I found Serena's lash services on Yelp. She has amazing reviews, so I booked two appointments on…read morethe website, and I had to pay a $50 upfront for each appointment. I had an big work event coming up in Las Vegas, so I wanted to make sure that my lashes look great. I booked two appointments one as a trial, and then two weeks later the appointment I was going to need right before leaving to Las Vegas.
When I arrived to my first appointment on June 10th, immediately after I walked through the door, Serena told me that she had been trying to get a hold of me because she had to reschedule my appointment. I was already there, so she went ahead and did my lashes. The whole time she was on the phone and dealing with her receptionist regarding a problem with her Internet provider and arguing about a charge to connect her business Internet. I was a little concerned that she was touching her phone, and my eyes while she was doing my lashes. Needless to say, it was not a relaxing experience at all.
I considered canceling my second appointment but I had already paid the $50, and I had read other yelpers say that if you cancel that appointment you don't get your $50 back, so I decided to keep my appointment. The upside was that Serena did a great job, my lashes looked great and she was very fast.
Serena texted me on June 14th to make sure I scheduled my refill, which I had already scheduled. I asked her to please make sure my next appointment did not get rescheduled because I had a big event the next day, she confirmed the appointment. (See text)
My second appointment was on June 25th, When I arrived to the lash salon, in the parking lot I looked at my phone and saw I had an email from Serena saying she had to reschedule my appointment to Sunday. (See email). I walked into the lash salon, and Serena said my phone number was incorrect, and she was trying to get a hold of me to reschedule it. Even though, she had previously texted me, and I checked her online system, and my phone number was correct in the system.
She did take me in and started working on my lashes. My lashes look beautiful; She did a great job, and she was very fast. However, she charged me an extra fee because she said that I didn't have a good retention, which is true, and not her fault.
If you want fast, beautiful lashes, with good retention, and don't care about your appointments being changed on you every time, she's your gal.
If you are a busy professional, your time is gold, and you need someone professional and reliable, then keep looking.
