I was not satisfied with the response the owner gave me to resolve this issue. I was offered a partial refund or partial credit to the store or another event. Why the hell would I want credit to another phoned in event that doesn't actually care about their customers and providing a positive experience while really only taking advantage of the customer by not providing and hosting the events that are only to an extent that makes it worth more than $12, while falsely advertising about the service, food and ticket time frame. The owner Cait is a fraud and scammer artist and if I had the time I would sue for a full refund for not hosting the advertised event, purely to make her live up to the standards she falsely represents.
We weren't even allowed a 2nd tea bag, and told to use the same small tea bag for the rest of the tea. WHO does that?!?!
Email sent to owner about the tea party that was falsely advertised as more than it was. The menu included sandwiches (all were mush mixed with cream cheese, goat cheese or mayo. Our assortment of desserts were 2 stale pound cake cubes and 2 macaroons. We paid $66 each for the worst tea service I've ever went to. I will no longer be a patron of such shitty service and shitty menu and complete lack of accountability and refusal to give a full refund.
"I attended your Victorian Tea Party yesterday and I was so excited because my husband bought me and my sisters tickets as a birthday present to me. I looked at your facebook post and the pictures of the menu and the food looked so delicious. That is far from what your tea party was. Firstly the tea sandwiches were not great. The canned beet juice made the bread fall apart, the cucumber sandwich had grated cucumber instead of slices no crunch and flavor. The goat cheese and micro green sandwich was hands down the worst though. It would have been great if the micro greens were fresh that morning instead of tasting dry and mashed into a thin layer of goat cheese. I really wish I had taken photos. Then there is the whole dessert course of the tea where it is supposed to be 2 macaroons, tea cakes and cookies. Well I did get a photo of what my tea cake and macaroons looked like but there were no cookies. As for the tea. We were given a pot of hot water for the table and by the time we got our tea bags the water wasn't hot anymore and when we were asked if we wanted more tea and when everyone said yes they only brought more water and we had to use the tea bag twice. I'm a huge tea party fan and I looked at the Cafe's normal menu before I bought our tickets to see what we would most likely be having and I could have gotten 2 sandwiches, salad, scones, cookies and cake pops for about what I paid for this lunch. I'm also attaching photos of other tea rooms and their menus and cost as a comparison to what i honestly expected your event to be similar to do to the cost and the quality of food served for lunch daily. Then there's the 2 girls that have no idea what they are doing and trying to handle 16 woman in a shed sized space and they ran so far behind we only really had like an hour to eat because despite the reservations saying we had 12pm to 2pm, meanwhile our service didn't start until 12:30pm and we were promptly to at 1:30pm that we needed to leave so the next group could come in because they insisted our tea party was from 12-1:30 and not 2. We were told to leave before our reservation time was over. WTF
I have never asked for my money back from anyone ever. I just shrug it off and let it go. But I just can't get past how absolutely awful the whole experience was. I would really like a full refund for both tickets. We were both supposed to go to your Galentine Tea last year when my mom had a heart attack and we couple it. I paid $130 for 2 tickets to that last Jan and for this event I paid $112 and it was nowhere near close to that event even though it cost almost as much. I wasn't able to get a refund last year and I've been waiting for a year for a chance at another event because it looked so amazing. Sorry for the lengthy email and everything."
Last pic is a menu and photos of a $32 tea with a better menu and service. Don't waste your time on Lavender Manor. read more