This place is really disappointing. My husband went in to purchase it item, The salesman was very…read morerude The customer service is awful. my husband said he will rather drive back to Phoenix to purchase any more items at the other store where they actually treat their customers with respect.

As new rifle owner and someone who seldom writes reviews, I can't praise this gun store highly…read moreenough. The staff here are friendly, knowledgeable and very helpful. They are Not condescending at all towards newbies. Their recommendations are spot on as are their prices! They go out of their way to provide excellent help and information. I trust their advice implicitly. If you are looking for a great experience and extremely good advice, prices and helpfulnesses this is the place to go!!

I purchased a Taurus GX4 from Pawn Palace. I went home to check the Taurus website for warranty…read moreinformation. The Taurus website asked me to provide the serial number. I was then informed that the firearm has been on recall since 2023. I now have to ship the gun back to Taurus and wait 3-6 weeks to get my weapon back. I also have to pay the shipping and wait to be reimbursed for that, too. I called Pawn Palace to inform them that they sold me a firearm on recall without informing the buyer. I was told by the owner that, "The gun was used." He then stated that "we sell guns on recall all the time." He then said it was an "optional recall. Just send it back to Taurus." How about Pawn Palace send it back for me? They sold me the defective gun. "Optional Recall"? On a handgun! It's not a weed eater. You REALLY don't want to be walking around with a defective GUN!! People could get hurt. It was easy to find that the gun has been on recall for two years. To sell me the gun without informing me that the gun was on recall is just shady business. The majority of the staff at Pawn Palace are wonderful people. The gentleman that I assume is the owner is not a very nice man. He looks like the father from "The People Under The Stairs". I don't mean that as an insult, it's just the best way I can describe him. I have purchased two firearms at Pawn Palace. I have always redeemed my Pawn tickets. The business has profited from my visits and I am always respectful. The owner seems to detest me. He acts like he's disgusted by me. He looks at me like he'd almost rather throw me out of the store than take my money. I have no idea WHY! I tolerated it because Pawn Palace is the town of Cottonwood. I put up with it long enough. I have to make one more visit to Pawn Palace to retrieve some belongings, but that will be the last time.

I use Pawn Palace exclusively for my transfers. Not only are they efficient and effective, they…read moreare also the best price around for FFL transfers. I have never purchased a firearm directly from them. They have an "ok" selection. I feel like their selection of pawn products far outweighs their firearms selection (as it should be since they are a pawn shop). I usually walk around and check their prices of pawn merchandise while waiting on them to finish my transfer paperwork and for the most part I feel like their prices are decent. But as with all used items; they are only worth what someone is willing to pay, so the prices are subjective and I don't have an opinion on them one way or another. The customer service is always great. The owner and employees are always attentive and when they are not super busy I am always greeted promptly upon entering. It's nice that they have situational awareness of who is in their store since they sell firearms and ammunition. I will continually use them for all of my FFL transfer needs, and in the event that they ever have anything on their shelf that I am interested in, I would not hesitate to purchase it.

Went there to complete my purchase paperwork, The staff was very professional and lead me through…read morethe process.

Best gun shop I've ever been too ! Without question Keith and his dad Monty who passed are the most…read morehonest and fair and knowledgeable gun Dealers anywhere !! I have spent THOUSANDs of dollars in that shop and always walked away feeling great about my gun purchase. G.Michael McGarel /michaels cheesesteaks

Friendly knowledgeable helpful staff, no pressure and decent prices. I have been going there before…read morethey were in the building they are now in.

Great guys, Great service, great selection. Go here for just about anything! Lots of guns!!read more

Always a fantastic experience with this family owned business. Whether you are buying, selling, or…read morejust need a pawn transaction I give tem my highest recommendation!

Purchased two Byrna SD kits and CO2 cartridges. Keagan matched the online price.All three reps did…read morea great job explaining the features of the SDs and the projectiles Great customer service from Keagan, Chelsea, and Jaree!

Repeat with first class business. Recommend without reservation. Best safe mover in Arizona.read more

We were showed all of the options we had for purchasing the products that we wanted. When they did…read morenot have the flag, we wanted the lady helped us by telling us where we could possibly purchase one. She said we are a small mom and Pop operation and do not have the inventory like big stores do very acceptable reason for not having the flag we wanted.

A local family owned store that's a bit small looking from the outside but large shop that's so…read morepatriotic and supports so many firefighter, military and more that taking it all in is a reason to take your time and see everything available they offer. They are an American First store so most everything is made in the great ol USA. There are a few little things such as trinkets that might be imported but very very limited. Prices are not like a Walmart or any other discount store do be a bit prepared to spend a few more bucks and get real USA products. I have absolutely no issue ordering problem spending a few bucks more for a product made in the US by US employees. Accessibility is not impossible with a wheelchair or any other mobility device that you might use but there's not a large of open space in between items but still open enough to pass through fine. Restroom wasn't something I checked but I'm sure that it's accessible for disabled individuals. Staff are outstanding. They're ready to help you out in finding things that you perhaps missed and would like to know if ir of what your looking for. If you can't find anything but have an idea they might be able to special order it for you. Or they might have it in stock at their Phoenix location. As I can show you in just a few pics, items they have to look through but note that I wasn't able to add a lot of pics to this review. So many more items are for the taking. As far as ratings go, I'm a rather conservative at ratings and so very very few shops/stores get a 5 star. This business is deserving just that. So head in and take your time looking at everything they offer. You'll be surprised at what all they offer.

Best gun store ever. Jen runs a great business very professionally and Brent is their very capable…read moregunsmith. No need to go anywhere else.

This store and all the people who work there are fantastic. Their followup is excellent, and so…read morewilling to help. Outstanding place to shop!!! Thank you