Excellent all around. They are gentle with my very scared basset. Easy to get an emergency…read moreappointment- he had a terrible ear infection and they saw him that day. She's actually figured out what was causing his recurring skin issues, it's treated and well under control. She has a vet who covers her when she's gone and she's wonderful too. Her staff are wonderful with my baby, he gets his nails trimmed and lots of loving from them with every visit. Excellent all around clinic! Dr Anthony , thank you for your excellent care!

From scheduling the appointment to the care of our pet, the staff here is amazing, they go above…read moreand be to explain everything that is needed to keep our family pets healthy. One would assume anyone working in the veterinary field likes animals, but these wonderful people show that they LOVE your pets as much as you do! I'm so happy to have such a caring vet locally!

I took my dog Raptor in and got him neutered and also at the same time got him microchipped, heart…read morewormed and also his nails and they were excellent with him . They got us in on time . They had him most the day and sent us home with meds and called to check us over the weekend . The staff is very knowledgeable and friendly.

Dr. Mark and Giles were great. They made it much easier for us when we had to have our Tuxie go to…read moresleep forever. They were caring and put us at ease. They did not make us feel like the MONSTER. Thank you!

I moved to MI from CO four years ago with my dog and best friend of 13 years Chico. He was old and…read morehad some health issues. The ladies and gentleman at bay Animal Hospital treated us like family like we had been going there forever. Such personal and kind care was amazing! I had no idea a veterinarian experience could be so warm and welcoming. They treated us like family all the way to unfortunately the end of my dog Chico's life at 17 and a half years old. They were so compassionate and honest throughout the last years of Chico's life. I'm sure he lived longer because of the amazing care and personal treatment given to us. They help with his passing and gave me very heartfelt condolences when he passed away. I am so thankful for the way they treated both Chico and I! I will take every pet I am ever blessed to have to Bay Animal Hospital for the rest of my life as long as I live here. They left an impression on me I will never forget. I recommend Bay Animal Hospital to everyone! They will treat your pet and you like family and give the best honest care you could ever wish to find. Sincerely Thomas Hollis

This veterinary clinic does not care about your animal. Do not take your animal here. They only…read morecare about their own time and their own money! My cat needed pain medication. They said they would provide it if we got there within 20 minutes. But they called 14 minutes before they closed. We raced there telling them we were on our way. But they were more concerned about making sure that we were there by 5 o'clock and not 5:02. We literally got there at 5:02 and they were gone. No phone call. No consideration for my cat. Nothing Do not go to this vet if you actually care for your animal. They used to be good but the staff only care about themselves

They saved my cat's life…read more When my cat was in critical condition, they acted quickly, focused on what actually needed to be done, and didn't try to sell me thousands of dollars' worth of unnecessary tests or procedures. Within about an hour, she had been treated, safely recovered from anesthesia, and was ready to come home. That wasn't just a temporary fix either. She went on to live with me for years afterward, and I will always be grateful for what they did. I know there are negative reviews here, but my experience has been the complete opposite. Veterinary medicine involves triage, emergencies, and difficult situations that not everyone sees behind the scenes. When it truly mattered, this team delivered. The doctor is outstanding, and the staff have always treated us with professionalism and compassion. After my experience, I wouldn't trust another veterinarian within 100 miles with my animals. If you're looking for a veterinary team that puts your pet first when it really counts, this is the place I'd recommend.

Cant be bothered to answer the phone 15 mins till close, rude …read more.. I have a very serious issue an one to take the call so 0 stars if I could but I guess 1 will have suffice

The professionalism, compassion and kindness exhibited by Dr. Pidick and her tech far exceeded any…read moreexpectations I may have had in regards to a very difficult situation. End of life situations are one of the most emotional situations a pet owner will face. Using their services to help one of my cats end her life in comfort and with dignity was the best experience I have ever had in regards to losing a loved one. They were kind and caring throughout the entire process. There was no rush or sense of urgency or "let's get this over with" as I have felt in other places. They were genuinely concerned about my pet's needs. They did not set the pace, we did. Every step of the process was explained and carried out with gentleness and dignity. Most of all, they listened. Knowing that they are there, I will never crate an animal for a final journey again. They are 10 star people on a 5 star chart.

My daughter had been taking her cats to this vet and due to the my awful week with dealing with…read morethem she will no longer be taking her cats to this veterinary office. Her cat had issues with throwing up alls they kept doing was give her medicine to help her to not throw up. I had to take her Monday March 16th they did bloodwork and they were supposed to do a X-ray but persisted she didn't need a X-ray sent me home with medication to help with throwing up. Wednesday Evening she threw up blood so Thursday back at the vet office to do the X-ray the vet comes in to talk to me saying she ate something like string, ribbon, or it maybe a tap worm. She needed surgery $1500 to $3000 so as anyone would do is want to get a second opinion we wanted X-rays sent to my vet office Lisa the office manager was rude to my daughter on the phone because she wanted the X-rays sent to my vet for a second opinion than she got up went to back room and talked loudly about show we wanted to send X-rays over to another vet office so a vet tech could look them over. heard and recorded everything she is not a nice person. My vet office finally got the X-rays and when they looked them over the called me and told me to get my cat and get her out of there that they are way over charging for a surgery. My vet did everything for free trying to save my daughter cats life. She was packed full of old food in her stomach and small & large intestines where full of fecal matter. My vet got her all flushed out but it was to late she passed away due to going septic. If cobblestone would have done there job My daughters cat would still be here. How we got treated was not right.

I called today to get an appointment for my puppies and they are so kind. Great to hear a friendly…read morevoice.

Taking a cat to the vet is never a good time, but the staff here does their best to make the visit…read moreas painless as possible. After I sign in, the receptionists take me out of the waiting area as soon as an exam room is available. You may have to wait a little bit longer but I would much rather pass the time alone in the room with my cat rather than have her carrier be sniffed by dogs. Dr. Brinker and the techs have great bedside manner and really listen to my concerns. I feel confident in the suggestions that she makes for the plan of care and when I had to leave my cat overnight I wasn't worried. That is another service they offer; if you cannot bring your pet at the scheduled appointment time then you can drop them off before you head to work and come pick them up before their office closes. It is not the cheapest vet in the area but the pricing is still reasonable and you really get what you pay for. I've only started coming here 2 months ago but I will happily return as a loyal customer.

My Chihuahua was attacked by another dog so i rushed her to mid michigan Vet. The did not clean,…read moresanitize or shave my dog. They sent her home dirty and bloody. A week later while i was cleaning her i noticed several other bite wounds oozing. If they had cleaned her properly they may have found them and stitched them. Lolo died in my arms after we took her to another emergency vet hospital to be put down after yelping in pain and screaming in pain. DO NOT TAKE YOUR FUR BABIES HERE

I had a very ill cooker spaniel & this was the only Vet who took the time to figure out what was…read morewrong with him!

This Vet is awesome. Very cheap office visits. Surgeries are a little expensive. But they are so…read morenice and caring. They also have a 24/7 line. Which has saved my dogs life a few times. I totally recommend this place.

Doctor Buck is the best vet that I've ever seen. I have been going to her for at least 30 years…read more She is extremely knowledgeable, patient and kind. A definite asset to the animal world.

I have a sick animal... the hospital said they would get a treatment plan together to help my…read moreanimal and call back. No call back, now they can't get my sick animal in for an entire week because they are "booked up" this isn't a reliable emergency service

4th of July weekend we had to bring our 9 year old Aurora in to see Dr. Kevin as an emergency…read more Turnes out our girl was suffering from Keto Acidosis and Diabetes. Dr Kevin called ahead and got us right into the emergency clinic where Aurora had to spend the weekend. When we picked her up Monday morning we were told that Dr Kevin had called throughout the weekend checking on her. Now mind you we had just met him on Friday when we brought Aurora in. Just having him be that invested in the care of our girl was amazing, instead of just being a paycheck. I don't know anyone else who would do that, and being that we just met him! still just blows my mind! Since then we have been back every two weeks working on getting her insulin dosage right. Dr Kevin has been SO supportive and understanding as we get use to our new normal (living with canine diabetes). When we finally got it right, I swear doc was as happy as us and even so proud of us! We live 100 miles away and we will never go anywhere else for the care of our animals!! We feel extremely blessed to have Dr Kevin in our corner!

We brought our 181/2 year old cat, Albina, in because she was limping favoring her right front leg…read more It turned out she had a cancerous tumor on her right shoulder. The Dr. gave her a month but she lasted about 6 weeks. But during this time they gave her medication to keep her comfortable. The care and compassion they showed Albina and us during this rough time was incredible. I highly recommend this hospital, the Dr's and staff are top notch and understand what your pet means to you.