I hired Lawn Doctor because I wanted a healthy, attractive lawn and trusted their expertise. Unfortunately, my experience has been the exact opposite.
When I first signed up, I had a pest issue that I wanted addressed. I followed every recommendation their technicians gave me over the past year. I paid for the suggested treatments, watered as instructed, and did not apply any products to my lawn myself. I trusted the professionals to know what my lawn needed.
Instead of improving, my lawn progressively deteriorated. Before hiring Lawn Doctor, I had never experienced widespread dead grass across my yard. As the damage continued, I repeatedly contacted the company looking for answers. Each time, there seemed to be another explanation, another recommendation, or another service that would require additional money.
Most recently, after my lawn had already declined significantly, I was presented with recommendations for lime treatments, potassium and magnesium supplements, Cytogro applications, aeration, compost, and additional watering, representing hundreds of dollars in additional services.
What disappointed me the most was that Lawn Doctor advertises the following on its website:
"If you're not 100% satisfied, we'll make it right. Our No Nonsense Guarantee ensures your satisfaction with every service. If not, we'll promptly address your concerns at no extra cost or refund your last service's full price."
That was not my experience. Rather than making the situation right, I was asked to spend even more money trying to correct a lawn that had declined while under their care.
I understand that lawns can be affected by many factors, and I cannot say with certainty what caused the damage. However, I can say that my lawn was in far better condition before I became a customer than it was after months of treatments and following every recommendation provided.
I have since canceled my service because I no longer have confidence that continuing would improve the situation.
If you're considering Lawn Doctor, I encourage you to ask detailed questions about their satisfaction guarantee and what happens if your lawn does not respond to treatment as expected. I wish my experience had been different. read more