This laundromat was pretty clean and has many washers and dryers. They have a little sitting area…read morewhere you can wait until your laundry is done. They also have tables where you can fold your clothes and other items.

Whaaaaat happened to this place?…read more For the last ten years of living in the neighborhood, this has been the tried and true, best ever laundromat in existence. Elvis lamp, cute dogs, super nice people? Coin machine, places to sit, brightly lit, parking outside? What's not to like?? I had a day-ruiningly bad experience here this morning. Laundry gives me crazy anxiety. Don't ask me why. It simply does. It's stressful living in a city and on the 4th floor of a walk up and trying to finagle laundry and quarters and carrying things with spaghetti arms! I digress. Usually Soap Bubble is fabulous in helping my frantic anxiety ass when I can't get the card readers to work, or I need advice on which machine to use for whichever size load I have that day (generally gigantic). Today, the card reader on the washing machine wasn't working - this happens to me quite a bit. I tried two cards, swiping in several ways, and probably 15 times they said declined. I know these cards work- I've used them here on these machines a zillion times! The last time this happened to me, I went up to the counter, and the employee was so kind, per usual. They came over and swiped it with their magic touch, and it worked. They didn't make me feel bad at all. It seemed like a regular thing that happens to everybody! This morning I approached the attendant on duty, who I had not seen before. I let her know that my silly ass couldn't get the card reader to work, and asked for some help. She came over to the machine and WAS SO. BRUTALLY. MEAN. I swiped the card and she said, "You're swiping it wrong. You're swiping it wrong. Why would you swipe it like that? Is that how you swipe it at the grocery store?" Not in a joking way... in a very rude, almost-made-me-cry way. Like, why am I being bullied at the laundromat right now? Anyway, she helped me by letting me pay at the computer desk. All while being the rudest lady. I don't get it. Why work in customer service when you despise human beings? I'm too sensitive, and I'm sure everyone else would brush this off. But before I went my boyfriend did joke, "Careful of that lady, she is... testy. Try to avoid that." So, she has a reputation. Laundry is already a no-fun chore that causes many of us stress. Why add to it and make your customers feel stupid and like a burden? Especially when they're being kind???? Sorry to be lame. Just like, WTF. Now I have even more anxiety around laundry, because I have to worry about being yelled at by the Soap Bubble employee. C'mon guys!!!!

They do a great job on the cleaning and ironing. They always answer their phone themselves, which…read moreI really appreciate. Friendly, local folks. Highly recommend them.

Hey folks they will deliver if needed:) excellent reputation. Thoughtful and careful referred by a…read morefriend

About two months ago I brought two jackets in to be dry cleaned and zippers replaced. On my jacket…read morethe lady said I bet your jacket zipper just needs some lubricants on it. So she tried that and the zipper seemed to work but I asked her to please let the professional check the zipper first to ensure it's going to be okay as winter is coming. I pick up the jackets about two weeks later. My husband's jacket was fixed - great! I go to wear mine and the zipper is completely broken. So this is disappointing. For one the lubricants did not work and two, the seamstress clearly did not check the jacket. Probably no fault to the seamstress. So I take the jacket back. I told them "hey the jacket needs a new gold colored zipper". I write down gold colored zipper, the lady makes a note of this ( the jacket has gold colored hardware). She says it's going to be about six weeks. Okay great. They call saying the jacket is ready. I go to pick it up, six weeks later, and they put a black zipper on the jacket. If they did not have a gold colored zipper than you call and ask me first if it's okay to put on a black zipper. You don't just proceed to do something that ruins the aesthetic of the jacket. I asked why this happened and a very kind lady explained that zippers are hard to come by since Covid. That's understandable. However after a quick search on Google, I noticed quickly you can buy gold zippers for $8 bucks. So I am very disappointed. I will call back Monday to see if they can fix this or give me my money back. Based on how they handle this... I'll update the review. For now I have been disappointed twice in a row and likely won't ever be back. Also, there is one young lady who works there who is anything but friendly and welcoming. More of a "what in the heck do you want" vibe. Yikes. No thanks!

I was extremely impressed with my wedding dress cleaning and preservation at Pratt Abbott Forest…read moreAve.! This location was recommended to me by a friend, who lives out of state but drove nearly 3 hours to this location to get her wedding dress cleaned and preserved last year. After my wedding, I took her recommendation and used them to take care of my dress (I'm local!) It took about two months for my dress to be complete, but I was very impressed with the process from start to finish (and the staff I worked with!)  A couple weeks after I picked up my dress, I received a card from Angela, the Garment Care Coordinator, with a thank-you note congratulating me on my wedding and a $30 gift card for any future service. I felt confident knowing my dress was in good hands and am so happy that my dress is finally home safe! I highly recommend this location for any of your wedding dress cleaning and preservation needs.

I am a frequent user- I have repeatedly had issues with my pants being creased even though my…read moreprofile specifically says not to. In my most recent service that cost $100.92 for one week of dry cleaning, my pants were not only creased but this is how one of the shirts looked. I asked if the pants could be repressed same day and was told they could do it but there likely would still be a crease in the pants. I wasn't offered a credit- I paid full price for two pants that I needed to press myself and for a shirt that looked like this. I contacted them by email and yep- no one had the courtesy to respond. So, here I am posting a review because they didn't have the courtesy to make it right.

One of the worst customer service experiences ever. I recently moved to an apartment building that…read morehas one of the local Pratt Abbott locations provide a pick up/drop off service. I was driving past so I figured I'd stop in and see if it was this location so I could open an account. The response I got was "We don't do that here." in a rude way. That's fine, no problem. I asked if she knew which location might do that for my building and the response was "It's like you're trying order a cake at the meat department" while rolling her eyes. Uh, what?? I just left and won't use the other location's pick up/drop off service now. How someone like that keeps her job is beyond me.

The hem came apart on the inseam of my pants. They quoted me two and a half weeks to fix but had it…read morecompleted in a week. Quality work at a decent price. I'd use them again

Terrible customer service, doors are always broken and locked.. the one that's not locked is so…read morebroken that it basically assaults you when you walk in the door. I reported this to a worker who gave me a bad attitude and said, "yes we are aware" I've been going to this location for a year, then get it fixed already!

I have been impressed with PA's use of technology and fast turn around. This week I also had a good…read morecustomer service experience. I showed up with a car load of bedding. They came to the car to help me unload and organized what could be washed and what needed dry cleaning. In addition to the automated call, they called me to let me know it was ready and helped bringing the multiple packages to my car. Thanks to Glenn and his team.

I dropped off a wool jacket I have had cleaned there a handful of times. when I picked it up it…read morelooked like it hadn't been cleaned with wrinkles in the arm area and the dirty areas untouched. I made multiple attempts to contact them to see if it could be re-done but there was no response. I hope it was a fluke but I will be finding a new dry cleaner.

Location is central, parking is available and LOTS of locals use this place - with good reasonsread more

I am the Manager of the 8th Maine Regiment Lodge & Museum on Peaks Island. This business…read moreapparently recently changed hands and my wife (our Guest Hostess) and I are very unhappy with the new owners and their staff. The individuals with whom we have spoken, I assume are representing this business, have been unhelpful, rude and uncooperative. The most recent problem was that an entire load of our sheets, pillowcases and towels went missing and no one will take responsibility. We have severed our business relationship and instructed our Treasurer to no longer permit this business to charge services to our corporate credit card account. I definitely would NOT recommend this business.