Kudos to Claudia and the incredible facial I received today. She was so gentle and I love how…read morerelaxed she made me feel. She took her time and announced each step so I knew what she was doing. I dozed off while she was doing extractions which tells you how gentle she was. My face feels and looks great, I need to go back to her! Groupon was easy to use with them and I highly recommend using one to try them out!

I had a great experience the first time 3yrs ago. The Groupon said I could buy again so I did in…read moreJune 2025..... however. After several emails and finally deciding on a date and time, I was informed my Groupon was not valid . Apparently can only purchase 1 in a lifetime . Now I can't get it refunded ... going in circles. I'm out over $60

I rarely leave negative reviews, but I feel it's important to share my experience in hopes that it…read morehelps others. I initially went to Sonterra Dermatology because I was suffering from severe, persistent hives and an extremely itchy rash that had become unbearable. At my first visit, the physician assistant performed a skin biopsy and diagnosed me with contact dermatitis. When my symptoms continued, I returned and saw Dr. Matthew Malan. The appointment was very brief, and he recommended patch testing. I scheduled the test, but when I arrived for my appointment, I sat in the office for 30-40 minutes before being told they had accidentally used the patch test that had been set aside for me on another patient. They apologized and told me they would have to order another one, delaying my testing by another week. When you're dealing with relentless itching, hives, and sleepless nights, that kind of delay feels overwhelming. The following week, I returned for the patch test. Before applying the patches, the nurse commented that my back was already very inflamed. Despite that, the test was still administered. When I returned for my final reading, Dr. Malan immediately said the results were difficult to interpret because my back was so irritated. Then, almost as an afterthought, he said he thought I was allergic to nickel. He told me that a nickel allergy was "the worst thing in the world" because nickel is everywhere and compared living with it to "walking through a jungle of poison ivy" for the rest of my life. When I asked if there was any treatment or medication that could help, I was told there really wasn't anything I could do other than buy a nickel test online and check everything around me. I left that appointment feeling discouraged and hopeless. Thankfully, I sought a second opinion. My concierge physician performed a thorough medical evaluation, including blood work to rule out underlying conditions. Everything came back normal, and she diagnosed me with urticaria and referred me to an allergist. The allergist ultimately diagnosed me with Chronic Spontaneous Urticaria (CSU), confirming that my hives were not caused by a nickel allergy. What disappointed me most wasn't simply that the initial diagnosis turned out to be incorrect--medicine isn't perfect, and diagnoses can evolve. It was the overall experience: the scheduling mistake, performing a patch test despite my back already being significantly inflamed, the lack of discussion about the limitations of the test under those conditions, and leaving the appointment feeling frightened rather than supported. I hope this feedback encourages greater attention to patient care, communication, and ensuring diagnostic testing is performed under appropriate conditions. Patients who are suffering deserve to feel heard, informed, and given confidence that every effort is being made to reach the correct diagnosis.

Dr. Metzinger and her staff have fought hard on behalf of my daughter dealing with insurance…read morerejections, appeals, and bridge programs to get her the medication that she needed to treat her skin condition. I am so eternally grateful for their efforts!

Michelle is a great injector! I went in feeling nervous…read morebecause it was my first time getting Botox, but Michelle walked me thru every step and made me feel at ease about the process. 10/10 experience, will be going back to Michelle!

It was horrible... first I was left in the private room for nearly an hour before they checked on…read moreme and then reset the video call with the nurse. Then I asked to pay out of pocket for my service but they insisted that I try some other products and a line of credit. I reluctantly agreed and then next thing I know they've placed all services on the credit. I called back the next business day and left a message no one returned my call until I called again and then someone finally called me back unfortunately, they didn't know how to refund a service that hadn't been rendered and said they would call me back... never did I had to call repeatedly. Sad to say we're on week 2 with no refund.

I would give 0 stars if I could. Stay away. They do unnecessary procedures. Won't forward my…read moremedical records Rude. the list goes on !

This place is great, I made an appointment and filled out everything online so once I checked in I…read morewas quickly seen. Ivanna Saucedo answered all of my questions and was very helpful. My appointment was quick and efficient. I would definitely recommend and go again.

I came here to get laser hair removal done. The building is huge and beautiful and clean and all of…read morethe employees were very friendly. Anissa did a fantastic job and I'm glad I chose this place!

Horrible Experience -- Complications Dismissed Instead of Taken Seriously…read more I am extremely disappointed with both the results of my treatment and the way my concerns have been handled afterward. My results look uneven and lopsided. I now have a noticeably droopy left eyelid and eyebrow, something I never experienced when receiving treatment for the same issues from my previous doctor in Houston. I still have the "11" lines between my eyebrows and still have my laugh lines. The area that seems to have been significantly affected is my left eyelid and eyebrow, which are now drooping. I went in hoping to look better and instead feel that I look worse. What concerns me just as much as the result is the response from the practice. I have experienced a complication following a cosmetic procedure in the past, and that doctor took the situation seriously, treated it with urgency, and made every effort to evaluate the problem and make things right. That experience showed me how a medical practice can respond when a patient reports an unexpected cosmetic outcome. Here, my experience has been the opposite. I spoke with Corina, an assistant, and found her response dismissive and unhelpful. I asked to see another doctor within this very large practice and was told I could not, although I could see someone at the med spa. When I explained that a proposed 1:45 appointment conflicted with a work meeting, her response that she "guessed" she could try another day came across as rude and dismissive. When a patient calls concerned about a new drooping eyelid and eyebrow after a procedure, I would expect compassion, urgency, and an effort to have the problem evaluated--not to feel like an inconvenience. The way this situation has been handled has seriously undermined my confidence in this practice. Based on my personal experience, I would not feel comfortable undergoing something more invasive here, such as a laser procedure or facial surgery. If this is how my complication and concerns are handled, the thought of dealing with a complication from a more significant procedure is frightening. I would not recommend this provider or practice based on my experience.

My first time in. Now I have established a relationship with this practice and will visit annually…read moreto get my skin checked. Dr. Fowler is so compassionate and easily approachable. She made me feel very comfortable. The location was only blocks from our home and so well kept and clean and beautiful inside. Scheduling was easy and everyone there very nice. Highly recommend them!

great experience both medical and cosmetic! would recommend and WILL come back again. The entire…read morestaff is great from the front to the back end!

Very rude staff! Does not return phone calls and Dr Rainey was unprofessional and unwilling to…read moreoffer any alternative treatment when my insurance denied coverage on a drug! Nemluvio drug company also refused to communicate with me regarding my application for financial assistance! This is patient neglect!

I have been a patient at this practice for a few years now and I love my normal doctor but she…read morewasn't available- so I saw Dr. Rainey and it as a horrible experience. I paid my $40 deductible to spend exactly 6 minutes with her. She looked at one of my concerns very briefly and prescribed something I am already taking and was she surprised when I said I was already taking it. Like...shouldn't she know the meds that I'm on? I expressed my frustration with my condition and asked about an alternative treatment and she laughed and said "good luck". I'm shocked at her behavior and unprofessionalism. What a waste of my time and money. Wouldn't recommend to anyone. I'd like my money back so I can see a doctor who would be willing to actually try and help me.

Excellent, personalized service with a very skilled laser hair-removal professional. Minimal pain…read more Price is competitive with the big corporate places with much better customer service, and bonus: you pay as you go, for each month of treatment. No need to finance your procedure! Highly recommend this place if you want to remove unwanted hair. I'm currently having all my facial hair removed so that I may never* need to shave my face or purchase expensive razors again! *(save any gray whiskers, which cannot be removed effectively with laser)

My mother and I scheduled facials and Melinda accommodated us on very short notice. She made us…read morefeel very welcome and comfortable upon arrival. Her location on Blanco just outside Loop 410 is very convenient. As for the facials, they were WONDERFUL! Each of us fell asleep we were so relaxed and our skin looked and felt amazing! This will definitely be a regular thing when I'm visiting San Antonio. Thanks, Melinda and Christina! See you soon!