I've been going since 2019. Botox has been great and it's a seamless process. I had a recent experience and Lacy made it right. LaserAway, you are a very lucky company to have her on your team. I'd recommend to local friends for sure because of Lacy! read more

HOLY CRAP BUYER BEWARE. To be completely , let me begin by saying I've been coming to LaserAway for years for my Botox and absolutely have loved nearly every injector that I've had here and have been very happy with my results. I've been lucky that the timing has aligned that when I'm running low, they're usually offering a "bank" deal (and their deals are great!) so I'll spend $1500 or $2200 at a time but that will last me for a good period. Now, I'm due for a treatment and moving soon, so I wanted to use up the end of my 'Tox bank and add a few extra units at full price to get to my typical treatment without re-upping another full bank until I know where I'm moving. As it turns out, ladies...they do NOT sell individual units! Laseraway has a policy of a minimum spend of $300 in units, even when paying full price, so that you will ALWAYS have money on the table with them. A classic ScamCity move. I'm shocked-I know this is a chain and a corporation so they don't really care, but I had taken them as such an honest company and I'm totally blown away. In the end, they win I guess, as I can't imagine continuing my relationship with this company after this. I think a smaller medspa or solo aesthetician is the way to go. read more

BUSINESS STOLE MONEY from me!! I trusted Laser Away sales representative over the phone - DON'T - laser away set me up on a payment plan and then went into my account and changed the payment schedule without notifying me several times so I would get stuck paying a bill that was never fully paid off. Completely ridiculous and insane - warning everyone that LASER AWAY might STEAL MONEY from you so be careful if you're paying with card! read more

This was my first time doing laser treatment and it was an amazing experience. Sara was so kind and knowledgeable. I recommend this location because of the friendly staff and cleanliness. read more

LaserAway -- Extremely Disappointed & Misled I strongly regret not doing more research before purchasing a tattoo removal package from LaserAway. Please read other online reviews and Instagram comments .. I wish I had. I paid $2,094 for what was advertised as a 10-session package. This isn't a discounted rate by any means, but I made the mistake of assuming their services would be professional and thorough. What they fail to disclose is that they only use topical numbing, which does very little for the pain associated with laser tattoo removal , especially since the laser penetrates beneath the skin. After suffering through four incredibly painful sessions, I couldn't continue. I requested a refund for the unused sessions and was flatly denied. Even more frustrating: when I asked about injectable numbing (which is standard practice at many reputable clinics), they claimed they don't offer it, despite the fact that they provide injectables like Botox and fillers at their locations. When I brought this up, the representative I spoke to was dismissive and rude, even making an ignorant remark like, "I don't know which country they would do that," a ridiculous statement, considering many U.S. clinics do. To add insult to injury, other reputable providers offer injectable numbing and the same service for half the price. LaserAway's practices feel deceptive at best and exploitative at worst. I've heard that a CLASS ACTION LAWSUIT may be underway against them for these very issues ..and I will be exploring that option myself. For anyone considering this company: proceed with extreme caution. I hope my experience helps others avoid the same mistake. read more

DO NOT GET LASER HAIR REMOVAL HERE I was excited to try LaserAway and had high expectations for great results, but my experience was nothing short of a disaster. If you value your money, time, and appearance, do yourself a favor and go elsewhere. I spent $5,000 on laser hair removal for four areas, only to be left with botched results, inconsistent treatments, and zero accountability. MAJOR RED FLAGS * Untrained & Unprofessional Staff: Nurses rotate constantly, so each session is a gamble--some are competent, others rush through treatments carelessly, missing spots and making mistakes. * Horrible Results: I wanted a clean, even hairline. Instead, I was left with a circular bald patch on my neck due to their sloppy, inconsistent application (see photo). * No Accountability, No Refunds: I have three sessions left but refuse to return out of fear they'll make things even worse. I requested a refund for my unused sessions, but they used misleading package terms to deny it. Despite paying for 10 sessions, they later claimed only 8 were paid, and 2 were "free," making it impossible to get my money back. * They Just Want Your Money: Instead of addressing concerns, the front desk staff is more focused on upselling than actually helping customers. You're paying thousands just to be ignored, dismissed, and pressured into buying more useless treatments. FINAL WARNING: STAY AWAY This clinic overcharges, underdelivers, and refuses to take responsibility for its mistakes. If you care about your results and want to be treated with professionalism, go to Onassis Skin in Beverly Hills. They deliver real results and actually care about their clients. Save yourself the frustration. This place is a scam. read more

LaserAway - Laser Hair Removal Near Me - Santa Monica, California

I recently had the Thermage FLX treatment at LaserAway Santa Monica, and I can't recommend Olivia enough! She is fantastic--extremely knowledgeable about the procedure and took the time to explain everything thoroughly. What stood out to me the most was her patience; she was very understanding and supportive throughout the treatment, especially as I navigated the discomfort. If you're considering this treatment, Oliver is definitely the person to see! read more

5 stars for the receptionist Amy Khan. I wasn't positive what I was going to purchase when I came in and she lead me to the best packages and deals. I very much appreciate her and her patience and I'm happy about what I bought. Can't wait for the results! read more

I bought a Xeomin package. Had not had any injectables in about a year. IDK if the nurse was newer or just overdid it, but she put too much botox in my right forehead and my eyelid is clearly drooping. Nothing you can do to fix that except for wait it out. Ironic I went there for balance and ended up with less balance. I would go to an actual professional or MD. read more

Do not get any kind of injection here. A friend of mine recommended an injector here. I really wanted to like my experience here, but unfortunately I regret it. The nurse had an extremely heavy hand. At one point the needle snapped and was stuck in my lip. I left with blood all over my lips, dark bruises, and 2 weeks later, my healed lips are very uneven. read more

Sarah was great! felt comfortable and the process was relatively simple. love the results!!

I have been going to LA Santa Monica for a year. I was looking for a place that had the JAG equipment for dark skin black women. I had cystic acne and dark marks from picking at my face plus uneven skin tone areas. After much research I decided to try the Clear & Brilliant treatment and it was SO worth every penny. Honestly I didn't start seeing results until my 8th treatment (a LatinX lady I met there told me to stick it out to see results). I'm glad I listened. I started getting compliments from my husband who sees me daily about how clear my skin looks. In total I've had 16 sessions switching between classic & permea & combo. My face is now clear, even complexion, and I don't get acne at all anymore (except a tiny occasional cycle bump) I also started getting my laser done - Brazilian, underarms & legs. Plus I tried the new facial thing (forgot the name). Anyways the staff is always friendly. I only had one incident of getting burned as I think I didn't properly shave first and the setting was too high. Anyways HIGHLY RECOMMEND THIS PLACE FOR DARK SKIN BLACK WOMEN! read more

LaserAway - After facial - skin is clearer, pores are open, natural glow. - Laser Hair Removal Near Me - Santa Monica, California

I had an appointment a few weeks ago with an RN to inject xeomin. I specifically asked for an experienced RN to inject me, when I was brought into the room, I asked the nurse how much experience she had with wrinkle reducing injections, her answer was one year (not experienced)! As a fellow RN, please don't insult me by letting a nurse with only one year of experience inject me after I asked for an experienced nurse. Since she only has one year as an injector, I asked her to please be careful and to not droop my eyelids, I told her that it has happened one time to me, which was horrible. I've given it a few weeks and my left eyelid is heavy, very noticeable compared to my right and I can feel the heaviness. I haven't called because during our conversation, she kept asking me if I wanted to bank any of my units, after asking why? She told me I need to bank units for any touch ups or mistakes made. I'm not new to injectables, any reputable business will have the patient come back in and they make it right, no charge to the patient. This is what I get for straying from the NP that I have been going to for 6 years, trying to save $$. read more

The nurses and staff at LaserAway are usually the consummate professionals, which is why I have been coming back for years. This review is for an isolated incident in which I showed up on time for an appointment that had been booked and confirmed. Upon arrival, I was told that I could not be seen due to a scheduling error--and was given no other explanation. No sorry, no explanation, nothing but being told that I would need to reschedule and couldn't be seen that day. I drove a far way for my appointment and was quite disappointed at the front desk's lack of empathy or willingness to explain why I couldn't be seen. read more

This LaserAway location is really great! I have been going here for about a year and half now and have always had great results. I get my lips done with juvederm and just recently started xeomin. The staff is always very friendly and helpful. They answer my questions and even provide more helpful information. I am very pleased with the results each time and have gained so much confidence. read more

I came in for a Botox touch up and the nurse messed up my eyebrows. This company charges 17.00 per unit (surgeon price) and I got botched. I called for a full refund because I didn't trust them to Fix it and they said no refunds. They said this is very common. I have gotten botox for over 15 years and this has never ever happened to me. Not common. To think about it they train nurses fresh out of school who have no skills and maybe they inject a few of their Friends and then they are certified to Inject their customers. Which I get it they have to gain the experience and learn but don't charge 17.00 unit maybe charge 9.00 since your nurses don't have the exp. I know this because I used to work at a facility familiar to this. I came in bc I didn't have an option regret it and never ever coming back. read more

My leg hair still hasn't grown back in over five years. Thank you. Look forward to coming back

This place is a complete scam. DON'T WASTE YOUR MONEY HERE. 1. They have pretty bad customer service. I was doing treatments with them for a year. Four separate occasions they somehow did not have my appointment in their schedule, despite me rebooking at the front desk every time I was there. I would show up for next the appointments only for them to say it's not in their calendar, and sometimes their system "messes up." Completely disregarded and disrespected my time. 2. To pay for treatments, they have you sign up with one of two companies--either u360 or PatientFi. Both are money scammers. I tried to get help from LaserAway on the payment plans I was forced to enroll in, but they said they can't do anything. If I could go back, I would have NEVER interact with this company. 0 stars. read more

Had such a great experience with Dora - she is a true master artist with injections, in addition to being super fun and kind! I always appreciate the team in the front office too, especially Sabina and Kelly - always so helpful and great with recommendations and feedback! read more

I got laser hair removal, Botox and hydrofacial treatment. everybody is very professional and friendly. They have interest free financing options. the best part is the quality of their services. I am very happy with how my face looks like after the treatments I got. read more

Great service, very professional and the treatment is effective! The cold air helps so much with tolerating treatments.

horrible now! non-confidential services they dont follow normal medical practice policies for both front and back office guidance. nothing is 'normal" here they will throw you under the tires! dont trust these ppl with yiur face or abything else. if you disagree read up on normal med spa practices both legal and ethical, customer complaint dept is sorely needed here! they are performing shady and shoddy business here. watch out they have ppl pip in and take your pic randomly, no client authorization needed, no consent, no before or after pics, hiding vials thebsyringe material or fliuds are drawn from. did anyone realize they must follow specific practices, procedures and protocols?? well if anyone of the dr laser patients knows this is happening to them also then report, report, report then sue the pants right off of them! get what you really deserve besides your money back, command some respect for yourself and advocate for yourself too when these illegal and the most unethical breaches are being done to you too! read more

PROTENZA MICRONEEDLING PROCEDURE: Where do I begin. Cannot express enough how wonderful of an experience I had here for the first time. The ladies are amazing. They are super friendly and welcoming. The walk through procedure (do's and don't) was explained beforehand via email. Prep (numbing), time was about 10-15 minutes. Once the prep was over the procedure actually took about 45 minutes. I had no pain throughout the procedure and no pain thereafter. The day after showed quite a difference on my face and neck. I actually felt the skin much tighter. I cannot explain the joy and happiness this entire experience has brought me. I am truly blessed to come across this business with a wonderful and professional staff but most of all the difference my face looks. It's a whole new me. A million thank you's. NOTE: Emails cover everything from scheduled office appointments to locations to contact information, etc. Great overall business contact and services provided. read more

Dora is AWESOME!!! Professional, kind, knowledgeable and makes the whole process very comfortable. Thanks Dora

My experience with this location was absolutely amazing! I didn't have the best experience at another location for a number of reasons and this location just made everything better. My nurse Maria was so kind and professional. She made the whole experience just that much better. I honestly hope I get her next time! Even tho this location is a little further for me, I'll be coming here. read more

Laser Away has turned into an absolute scam. I purchased a package to removed a tattoo, showed up for my appointment and the machine broke as she was starting my treatment. The front desk offered to comp me a session, great, but also said they would call me when the machine was fixed. 5 days later, no call. So I have called to cancel my package and I was told I have to wait for a call back. Three days later, no call backs I followed up and I was told I still have to wait. Not to mention, still no word from the location that was supposed to let me know when the machine was fixed. They still have my money and have provided zero services. And no one on the phone is any help. No wonder every other chain has taken over Laser Away's business. read more

I am so glad that I signed up for the laser hair removal package with Laseraway. The staff at the Wilshire and 5th location (Santa Monica) is great and so accommodating. Really appreciate Carina (front desk) and Denise (my nurse) who made my entire experience so comfortable and easy. Carina worked around my schedule and fitted my appointments in somehow. And she was so nice about all the re-scheduling! And Denise was so so so patient and efficient with my treatment. And the laser treatment has been working really well so, I'm pretty happy with my experience here! read more

The manager Karla is a full fledged crook. I should have known when I walked in she was arguing with two customers who said she had overcharged them and there was nothing to talk about. I learned the hard way when I bought a package she did not honor the service I paid for. Disgusting person. read more

LaserAway in Santa Monica is very nice. Very clean and everyone that works there is super helpful . I had Anna take care of my laser. She is great! She's very kind, patient and communicative. I enjoy my time there with her. Anna makes it a pain free and fun time. Looking forward to my next visit read more

I've meant to write this review for a long time. This is more of a warning about laser away. I've had laser hair removal, tattoo removal, and Botox done at this location. I bought a full package of laser hair removal and some additional sessions. I started right before the pandemic began and it disrupted my schedule since they shut down for a bit. When I started back up I noticed that it was really working. I kept the schedule and did it every 4-6 weeks. My second to last session, I began questing the nurse. She had the setting on low because laser away has a 'summer' setting policy. Their defense is that they don't want hyper pigmentation, which I totally understand, but they never even tried the stronger setting. This 'summer setting' works well for their business model because it's not as effective and you have to keep buying more sessions to get the results you want. It was so frustrating. I felt totally played. In addition to that, I was getting Botox and it wasn't working well as other places I had gone. I was getting the same units. I did this a few times at Laser away. Finally, after the hair removal situation, I went somewhere else. They did the same amount of units and I was completely frozen. Don't trust this place. They are just robbing people. read more

I have been going here for a couple years now and have always had great experience. The place is beautiful, the staff are friendly. I love all the nurses. My nurse Ana is one if the coolest and nicest personI know. Anyway go check the place out and see it for yourself. Plus the staff are always so helpful with me scheduling an appointment because my schedule is really tricky. Love the place so much that after moving from Santa Monica, I still drive 40 min to go there. read more

Thankful for the ladies for all their help to be accommodating with my schedule! I appreciate that they are open late on weekdays for when I need to come after work and the nurses are so helpful especially with navigating any health concerns. Thank you! read more

The staff is very helpful scheduling and reminders. The nurse is amazing and listens to my comments about how I feel about the process. Very clean location. I love that when I forgot my sunscreen they had some on hand. I can see results even on my most thickest hairs. I can't wait to finish my rounds. read more

Went to Ana for my first time doing cool sculpting and I had a great experience. She had an answer to every question and concern I had, I never once felt that she was not a pro. It had a nurse in a hospital room feel which made me feel more comfy getting this type of procedure done. She was constantly checking on me and making sure I was comfortable and regularly checking pain levels. She was warm and friendly and I will be seeing her again soon! read more

I have had the absolute BEST experience going to Laseraway for my hair removal needs (and I even got some botox - I have LOVED my results with that too!) Lacey M. helped me at the Santa Monica location and she is outstanding. She walked me through all of my options and helped me narrow down my treatment plan based on my goals. I have psoriasis and was so over shaving because it hurt my skin and she was so patient helping me figure out the best plan of action! I started with brazilian and under arm hair removal - it hurts a little but the procedure is so quick it is COMPLETELY doable! I had incredible results after my first session and now I am so excited everytime a new appointment is coming up. I am coming up on my third appointment soon and this decision has been the absolute best decision I could have made for myself. I feel so happy not needing to shave all the time (personally and also from a health perspective - my psoriasis actually has time to heal!!!) and I plan on getting a leg package now as well. (Take this as my personal experience I should have just gotten the whole package of legs, brazilian, and under arms from the jump!!!) All in all, worth every penny and then some. Strongly suggest you ask for Lacey when you go as she is an EXPERT and she was so kind and helpful for my whole experience. I will be recommending her and Laseraway to all my friends! read more

AVOID -GO SOMEWHERE ELSE!! This is my eye a week after my Botox. It was a nasty one. Had to explain it away everywhere I went. Not only was she totally dismissive about it but The add on price went from 70.00 to $90. The fake nice girl at the front(mgr) did that to me last time too.. read more

LaserAway - Laser Hair Removal Near Me - Santa Monica, California

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Don't ever go to this establishment it's a scam they robbed your money for any treatment and procedures Nothing works at all.. read more

I haven't been in for my services yet, but I had the pleasure of dealing with Marla, a treatment consultant, over the phone. She is very sweet and knowledgeable and funny and beyond kind. Her level of customer service has made me very excited for my services. Will update review after sessions. Update: after one session I no longer have that 5 o'clock shadow on my armpits that I have always had even on the day I shave. Also my leg hair is suuuuper thin (full disclosure I got one pass done on my legs YEEEARS AGO). Also, I'm not sure if it's the combination of exercise and diet, plus the arm slimmers I wear when I work out, but it's only 3 weeks since I got my arms cool sculpted and they are slimmer than they've ever been. CANT WAIT TO FINISH MY TREATMENTS! THANK YOU LASERAWAY!! read more

I went in today for my clear and bright treatment! The experience was excellent! Carina at the front desk answered all my questions and made great suggestions of procedures that I could benefit greatly from. She was real nice and welcoming. Jessica the nurse that treated me was so sweet and made it a fun experience! I hope I get these two next time I go back! Thank you so much for the hospitality!!!! read more

This place is a joke. I called to simply ask for the cost of hair removal for half legs. The receptionist is instructed not to give any pricing before you give them all your personal information. Seriously? read more