Unfortunately I did not have a great experience with this service. While away for just over 2weeks, I requested every other day service to look after 4 cats and water outdoor potted plants. It should have been 8 visits. I received videos and photos for 5 visits with reports that everyone was doing fine etc. I returned home to dead plants, cat litter that looked like it hadn't been cleaned in days and regularly neglected given the smell in the house and overall state of the litter, and an almost empty food bin which had been full when I left and should have lasted at least another week. When I voiced my concerns, I was given a breakdown of Lauren's time stating she'd been working for minimum wage for my specific job, the travel time was very long, and that she'd actually done me a favour by not charging me 1.5 for the holiday she chose to atrend on. Though she never came out and said it, it read as though she didn't have time to look after the animals and pots as agreed upon. At no time while I was away did she express time constraint concerns or suggest she was having issues taking care of the animals; she mentioned nothing to me by text or email, opting instead to allow the cats to suffer and plants to die. The day I arrived home, she'd stated she'd been there the day before... all 4 litter boxes were beyond disgusting, the plant outside of the front door that she would have walked past every visit, was dead (had been in full bloom when I left), and the water dishes were half empty.
I can say that despite the negative experience, Lauren's communication was polite. I just remain astonished that she tried to defend her actions upon finding the litter boxes in that horrible a state with no communications suggesting issues
If you use this service I recommend insisting on a contract that details your expectations so that if Lauren feels an hour for example is not enough time to water outdoor pots, clean litter boxes, and fill food dishes, it can be established before you leave instead of coming home to a house wreaking of cat litter, cats living for 2 weeks in neglect conditions, and dead plants that had to be replaced. read more