I had an absolutely horrible experience with Dr. Laura Ispas at the Allergy, Asthma, and Immunology Institute in Leesburg, Virginia. From start to finish, the level of unprofessionalism, disorganization, and outright hostility was beyond anything I have ever encountered in a medical setting.
First, the front desk lost my referral. I later received an unexpected text about a $250 deductible, which I do not have to pay under my insurance plan. In an attempt to understand this text I called the front desk where they proceeded to hang up on me three times. Red flag after red flag.
When I arrived for my daughter's allergy testing, we were forced to wait over an hour. When she finally came in, instead of focusing on my daughter's allergy concerns, she immediately wanted to discuss the complaints I had about her office. Mind you, by this point, I had already been waiting for an hour and 15 minutes. She outright refused to see my child unless I first told her how she could improve her business practices. Completely unprofessional and inappropriate.
I insisted that the medical appointment be focused on my daughter and her needs. However, the doctor disagreed and continued to argue. Then, she actually refused to see my child, so I decided to collect my daughter's paperwork and that's when things escalated from her end. This is where my 15 years old daughter decided to intervene.
My daughter told her how unprofessional she was behaving. Instead of regaining her composure, Dr. Ispas started yelling at my daughter too.
At that point, I had to tell her to breathe and stop interrupting. I gave her two clear options:
1. Test my daughter, and afterward, I'd privately explain the issues I had with her office.
2. Refuse to see my child, and I would leave an honest review online.
She made her choice.
Upon exiting the lobby of her office Dr. Ispas started following us out into the hallway as she continued to yell.
My daughter actually shut the door to her office upon exiting, but that didn't stop her--she opened it right back up and followed us down the hallway to the exit, only stopping when she realized my daughter was recording the entire thing.
This experience was beyond unprofessional--it was downright hostile. No patient, especially a child, should ever be treated this way. If you are considering this office, run in the opposite direction. There are plenty of other allergy specialists in the area who actually respect their patients and their time read more