Requested emergency after hour service and I was never given a call. That is a no brainer not to…read morespend my money with this company.

In 2019 I lost my furnace and water heater to the Mississippi flood. I contracted with Crawford to…read morereplace them and asked their advice on whether it would be safe to install the water heater in the closet upstairs to prevent future flood damage. They said it would be fine because they would install a drip pan and overflow pipe to the basement so any leakage would drain through the pipe and not out onto my beautiful, 130 year old oak floor. After just 4 years the water heater failed and leaked all over my oak floor. They charged me to replace the water heater, offered no apology for their bad advice and even replaced the failed heater with the exact same model that failed after only 4 years. Now I'm left with a ruined floor and a water heater that may fail again before it should and no way to prevent it from ruining a repaired floor. As a professional myself I understand people should be able to rely on my advice. That is the point of being a professional. If I give out bad advice I will do everything I can to make it right. That didn't happen here. Jeanne Buffalo, IA

Nick at River Bend did a great job repairing our leaking pipes. He was fast, efficient, & so, so…read morepolite. Appreciated all of the above... June V.

Most outstanding contractor and team I have ever worked with. *****…read more Wanted to purchase a whole house generator. James promptly visited and the company followed up with a quote. I had questions and was able to speak with Brian. He clarified some things regarding the generator and we also talked about "what ifs???" He was kind and patient and took his time with me. Five stars for just that. ***** I went with Blackhawk Electric & Generators because they helped me understand what I was purchasing and the service I will be provided. I went with a 18kw generator and they supplied the EMP shields that I additionally wanted installed. I didn't have any doubts that I made the right decision with product and company. Installation day was flawless. They arrived on time and went to work. These guys know what they are doing and know how to effectively communicate with each other and the homeowner. They are amazing and you will be a happy homeowner too.

I need two light fixtures replaced in my kitchen. The electrician showed up in time and worked to…read morefix the problem. I felt the cost was fair and was very happy to have my kitchen looking bright again. I would call them again if I needed any work done.

Called and inquired as to whether they do plumbing work as we know them for sewer & drain cleaning…read more Set up appointment with Logan and sent pictures. Brandon came on time and set to work replacing some leaking cast iron with PVC. He was pleasant and thorough with his work and explained the repairs. I was expecting more tear out than was necessary and this saved me renovation work. I wished I had thought of calling this firm long ago. As it is, they have been here several times over 35 years (Formerly Gary owned) and have always been great for sewer cleaning. The repair work is perfect and cleanup was minimal. Their charge was reasonable.

Came out on time and stayed until the job was done, even though it was more complex than we'd…read morethought. Reasonable rates and very hardworking; we appreciate it!

Fantastic experience! Called to get an estimate for a water softener. They came when they said they…read morewould and called before coming. Got an estimate from another company any they couldn't beat Johnson's price. Scheduled the install of the softener and again they called to confirm and were there when promised. Answered all of our questions! Everyone was super friendly and we had a good felling about them from the beginning!

Always dependable, honest and on time. Professional and positive with their communication. Very…read morefair with their pricing. Service is spot on.

(Updated) We had some sewage water back up in our basement that flooded the floor of our basement…read morebathroom. We needed to pull up the basement tile, pull the toilet and sink, and sterilize the area that had been contaminated. Servpro gave us what we considered to be a reasonable itemized estimate of $750 to do the entire job, so we had them do it. As near as I can tell, they did a decent job of pulling apart our bathroom and sterilizing the area. There were 3 things that left me dissatisfied. First, we thought the estimated fee, $750, covered the whole project including putting the bathroom (toilet, sink and vanity) back together. But Servpro considers that a separate project. So we were shocked when we got another itemized estimate from them to put the bathroom back together for $3600! We thought that was outrageous so, we found another company to put the bathroom back together for under $400 - far less than the price Servpro quoted us. The 2nd issue was that the bill was $850, more than $100 above what they quoted me. I spoke to a nice woman in their billing department and said I had some questions about the itemized bill. There were some items on the bill that I didn't think belonged there. This brings us to the 3rd issue. The woman at Servpro told me that the person in charge of our project would call me back the next day and we could discuss the questions I had about the bill. Nobody called me the next day, or even the next week. Eventually I saw the futility of the situation and just paid the bill - which I'm sure is what they were hoping I'd do. I felt it was, to say the least, a questionable business practice to tell us the fee for the job was $750 but that was literally for only half the job. And then they tell us the rest of the job is $3600. And when I wanted to discuss the bill with them, I never heard back. If this experience is any guide, I cannot recommend Servpro.

I would like to thank Mikey for his professionalism, kindness and great job in removing the MD and…read moredampness from my basement...

Wayne Smith drilled a new well for me in the spring of 2023. I was advised inadvance that the price…read morewould depend on the depth the water was at. I was given a starting point and price per foot if additional depth was required. He was also helpful two years later when my tenant froze the house lines and I had question about how to check the pump, tank and lines for damage.

Be very careful when hiring this company. Their work is solid they know what they are doing but…read morethey charged me twice cost of the estimate they gave me. The estimate was $2,100 the bill was $3,900. They provided no indication that the job would cost more than the provided estimate. They told we it was my fault for not asking if it was going to cost more. I wish I would have used Latta Pump and Well. I would recommend working with them instead. There number is. +1 (800) 354-3161

All water heater emergencies occur at the most inopportune times...late,near the close of business,…read moreon a Friday ours blew and, on the recommendation of our regular, now retired, plumber we called Tappendorf Plumbing...within 2 hours, we had a replacement and all was good with world...convenient, friendly and professional...just what we needed!!!