This eye care center is a gem. Used to a big city standards, im often having a hard time adjusting…read moreto different ways of how business is handled upstate NY, but this place did not disappoint a bit. During my visit for an eye exam and lenses replacement today three people stood out right away: McKenna, Scott, and Dr Boyea. I was submerged into their warmth, professionalism, friendliness, and knowledge - pleasant from beginning to the end, this experience left me feeling content and relaxed. The office is super on point with scheduling, processing payments & requests, and getting everyone moving in and out quickly and sufficiently. Great place, thanks guys.

Had a girl name Stephanie call me yesterday about my insurance asked me to call her tomorrow cause…read moreit was 450 pm when she called. Called this morning a girl named tammy wouldn't let me talk to her said she was general manager she told me this about 4 times. I asked to speak to Stephanie she said she was with a customer I said ok have her call me. Then this tammy called asking for my husband I said can you just let Stephanie call me she said I'm the general manager I said ik you told me this 4 times. Then she saud she was with a customer I said ok have her call me then she cancelled our apot. Great customer service

I visited Silbert's Optical for an eye exam and glasses and contact fittings. From the moment you…read morewalk in the door you are greeted by very kind receptionist with smiles on the faces and very kind personalitys. You are then taken care of by a very kind optician who gives your exam. (Which ones better.... 1... or 2?....1.... Or 2?... lol) after you are examined you are introduced to Mark. Mark fits you with contract and glasses. He's a very nice gentleman that it's very helpful and accommodating. He explains everything to you, cracks a joke here and there. lol. He it's very professional and makes your experience satisfying. I greatly recommend Silbert Optical for your next eye care needs!!!!

My father made the trip to the store because of a previous good experience there a while back, and…read morewas so extremely pleased with the price and patience and extra help he got finding glasses he liked a couple of days ago (April 2021), that I came on here to leave a review. Yes, the automated phone answering thing is horrible, and when I called I never got through even after waiting on hold with the message running for 40 minutes. But the help he got from the guy to to find glasses he liked and the extra optional upgrades at a great price more than made up for it. Definitely recommend this place.

So extremely unprofessional from the start. Over the course of two months after I paid for an eye…read moreexam and my corrective lenses (both contacts and glasses) I got the wrong prescription four times and had about a dozen interactions with them before I finally accepted the fact that I still just have the wrong prescription for my glasses and contact lenses. They refused to give any discount when I asked.