I'm in Clovis frequently and needed a new tremolo cover for my guitar. I stopped by Gottschalk…read morebecause it was in close proximity to where I'm staying and more convenient to driving all the way up to Blackstone. I stopped in on Monday and they let me know that they didn't have the part I needed in stock but that their Madera store did. The worker called the Madera store while I was there and assured me it would be included in their delivery the next day at 2pm and that they would call me to let me know when it arrived. I never got a call. I called around 4pm to check and see if it had arrived. The worker let me know that the truck hadn't arrived yet but that he would call me when it did. I never got that call either. I called them again around 5pm and he let me know that the part hadn't been included in their delivery but that he would follow up and make sure it arrived with the next day's delivery around 4pm. He also said he would give me a call. You guessed it, that call never came. I followed up again and it was the same issue. Fast forward to today and I received a call around 10am that my tremolo plate was at the store and ready for pickup. I got there around 1pm only to discover that the tremolo plate was there however, there weren't any screws included for installation. Something I had specifically asked about when ordering the part. I figured, it's fine, I'll just head over to Ace Hardware and get what I need. I got the screws I needed and headed back to install it. Upon installation I discovered that the plate was warped beyond correction. As far as improvements you can make: transparency, communication and quality checking your products. I don't have time to go back to their store today and while I was there the worker let me know that I'd have to return it today or else they would have issue a check if I returned it afterwards. A check for $9... Like I said, I visit Clovis frequently and always travel with my instruments. I will no longer be frequenting Gottschalk. I'll make the drive to Blackstone for all of my equipment needs.

We had an excellent experience at Gottschalks. Our daughter was measured and fit for the correct…read moresize violin. We appreciated the time that was shown to us to learn about the instrument. We also were surprised to learn that our monthly rental fee applied to a new instrument when we were ready to buy one. The shop is fun and welcoming to us strolling through and looking around. You don't feel like you are in a museum. Everyone was warm and friendly. Now, off to get lessons!

Closed business. Sign on door said something about restringing instruments. But store looked emptyread more

Brought my amp with brand new tubes for braiding. a week later I got a call saying he dropped and…read morebroke my brand new tubes Wich will take another week. Said he would replace them with new ones. Took a look at the "new" tubes they replaced and the "Apex" stickers are falling off....never seen "new" tubes do that before. Where are my "broken" tubes and the receipt for the "new" tubes? Could it be the amp tech took off with my new tubes and put in used tubes? My "hi-gain" amp sounded like blues combo amp after the bias. Very dissatisfied. All my volume nobs were exactly the same as I left them which suggest he didn't even test out the amp.

Anthony reworked all my guitars and did an excellent job. Even though there was quite a few,…read moreAnthony really enjoyed putting his heart & soul into each and evryone of them. I would recommend them to everyone. Nice folks and their price was right ON!!! - Spinman

Needed to get my son's guitar restung as one of the strings came off. After talking with the…read moreextremely knowledgeable and very helpful employees I decided rather than have him play a toy, I ended uo buying a ukulele and some reeds for my eldest son's clarinet. The fact that I didn't feel pressured to buy it was extremely satisfying. I may be back to get my son started in lessons. Thank you to all the staff for making me feel like I made an important investment for one of my kids.

Great teachers, great staff. Very flexible when we have needed to reschedule lessons.read more

This is an unscrupulous business, a scheme. First, they charged $75 for a "musical ability test" of…read morethe student?! Something any conservatory would do for free. Plus once they have your credit card, they will put non-agreed upon charges on your card. When we called to complain, they said they couldn't issue a refund but could issue class credits. Why would I patronize a thieving company? Stay away!

Decent little spot, with a decent selection of records but nothing that makes it "special." The…read morestore itself is pretty cool, and the records can be found upstairs somewhat all mixed together. We came out with 5 albums which wasn't bad!

Went into this store, soon as we walked in the door the clerk said, gotta wear a mask, OK no…read moreproblem but why isn't she wearing a mask? She wants her customers to wear a mask but she won't that tells me she does not respect her customers.

Rolled in last minute looking for a lefty. Everything was out of price range for that kinda…read moreshopping . Found a decent fender strat that has been just tossed around and never played. She fit right and made some noise with her before I left with good deal. Went home and painted her up. Went restringing left and things just didn't seem right. Like something was gunna break. I took it back looked it over and they made things right, no questions asked and no charge! Pleasant and willing ti work with you. No big egos! These guys know how to treat their customers. I will be back and will send all my friend here for sure!

Great Experience. Knowledge staff. 10/10 recommend this shop. I have bought from them for years…read morenow.

Ted is the Luther, you need to go to in Fresno! I got back…read moreto my goal of learning and playing after retirement. I first took my Martin, DC-16GTE 2011 model to him. It needed a lot of work. He leveled the frets, adjusted the custom nut, saddle, pins and worked on the back of the neck. It's the best it's ever sounded with a deep residence for a Martin! It never sounded like that before. Ted at TC Guitars made it playable and a joy to pick up! Next, I got my 1978 Ovation 1618 for a tuneup. This amazing 48 year old guitar sounds great and easier to play after Ted's skilled hands made it right. This guitar is a stunner for almost 50 years old and now I really enjoy it! Any guitar I get, even a new one, I will have him tune it up for me! Thank you, Ted!

TC did a perfect job of installing stainless steel frets, installed 2 new pickup, new nut and…read morecomplete setup. So much better, like getting a new guitar!! Very nice guy. The only tech in Fresno I will use.

I was visiting family in Fresno and decided to check out the piano stores in town. I had been…read moreshopping for an upright and wanted to check out a few brands not available in my area. I was very glad I did. I wanted to try out the Pearl River brands. I discussed what I was looking for with the manager (Nick), and he led me right to the piano I eventually purchased. It was a great recommendation. I was able to play a variety of different brands and models to compare. They were very accommodating. After thinking about it overnight, I went back and purchased my piano. They worked with me to arrange great financing, and worked with me to come up with a fair delivery charge since I don't live in Fresno. They texted me regularly with updates on the piano delivery, and their delivery staff was top notch. An all around great experience.

Good selection of anime posters they should sells Japanese skincare but all anime merchandise is…read moreoverpriced

Honestly as far as selection and item this place has. It's a sick wonder land especially if you…read morelike cost play swords or real ones I think there mystery box is so worth it you can't lose with anything you land on it's great on the people that go for it!

Flawless delivery of a Baby Grand Steinway Piano. Stunningly beautiful and equally at home in my…read morebig old gorgeous living room. Chopstick NEVER sounded so good! -G

Excellent. Very knowledgeable and friendly staff when it comes to explaining features and specs…read more The delivery guys are amazing. This store carries the best piano brand in the world, Yamaha, with dozens of brand new models to choose from. Also has a great pre-owned selection of other brands like Steinway & Sons, Baldwin, Kawai, and many more. They have pianos that adjust to your space and budget needs.