I can't say enough good things about Laura! We have worked with her numerous times in the past on purchases and refis, but on our most recent home purchase this past month, she really went above and beyond the already high standard she had set!
Experience in the mortgage industry is invaluable, as is customer service. With Laura, you'll reap the benefit of her extensive experience delivered with amazing customer service. She knows her stuff and has many resources and contacts in the industry, which allows her to find the best product to fit your mortgage needs at a competitive rate. She provides personalized and friendly service. She puts your mind at ease and you can count on her to get the job done well and in a timely manner.
The contrast of how good she is compared to what else is out there was vastly evident in our recent purchase. The real estate agent representing the people we purchased our home from was initially hesitant to work with Laura and Georgetown Mortgage because she had not heard of them, but the agent ended up being very impressed by Laura's professionalism and good work. Laura had all of our documents ready in plenty of time for the closing on our new house, and was physically present at the closing to assure things went smoothly, which they absolutely did.
On the flip side, the people who bought our home used a big-name bank for their loan (U.S. Bank - am I allowed to say that?) Anyway, the buyers of our house had problem after problem with U.S. Bank which ultimately affected them AND us AND the people we were trying to buy a home from. Despite having ample time, U.S. Bank failed to collect documents and information necessary to close on our scheduled closing date. Then, instead of trying to hurry and fix their mistake, U.S. Bank dragged their feet and displayed complete apathy toward everyone involved. U.S. Bank blew everyone off, lied, did nothing, avoided answering the phone, never returned messages...it was a nightmare! In the end, U.S. Bank closed three days after the originally scheduled date, and didn't wire the money from the proceeds of the sale of our home to the sellers of our new home until hours after the actual closing, which affected when we could finalize closing and possession on our new home.
As we were all sitting around the closing table at the purchase of our new home, the realtor representing the sellers of our new home could see what an amazing job Laura at Georgetown Mortgage did and she could also see what a horrible job U.S. Bank did. After that experience, I'm pretty sure that realtor changed her opinion of lesser-known lenders and started being wary of the big-name ones!
Without a doubt, I would confidently recommend Laura Leavy as a mortgage professional - her experience, industry knowledge, and customer service are top notch! read more