They hemmed two dresses for me. The work was straightforward, fine enough. I don't get why there are bad reviews here. I was happy with the work. read more

Staff made my 16 year old special needs daughter cry then laughed as we were leaving. She's plus size and was invited to homecoming and couldn't find a dress that fit. We found one that fit but wouldn't zipper and asked if they could remove the zipper and replace with a corset back. Initially they said yes and had her try it on then told her "you're too big, it will look weird, I won't do it" My daughter is devastated. For reference, she's 16 with some special needs requiring medication making her a size 18. The dress was a size 15 (largest we could find locally). She just wanted to feel special and pretty too. read more

Service, and finished result was disappointing- wish I would've read the reviews first.

Awful service. After we tried on our dresses and not until they pinned us did they tell us they couldn't complete the job in time because they are going away to Asia. Waste of time. read more

Shirley did a super great job on the zipper of a jumpsuit. It was a complicated job and they only charged $35. It was done with perfection! I am super happy. read more

The last three items I brought in were not finished in the proper manner. I ended up having to take them somewhere else to be fixed. It was completely unacceptable. I was super bummed read more

Took two pair of jeans in for alterations (shortened and hemmed). They asked if I wanted a regular hem or to match the stitching of the jeans. I was confused by this because never have been asked this before. It was a red flag but went with it anyway because I was there and the mall is close to my house. If I wanted stitching to match then it would cost extra. I paid the extra. When I picked up the jeans the way they were hemmed was terrible. I unfortunately did not inspect the work before leaving. The excess material (two layers thick) was still attached above the hem (see the pic - I had to trim to trim the excess fabric, the amount attached to the vertical seam running up and down the pant leg. I couldn't trim off the excess fabric at the vertical pant seam because the excess fabric was sewn to it, but not attached in between the seams, just left hanging). I had to trim this off. If I hadn't done this, after washing, it would have creased at the hem and hung out from the bottom of the jeans; would have been visible. After doing this and after the pants were washed, the way the hem is sewn it has caused the pants to crease at the hem line anyway and flip outward. When this happens you can see the trimmed off part above the seam. This is really upsetting considering the pants are Vigoss and Lucky brand jeans which are not cheap. Now they are ruined or I have to watch to see if the hem is flipping up. Both situations frustrating. As one of the other reviews stated, 'I should have done it myself.' I work and have a busy career so thought I would save some of my limited time by have someone else do it for me. I knew it wouldn't be the most affordable alterations being that they are based in the mall, but thought they would likely do a decent job. They have been in the mall for awhile and have noted them moving up in retail space. I Incorrectly assumed this meant they were doing good work and could afford to grow. If you want a person who does top notch alterations should try Leanne's. She does great work. read more

Laura's Alteration - Both pant legs. I trimmed the two layers of excess jean fabric above the seam. - Sewing & Alterations Near Me - Olympia, Washington

I needed my slacks cut and hemmed. These are the results. Stitch with black thread then hemmed with beige thread the color of the pants. Customer service was ok in the beginning. I had several pairs of slacks that needed to be done that day. A couple came in in the process of her her preparing the slacks I had on and she rushed me to be done which I took as maybe she was really busy. I kept it positive. Changed back into my clothes to get the paper. $27 plus tip before she does the work I did everything as she wanted. Picked up my pants a week later and this is what I received. I can't wear them you can see the black hem and the hand stitch through the pants. Now I have to pay again to have them hemmed. read more

Laura's Alteration - Slacks needed hemming - Sewing & Alterations Near Me - Olympia, Washington

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Amazing service! She repaired my daughter's pants in minutes. All my alterations from now on will go to Laura's alterations. Tell all your friends! read more

Didn't get what I asked for, Sunday gal is so rude, they need to work on customer service, I was even willing to pay more for job completion and the lady was just rude read more

I wish I could give zero stars. Absolutely ruined my dress. Do NOT use this place. They are incompetent.

Brought a flannel in to get a button sewed on. Asked how much. They said $5. I said okay cool. I asked them to make sure the two holes for the button were up and down to match the rest of the buttons. I'm a bit of a perfectionist. I was just going to wait but they said 1 hour. Even though there was two of them just sitting there. Possibly on break I guess. So went to get food and came back. The button was not sewed on like the rest so I had them redo it. Only took them a couple minutes, as it should. Paid and left. Walking out of the store, I go to button it and it's very loose. The button comes right off after barely playing with it. Take it and back and they redo it. It was much tighter that time. If I knew it was going to be such a pain, I would've just done it myself. Figured I'd have a "professional" do it and support local business. But I easily could've done a better job myself the first time. Third times the charm I guess. Summary, would not recommend. read more

YIKES. Brought in a pair of my teenager's pants for hemming on Wednesday. The woman was rude to both me and my teenager. She said to pick up the pants anytime Saturday. Went in Saturday afternoon and a customer was freaking out, yelling that they charged her for alterations they did not do. I tried to be patient for about 10 minutes while they battled it out but finally had to interject to get service. The pants weren't ready. Was told to come back in an hour. An hour and a half later and the pants still weren't ready. Once I finally got the pants back the hem job was ok, so they get one star for that. First and last time customer. read more

I had a great experience here. I had 3 pants altered here and everything came out amazing. I will definitely come here again! Thanks!

Great service for reasonable price. My wife keeps ripping holes in her down jackets and we have had several repairs done. I had a pair of pants altered at a dry cleaners and they were altered incorrectly. Laura's alterations repaired the pants on short notice. They've also done a couple dress alterations for my wife that came out perfect. read more

Dropped off pants last Saturday to have pockets removed. They said to pick them up on Thursday. I came in on my lunch break on Thursday and they weren't done, and the lady told me to come back on Friday. That was a little annoying but I understand things happen. I went back after 5:00 pm on Friday and the woman behind the counter was INCREDIBLY rude. Acted like my pants were too heavy for her to lift... I guess to make fun of their size? I'm not the thinnest gal but I wear straight sizes, not that that should matter at all when it comes to how customers are treated. It was so strange and inappropriate. The alterations were still not done, she said she would do them in 30 minutes but at this point I wanted my pants back. She said, "And give you a refund?" Well yes ma'am, because you didn't do the work. She refused and I had to ask three times for my pants back! She kept gesturing for me to take a seat while she did the pockets. Then she called the owner and told her I was "upset," but she did eventually give me my pants and the refund. I didn't feel particularly upset, I just didn't want to give them my business after having my time wasted and being treated so rudely. I can't comment on the quality of their alterations, because they didn't do them. read more