Upon moving into our home in Pace, we laid twelve pallets of St Augustine/ Centipede mix sod on the lawn and were very satisfied with the lawn's condition at the time. About two and a half years later, Lawn Master was hired for weed and insect control and began servicing our lawn on 10 May 2023 (about 17,000 sq ft), including fertilizer, insecticide, and weed control. Lawn Master applied treatments at two-month intervals. Lawn Master did not advise they could only control a limited type of weeds and insects. In the Spring of 2024, excessive weed growth was noted, and Lawn Master made five treatments that failed to eliminate weeds but severely damaged the lawn. On 7 June, Lawn Master's technician (Jeff) misdiagnosed an insect infestation that added to the lawn damage. On 15 July, Lawn Master was called and asked Cindy to have the owner or manager call us about the terrible condition of our lawn.
The owner did not call. Later that week, an email was sent to a co-owner, Scott, requesting a call from him or a manager regarding our lawn. On 22 July we contacted Cindy again and she said she would have Jeff Wells call that afternoon. Jeff called and came to the house the following morning to assess the lawn's condition. Jeff acknowledged the poor condition of our lawn but was guarded and appreciated we had yet to make our disappointment public. Co-owner Jeff Williams called at 3:29 on 25 July and told my wife that she had failed to contact Lawn Master regarding any problems with our lawn. All damage to our lawn was our responsibility, not theirs! At that time, Lawn Master service was terminated. Since then, we have purchased insecticide and began treating the lawn; we also bought some sod. Several days have been spent pulling multiple wheelbarrows of weeds that are out of control. After fifteen months of trusting Lawn Master to control our once lush green lawn, it is in worse condition than when they started service. We will soon need large quantities of sod to repair lawn damages from Lawn Master's negligence.
We complained of our horrible experience with Lawn Master with the Pensacola BBB. (I was shocked they have maintained an A+ BBB rating for over 20 years.) Ten days later, Lawn Master responded and claimed we refused additional treatments. We did not. They said they were not responsible for the condition of our lawn. We know we are accountable, but we have paid them over $600 for their "services." Obviously, they can't control weeds or insects despite several calls to them for action. The weather may have played a role in what they could do but overall, we are very dissatisfied with the service Lawn Master provided and cannot in good faith promote or endorse this company to our neighbors. We believe, in our circumstance, Lawn Master was negligent. BUYERS BEWARE. read more
