I got my hair done at Salon FabHair by the owner, Marne on August 13th. I made my appointment…read moreonline for full highlights, color, cut, and blow dry, and specified in the comment section the current condition of my hair, what I color it with (all professional products and NO BOX DYE). She didn't listen to a word I said and completely messed it up. I showed a collection of images with red copper and blonde and said I wanted to keep my red hair and add copper and blonde highlights. She made it brown, purple, faded red, yellow, orange, only partial foils, never touched my roots, and cut my hair for a total of 5 minutes. I complained at the salon where the owner and the other stylist tried to gaslight me into thinking it looked good when it looked a mess. They deducted the cost of full highlights from my bill (considering I didn't receive full highlights) and charged me $180. The assistant was super sweet so I tipped her but I also tipped Marne because I know times are tough. When I got home and looked in different lights and mirrors as well as my door woman literally freaking out and upset about what happened to my beautiful red hair, I called the salon. When I called, the owner was busy at that time but the assistant said she would call back. Instead, she had the other hair stylist call me and try to tell me a bunch of lies. They offered to fix it, but if this was their idea of what looked good, I wasn't interested. The amazing stylist who fixed my hair on Thursday August 18th- he took before photos of my hair of what Marne at FabHair did. What Salon FabHair did was a disaster, and it faded drastically in the 4 days between. On Friday August 19th, I sent one final email including all the photos of what they did to me, asked again for them to do the right thing and refund my money. Tuesday August 23rd she finally responded with photos from her security camera and more lies!!!!!!! On the date of service, Marne told me multiple times the great condition of my hair and never mentioned my haircut being uneven. She said that she told me before we started that it would be a process, however the truth is that she didn't mention this until I was already processing and she probably saw it wasn't coming out the way she planned. In fact, I heard her tell several clients this. She claimed in her email that the services she did prepared my hair for the color correction at the other salon I went to get it fixed. The hair stylist who fixed my hair said my hair was not damaged and in great condition. He said "Your highlights pulled up perfectly, actually more perfect than I thought because you had zero banding from your at home work, maybe one in the back but that's whatever. The banding that was there was from improper foil placement from what they did".
So what I'm trying to say is- if you like your hair, don't go there. Ever. If I could give them ZERO stars, I would. Save yourself, and find a salon that cares about their clients and the work they do.