They're exactly the money hungry hide under terms and conditions to charge whatever they want kind…read moreof people. To my card details for a deposit of 1.50 and nowhere was it mentioned that they would charge 40€ if I couldnt make it to my appointment. This is pathetic. That's how much I make in 3 hours and you just took it!

I was onto my second treatment. Everything from the staff, advice and treatment itself was going…read moregreat. Until I got covid. I tried to cancel my appointment at the earliest possible time and was advised I would have to pay a fee. I said ok, this was for the protection of your customers and staff but if there is going to be a fee I'll come in the answer was a simple "OK". 10 minutes passed and I received a call explaining they would be unable to do the treatment today because of covid and would be unable to do the treatment for 3 weeks. Very uneducated and unprofessional approach to something that should just be standard practice in today's terms. Isolation is 5 days or until you have a negative test. Not 21 days. It's sad that I have to write such a negative review on what was actually a good experience. But the lack of knowledge on basic things would make me question the overall sanitary side of things. And why for me, I'll have to look elsewhere.

I've been going to Urbana for several months now and they couldn't be better…read more The staff is always so lovely. I always go to Eimear for my appointments and she always has me laughing all the way through my appointments. I would recommend Urbana to anyone wanting laser hair removal they are very professional while also being genuinely lovely to chat with.

Extremely friendly treatments and service…read more The therapist I attend, Eimear, it's very knowledgeable and always makes time to answer my questions. Overall great Clinic

Fantastic service and really affordable price. I can already…read moresee my tattoo fading thanks to the wonderful Jenny, owner of the salon! I would recommend it to everyone who considers to get their tattoo removed.

Waiting for an appointment for over 40 mins!!!! Fucked up... run away, SISU way better. "doctors"…read moreare weird.. where do they get them? Not happy at all, not professional

Worst Clinic I have ever attended Worst Clinic I have ever…read moreattended No customer service skills even from management I was refused a top up on my Botox within the 14 days after advising unhappy with the service I have to chase an update for weeks They are currently ignoring any emails I send now. The manager that called me was rude They refused to give me dosage information until nearly 2 months after I requested it , refused to give me a copy of the recorded call from the RUDE manager Lost 5 customers because of this I've even contacted the CEO with my complaint no reply. I WILL NEVER USE THERAPIE AGAIN THEY ARE WATERING DOWN PRODUCTS my own mother had to go back 3 times and still unhappy Awful service, awful company, awful staff that need training They have deals on now because they losing so many customers due to their watered down products don't waste your time with this company

I've been a client of the clinic for years and while therapists often receive well-deserved…read morerecognition, I really wanted to acknowledge Caroline at front of house. Caroline is honestly the heart of the clinic. Caroline is discreet, empathic, organised, knowledgeable and incredibly warm. Her knowledge is second to none, and her ability to manage multiple schedules and clients under pressure, all while remaining calm, professional and welcoming; is truly outstanding. She makes every visit feel seamless and comfortable, and she is a huge part of the reason I continue returning to the clinic. Caroline is an absolute asset to the company and genuinely deserves recognition for the exceptional care and experience she provides every single day.

I went for toenail fungus treatment and on my first appointment, the attendant (there isn't a…read morepodiatrist around!) poked my toenail with a suspiciously used before scissors. The treatment was absolutely useless, a big waste of money, but some advice was decent: toss all your socks and use individual clippers for each toe. I purchased a home laser machine for a fraction of the cost of the clinic and I'm seeing results now. Please don't go there!

Clean, professional looking clinic that uses medical grade lasers. They took a thorough history at…read morethe initial consultation. They had a great special price offer. The laser uses a suction attachment so it's less painful than other lasers. They are very easy to arrange appointments with and everyone thus far has been friendly and professional.