I am a frequent customer and lover of beauty services. I have been getting my nails done for years, eyelash extensions in the past, get my hair colored on a regular basis, have had my eyebrows micro bladed, etc. This is to say that I have experience both providing (I used to do nails for friends as a hobby) and receiving beauty services. I have NEVER experienced anything like the horrible service I received at Lashed Out Lash Studio.
I arrived 15 mins early and Mariah was 15 mins late for my appointment time. I drove an hour and a half to come to see her. And ended up waiting in my car for 30mins. She did not take any visible precautions regarding COVID-19. When I arrived she did not really greet me or apologize that she was late and just walked into the "lash room". As she got things set up, I noticed how unorganized and dirty her work station was. When providing beauty services hygiene is a priority. There was no consultation- she did not ask about prior lash services I have received. I informed her this was my first time receiving a lash tint and lift. I began to get nervous.
She then began the lash lift and tint. The process BURNED my lash line. It hurt and my eyes were watering the whole treatment. She then left me alone and walked into the other room while I am sitting with the chemicals on my eyes. This made me very uncomfortable as this is procedure is kinda dangerous. I am laying down with my eyes tapped. I can't see what is going on and I am concerned that I am going to have some eyelash or eye damage.
After sitting through the lift process, she went on to the tint and the tint burnt so bad I told her it needed to be taken off.
Now the treatment was done. I went to redeem the Groupon Voucher on my phone. After clicking the "View Voucher" part, she raised her voice at me. She said that I messed it up and now I couldn't get a refund. She said the Groupon was broken right now. And she wouldn't get paid, so she needed me to request a refund from Groupon and then pay her out-of-pocket. This made me very uncomfortable and told her I did not understand why that is necessary. Her voice got louder and then she started to repeat herself. She demanded that I request a refund on the Groupon App and pay her out-of-pocket in person.
I responded that as a customer I do not feel comfortable paying out of pocket when the Groupon App looked like it was working just fine. The redeem button was active. I found it incredibly unprofessional of her to raise her voice at a customer. I also do not feel comfortable giving over my bank/card information to a lash technician yelling at me.
I was not being rude. This is how Groupon works. As a beauty service provider, you are responsible for the payment system you choose to use. Being on Groupon offers business exposure and thus more customers. Groupon probably takes a part of the profit.
She then yelled at me to leave and never come back to see her. That I was making her frustrated and wasting her time. It was only her and I in the lash studio and I did not feel safe. I quickly left.
This whole appointment has been one of the craziest things I have experienced. As it turns out Groupon was working fine because I got an email and the service was marked as redeemed. read more