I'm an out of town landlord for a home in Navarre Florida. In May 2015 I called Bryans Lawn Maintenance and talked to their reception, billing, sales department and requested service at my rental home for an unground sprinkler. I requested a few things be done such as "adjust, repair, replace water shut off sensor" and "repair or replace cover box on sprinkler control" and also "repair, adjust, or replace all sprinkler heads". I reminded her I'd be out of town and I needed a detailed invoice telling me if they repaired, adjusted, or replaced the items. I also told them to call when tech was on site to let me know what he planned to do and his estimate for all work. They readily agreed. A month goes by, no call, no work completed. I call back and same female that took my initial call answers and she doesn't remember me and can't find my paperwork anywhere?!?! Patiently I repeat all and again remind her I need an onsite call and a detailed invoice. That never happens and I call again and she claims she's emailed an invoice several times (I never received one and if she had an incorrect email she would have received a return reject email) Finally I get what they call an invoice, it does not tell me what they did but charges me $249. I call back, talk to owners son, he profusely says sorry, then proceeds to send me a typed what they consider a detailed invoice that doesn't break out what they've done, just what I requested and an amount for $249. Next day I get a $297 bill from a collections company?!?! I'm now getting in touch with the local Better Business Bureau and the Florida Attorney Generals office regarding fair business practices. BOTTOM LINE: I would not recommend ANYONE use this company as they refuse to tell me what work they've done, lose or misfile paperwork and work requests, turn people over to collections despite the fact that the owners son admits they've made a mistake regarding the invoice. I don't think it's too much to ask someone before you pay them exactly what work they've done for you!!?? Their new address is 8310 Lillian Hwy, Pensacola FL read more