my porch for her to empty it in to make it "efficient." If you are a pet sitter, taking out litter is part of the job so how about you do it and MAYBE let me know after. The only thing I want to hear while I'm on Vacation is that they're doing well, or if they have some serious illness or injury that could result in death. But NO, clearly on the day of the first visit was the right time for this. I didn't even bother responding to this email because it was so amateur and I probably would have bitched out the owner for poor customer service and judgment. Nonetheless, I get back and emailed the owner to "remind" her that they already knew this and her employee said it would be "no problem." I also said there is no way I'm putting a garbage on my porch because it's hot here and will stink to high heavens when I get back. She writes me back a loooong email that basically didn't listen to either of my complaints and kept trying to prove that what she said in the email was right. I honestly wonder how old this woman is because she has the maturity of a teenager. So I let her know I wouldn't be needing their services. Still very annoyed with this business.apparently it's a bunch of part timers who don't want to do their job, boohoo. Another thing I didn't like was that it was a different person each day which was never communicated to me. Again, this is convenient for them, but doesn't work for me because I have older cats who get nervous around new people. Overall, the communication and quality of services was poor and I would recommend avoiding them. I downloaded an app called Rover which has way more options and it would be the same person everyday for cheaper. Problem solved! read more