This company and its customer service are beyond terrible. I used them last October when I received a flyer for a fertilizer/aeration combo treatment. I noticed that the guys had applied too much fertilizer in some areas but I decided to make sure it had damaged the grass before complaining. I emailed Lawncare Solutions about two weeks later with pictures, and explained that my grass had some fertilizer burns and that I would need someone to come out and repair it. I received an email back from Erika, the receptionist, and she said that she would need to check with the owner and would get back to me. Fast forward eight months later. Never heard back from Erika or anyone. I didn't care that much since there wasn't much that could be done about my grass until now anyway. I emailed Erika on May 6 and said that I had never heard back from them and what were they going to do to fix my lawn? She replied and asked me to re-send new photos. I did so right away. She emails me back on May 8 and says, "Will you be around tomorrow? I'm going to send someone out to take a look at it." I said "Yah, I will be home after noon." No response so I wait and wait . . . I realize that she will never contact me again, so on May 20 I email "Are you sending someone out?" She responds and says "I spoke with our tech and we need to remove the dead areas and reseed" blah blah blah. She asks me if I have to be present for the tech to fix my grass. I respond, "No, I don't have to be home." No response once again. On May 23 I email again "When will he be coming out? I don't want to have to follow up on this anymore, this has been way too many emails for what should be a simple job." No response, again, so I sent one more email yesterday and said, "Ok, I won't be following up again, last chance." As you can imagine, Erika did not respond. I sent 10 emails over the course of 8 months and the company could not rectify the situation so I will just do it myself. I feel like a company should fix their own mistakes but I guess Lawncare Solutions does not feel the same way. How rude. read more